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English
Limited Warranty (ONLY FOR U.S.A. AND PUERTO RICO)
Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of North America
One Panasonic Way, Secaucus, New Jersey 07094
Panasonic Kitchen Appliance Products
Limited Warranty
Limited Warranty Coverage (For USA and Puerto Rico Only)
If your product does not work properly because of a defect in materials or
workmanship, Panasonic Consumer Electronics Company (referred to as
“the warrantor”) will, for the length of the period indicated on the chart below,
which starts with the date of original purchase (“warranty period”), at its option
either (a) repair your product with new or refurbished parts, (b) replace it with
a new or a refurbished equivalent value product, or (c) refund your purchase
price. The decision to repair, replace or refund will be made by the warrantor.
Product Categories Parts Labor
Breadmaker, Toaster Oven, Juice Extractor,
Meat Grinder, Rice Cooker, Thermo Pot, Fish
Roaster, Pressure Cooker, Automatic Rice
Cake and Dough Maker (Mochi Maker)
One (1) Year One (1) Year
Large Capacity Rice Cooker
(SR-42 Series, SR-2363 Series)
Six (6) Months Six (6) Months
During the “Labor” warranty period there will be no charge for labor. During
the “Parts” warranty period, there will be no charge for parts. This Limited
Warranty excludes both parts and labor for non-rechargeable batteries,
antennas, and cosmetic parts (cabinet). This warranty only applies to
products purchased and serviced in the United States or Puerto Rico. This
warranty is extended only to the original purchaser of a new product which
was not sold “as is”.
Carry-In or Mail-In Service
To find a service center please visit http://www.panasonic.com/help or call
1-800-211-PANA (7262).
When shipping the unit, carefully pack, include all accessories, and send it
prepaid, adequately insured and preferably in the original carton. If Lithium
Ion batteries are shipped by air the package must be labeled “Contains
Lithium Ion Battery (No lithium metal)”. Damaged batteries are prohibited
from shipment by US Mail. Batteries must be securely packed in a manner
to prevent short-circuiting and a package cannot contain more than 3 Lithium
Ion batteries. Include a letter detailing the complaint, a return address
and provide a daytime phone number where you can be reached. A valid
registered receipt is required under the Limited Warranty.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE
PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/
PROOF OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT
PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED
FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF
PURCHASE.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or
workmanship, and DOES NOT COVER normal wear and tear or cosmetic
damage. The warranty ALSO DOES NOT COVER damages which occurred
in shipment, or failures which are caused by products not supplied by the
warrantor, or failures which result from accidents, misuse, abuse, neglect,
mishandling, misapplication, alteration, faulty installation, set-up adjustments,
misadjustment of consumer controls, improper maintenance, power line
surge, lightning damage, modification, introduction of sand, humidity or
liquids, commercial use such as hotel, office, restaurant, or other business or
rental use of the product, or service by anyone other than a Factory Service
Center or other Authorized Servicer, or damage that is attributable to acts of
God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER
“LIMITED WARRANTY COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY.
(As examples, this excludes damages for lost time, travel to and from the
servicer, loss of or damage to media or images, data or other memory or
recorded content. The items listed are not exclusive, but for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF
THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied warranty lasts,
so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other
rights which vary from state to state. If a problem with this product develops
during or after the warranty period, you may contact your dealer or Service
Center. If the problem is not handled to your satisfaction, then write to the
warrantor’s Consumer Affairs Department at the addresses listed for the
warrantor.
PARTS AND SERIVCE, WHICH ARE NOT COVERED BY THIS LIMITED
WARRANTY, ARE YOUR RESPONSIBILITY.
Customer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance; locate your
nearest Dealer or Service Center; purchase Parts and Accessories;
or make Customer Service and Literature requests by visiting our
Web Site at:
http://www.panasonic.com/help
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262)
Monday-Friday 9am-9pm, Saturday-Sunday 10am-7pm EST
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases (United States and Puerto Rico)
Purchase Parts, Accessories and Instruction Books online for all
Panasonic Products by visiting our Web Site at:
http://www.pstc.panasonic.com
Or, send your request by E-mail to:
npcparts@us.panasonic.com
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)
(Monday-Friday 9am-9pm EST)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We accept Visa, MasterCard, Discover Card, American Express, and
Personal Checks)
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
As of August 2010
Panasonic Canada Inc.
5770 Ambler Drive, Mississauga, Ontario L4W 2T3
PANASONIC PRODUCT – LIMITED WARRANTY
EXCHANGE PROGRAM
Panasonic Canada Inc. warrants this product to be free from defects in material and workmanship under normal use and for a period as stated
below from the date of original purchase agrees to, at its option either (a) repair your product with new or refurbished parts, (b) replace it with
a new or a refurbished equivalent value product, or (c) refund your purchase price. The decision to repair, replace or refund will be made by
Panasonic Canada Inc.
Electric Rice Cooker One (1) year
Electric Thermo Pot One (1) year
Automatic Breadmaker One (1) year
Electric Fish Roaster One (1) year
Toaster Oven One (1) year
This warranty is given only to the original purchaser, or the person for whom it was purchased as a gift, of a Panasonic brand product mentioned above sold by
an authorized Panasonic dealer in Canada and purchased and used in Canada, which product was not sold “as is”, and which product was delivered to you in
new condition in the original packaging.
IN ORDER TO BE ELIGIBLE TO RECEIVE WARRANTY SERVICE HEREUNDER, A PURCHASE RECEIPT OR OTHER PROOF OF DATE
OF ORIGINAL PURCHASE, SHOWING AMOUNT PAID AND PLACE OF PURCHASE IS REQUIRED
LIMITATIONS AND EXCLUSIONS
This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic
damage. The warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied
by Panasonic Canada Inc., or failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty
installation, set-up adjustments, misadjustment of consumer controls, improper maintenance, power line surge, lightning damage, modification,
introduction of sand, humidity or liquids, commercial use such as hotel, office, restaurant, or other business or rental use of the product, or
service by anyone other than a Authorized Servicer, or damage that is attributable to acts of God.
THIS EXPRESS, LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL PANASONIC CANADA INC. BE
LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING
OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY. (As examples, this excludes damages for lost time, travel to and from
the Authorized Servicer, loss of or damage to media or images, data or other memory or recorded content. This list of items is not exhaustive,
but for illustration only.)
In certain instances, some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or the exclusion of
implied warranties, so the above limitations and exclusions may not be applicable. This warranty gives you specific legal rights and you may
have other rights which vary depending on your province or territory.
CONTACT INFORMATION
For product information and operation assistance, please contact:
Our Customer Care Center: Telephone #: 1-800-561-5505
Fax #: (905) 238-2360
Email link: “support→contact us→email” on www.panasonic.ca
For defective product exchange within the warranty period, please contact the original dealer or our Customer Care Center.
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