1 Introduction
1.1 Purpose
This document’s purpose is to provide trouble shooting questions and answers for the PAX A920
terminal.
2 FAQ and Trouble Shooting Questions and Answers
2.1 What is the PAXSTORE?
The PAXSTORE is an online market place for terminal applications and provides terminal management
solutions. The PAXSTORE connects merchants and their PAX terminals with the opportunity to purchase
and download applications. It also provides application developers a way to upload applications to be
available online and supports terminal management with download control and parameter
configuration.
2.2 Can the A920 download applications from the PAXSTORE?
Yes, the A920 uses the PAXSTORE client application installed on the A920 terminal to access the
PAXSTORE. It will display available applications on the PAXSTORE for download and supports
applications configured to be pushed from the PAXSTORE which may or may not be displayed on the
store.
2.3 Can the A920 download applications from BroadPOS?
Currently the A920 does not support terminal application downloads from BroadPOS.
2.4 Error message: Login failed, terminal (SN:nnnnnnnnnn) not registered.
When attempting to login in using the PAXSTORE client on the terminal an error
message is displayed: Login failed, terminal (SN:nnnnnnnnnn) not registered.
This usually means the serial number has not yet been added to the PAXSTORE or the serial number may
require additional attention on the PAXSTORE. Please contact customer support to resolve this error
message.
2.5 How is the terminal reset if it freezes up?
To recover the terminal, remove and replace the battery and power up the terminal.
2.6 The printer paper comes out, but nothing is printed.
If the paper is coming out of the terminal but nothing is printed this usually means the thermal paper is
installed backwards and needs to be turned around. Open the paper door on the back of the terminal,
remove paper roll, set the paper to have the paper pull from the top of the roll, then pull approximately
3” of paper out from the roll. Then place the roll into the terminal with the paper pulling from the top
of the roll. Then close the lid and tear off the excess paper. Reprint the transaction and verify the
transaction is printed on the receipt.
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