2.7 The USB power cord is plugged in, but the terminal will not turn on or charge the
battery.
There can be several causes;
• New terminal – be sure the battery connector protective tape is
removed.
• The AC transformer is defective – try another AC transformer and
see if this works.
• The USB port on the PC or laptop does not have enough power –
try another USB port.
• The USB cord is defective – try another USB to mini USB cord.
2.8 The display is very dark, how can I brighten the display?
The display brightness can be adjusted within the Settings mode. From the terminal IDLE screen select
Settings > Enter Password > Display > Brightness level > move the slide to the right to brighten the
display and move the slide to the left to darken the display.
2.9 The screen times out and goes dark too soon, how do I adjust the display timeout?
The display time out sleep mode can be adjusted to change the amount of time the display stays on
after no activity. The display time out mode can be adjusted within the Settings mode. From the
terminal IDLE screen select Settings > Enter Password > Display > Sleep > select one of the displayed
options 15 seconds, 30 seconds, 1 minute, 2 minutes, 5 minutes, 10 minutes, 30 minutes or select
Cancel to exit without any changes. The Sleep menu will display the current time out setting.
2.10 The battery is dead, can I still use the terminal while the battery is dead?
The terminal must have a battery installed to function properly. Plug the USB cable into a power source
and the other end into the terminal. The terminal should work and charge the battery.
2.11 Can I leave the terminal plugged into the power supply during use?
Yes, you can leave the USB cord plugged into an AC power source during use.
2.12 The terminal is not able to connect to the internet.
If the terminal is not connecting to the internet, please review all the Wi-Fi settings in the terminal to
match the Wi-Fi network. Another step is to turn off the power to the access point and the terminal for
about 3 minutes and then turn back on the power. Wait approximately 2 minutes and then check the
connection. Also, the SSID and the password are case sensitive so please be sure to check these. If all
the settings are correct, verify that there is Wi-Fi coverage where the terminal is located. Try moving the
terminal closer to the Wi-Fi access point to see if the terminal connects. If it connects when the
terminal is relocated, then either another Wi-Fi access point needs to be added to the network or the
existing access point needs to be relocated to support good Wi-Fi coverage for the terminal location.
2.13 The terminal has intermittent Wi-Fi connectivity.
If the terminal has intermittent Wi-Fi connectivity, verify the terminal has good Wi-Fi coverage. If the
coverage is good in all places the terminal is used, then please check the Wi-Fi access point channel to
see if it competes with other Wi-Fi access points nearby using the same channel. If there are other Wi-Fi
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