PDC CERTIS B2 - User Manual

Questions and Answers

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vwadeAug 17, 2025
What to do if my PDC CERTIS B2 is not printing?
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  Nancy BryantAug 18, 2025
  If your PDC Printer is not printing, check the interface cable to ensure it's securely connected. If using a serial port, verify that the cable is pin-to-pin connected, and the serial port settings are consistent between the host and the printer. Also, confirm that the correct printer port is selected in the Windows driver. For Ethernet connections, ensure the IP address, subnet mask, and gateway are properly configured. Re-connect the cable to the interface; replace the serial cable if it's not pin-to-pin; reset the serial port setting; select the correct printer port in the driver; configure the IP, subnet mask and gateway.
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Tina WeaverAug 20, 2025
How to fix poor print quality on my PDC CERTIS B2 Printer?
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  Shannon SmallAug 20, 2025
  To resolve poor print quality on your PDC Printer, ensure the top cover is completely closed and latched properly. Verify that the correct 24V DC power supply is connected. Reload the supply correctly. Clean the print head if there's dust or adhesive buildup. Adjust the print density and speed settings. Run a self-test to check the print head pattern for any missing dots. Close the top cover completely; check the power supply; reload the supply; clean the print head; adjust the print density and print speed; run printer self-test and check the print head test pattern.
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Cindy JohnsonAug 22, 2025
What to do if my PDC CERTIS B2 Printer says 'No Paper'?
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  Kevin LopezAug 23, 2025
  If your PDC Printer displays a 'No Paper' message, first, ensure that you are not running out of wristbands and supply a new roll if needed. Second, check that the wristband roll is installed correctly according to the user’s manual. Finally, calibrate the black mark sensor. Please refer to the steps in user’s manual to reinstall the wristband roll. Calibrate the black mark sensor.
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rodriguezheatherAug 26, 2025
Why is my PDC CERTIS B2 not responding?
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  tkramerAug 26, 2025
  If your PDC Printer is not responding, first, ensure the power switch is turned on. Check if the green LED is lit on the power supply; if not, the power supply may be broken. Also, verify that both power connections—from the cord to the supply and from the supply to the printer—are securely connected. Turn on the power switch and check the power connections.
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Robin GonzalezAug 28, 2025
What to do if my PDC CERTIS B2 Printer has a paper jam?
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  Joseph MckinneyAug 28, 2025
  If your PDC Printer is experiencing a paper jam, calibrate the black mark sensor, ensuring the sensitivity is properly set. Also, verify that the wristband size is correctly set in your labeling software or program to match the installed paper. Finally, check inside the printer mechanism near the sensor area for any stuck wristbands and remove them. Set wristband size exactly as installed paper in the labeling software or program.
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Vanessa NewmanAug 30, 2025
How to resolve 'Head Open' error on my PDC CERTIS B2?
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  Mark BaileyAug 30, 2025
  If you are getting a 'Head Open' error on your PDC Printer, it means the printer top cover is open. Please close the top cover.
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Alejandro BallardSep 1, 2025
Why does my PDC CERTIS B2 keep feeding wristbands continuously?
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  courtney81Sep 1, 2025
  If your PDC Printer is continuously feeding wristbands, the printer setting may be incorrect. Please perform the initialization and black mark calibration.
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Robert AndersonSep 4, 2025
What does 'Take Label' mean on my PDC Printer and how to resolve it?
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  Jessica KlineSep 4, 2025
  The 'Take Label' message on your PDC Printer indicates that the peel function is enabled, and the printer is waiting for you to remove the wristband to print the next one. If a peeler module is installed, take the wristband. If the message persists after removing the wristband, check the peeler module connector. If no peeler module is installed, disable the peeler function. Check if the peeler module connector is connected to main board properly.
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Barbara ClarkSep 6, 2025
What does error mean on PDC Printer?
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  Susan WallSep 7, 2025
  An error on your PDC Printer can mean either that you are out of wristbands or that the printer setting is incorrect. Load a roll of wristbands and follow the loading instructions, then press the FEED button. If the setting is not correct, initialize the printer using the “Power on Utility” or “Diagnostic Tool”.
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mendozahectorSep 9, 2025
How to fix 'Cutter Error' on my PDC CERTIS B2 Printer?
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  Amanda PalmerSep 9, 2025
  A 'Cutter Error' on your PDC Printer can be due to a cutter jam, the absence of a cutter, or damage to the cutter/driver circuit board. Remove any jammed wristbands. Ensure the media thickness is 0.19mm or less. If needed, replace the cutter or the cutter driver circuit board.

Summary

Introduction

Product Introduction

Overview of the PDC bar code printer, highlighting its features like direct thermal printing, selectable speed, and print direction capabilities.

Compliances

Details the various safety and electromagnetic compliance standards met by the printer, including CE, FCC, UL, CUL, and C-Tick certifications.

Operations Overview

Unpacking and Inspection

Instructions for carefully inspecting the printer and its included accessories after unpacking to ensure all parts are present and undamaged.

Printer Overview

Provides a visual guide to the printer's external components, labeling key parts like the top cover lever, card socket, media window, LED indicator, and feed button.

Setup

Setting Up the Printer

Step-by-step guide for initial printer setup, including placement, power connection, and connection to a computer via USB cable.

Loading the Wristband Roll Media

Detailed instructions on how to properly load wristband rolls into the printer, including adjusting media holders and closing the cover.

Diagnostic Tool

Introduction to the Diagnostic Utility software for printer configuration, settings adjustment, firmware updates, and troubleshooting.

Setting Ethernet by Diagnostic Utility

Guides on configuring the printer's Ethernet interface using the Diagnostic Utility, via both USB and Ethernet connections.

Install MicroSD Memory Card

Instructions for inserting a MicroSD card into the printer's designated socket for storage or firmware updates.

Mount the Printer on the Wall

Information and diagram for securely mounting the printer onto a wall using specific screw sizes.

LED and Button Functions

LED Indicator

Explains the meaning of different LED colors and patterns (solid/flashing) indicating the printer's status, such as ready, paused, or error.

Regular Button Function

Describes the basic functions of the printer's button, including feeding wristbands and pausing/resuming print jobs.

Power on Utilities

Details how to access and use various power-on utilities for tasks like sensor calibration, initialization, and self-tests.

Troubleshooting

LED Status

Lists common printer issues based on LED status and provides corresponding recovery procedures for each problem.

Print Problem

Covers common printing issues such as 'Not Printing', 'No print on the wristband', 'Paper Jam', and 'Poor Print Quality' with solutions.

LCD display

Provides a guide to interpreting LCD messages like 'Head Open', 'No Paper', 'Paper Jam', 'Out of Mem', and 'Cutter Error' with recovery steps.

Maintenance

PDC CERTIS B2 Specifications

General

Resolution	203 dpi
Ribbon Length	300 m
Print Technology	Thermal Transfer
Memory	8MB Flash
Interface	USB2.0, Serial
Media Type	fan-fold
Media Width	25.4 mm
Media Thickness	0.06 mm
Media Roll Diameter	127 mm (5") OD
Ribbon Width	110 mm
Power	100-240 VAC, 50/60 Hz
Operating Temperature	5°C
Storage Temperature	60°C
Humidity	85% (non-condensing)