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Section 6
Troubleshooting
Use the following troubleshooting information to resolve possible problems with the IntelliChlor
®
SCG.
Note: Switch power off to unit before to attempting service or repair. Always remove AC power to the
IntelliChlor SCG IC15 Power Center.
Table 1: Troubleshooting
Problem
Possible
Cause
Corrective
Action
Low or no chlorine. Low stabilizer (cyanuric acid) level in pool
water (outdoor pools only).
Add cyanuric acid in outdoor pools only to
maintain 30 - 50 PPM per pool professional's
recommendations. See Stabilizer Chart, Table
2, page 14.
Insufficient operating hours of the SCG. Increase the SCG operating time per day. See
page 15 for pump run time information.
SANITIZER OUTPUT percentage set too low
or off at 0%.
Increase SANITIZER OUTPUT by pressing the
MORE button. See page 8.
Recent increases in weather temperature
without increasing the SCG Sanitizer Output.
Increase SANITIZER OUTPUT by pressing the
MORE button. See page 8.
Temporary loss of chlorine due to heavy
organic load, rain, leaves, fertilizer or heavy
bather load, recent party, or pets using pool.
Set "Boost" mode and allow to run for 24
hours. Recheck, If still too low, super-
chlorinate by using an outside source. (Take
pool water sample to pool professional).
Low (less than 2600 ppm) salt level in pool
water, shuts off chlorine production.
Observe Salt Display lights. See "Salt Level
Status LEDs," page 7.
High nitrate and phosphate level. Contact Pool Professional.
Metals present in pool water. Contact Pool Professional.
New pool water, or not shocked properly upon
startup.
Super Chlorinate Pool.
See "Start-up Procedure (Super Chlorination)",
page 16.
Clogged or dirty cell. Remove cell for inspection. Clean if necessary.
(see page 20).
IntelliChlor Salt Chlorine Generator Installation and User’s Guide