iMETOS Maintenance & troubleshooting 4
2. COMMUNICATION
2.1 Troubleshooting
During installation
Once mounted the station, operator should never leave the site before checking the communication in spy
mode and doing a SENSOR TEST. Here following a detailed description.
In the oce
• Check for valid contract and validation of SIM card
◊ Switch o the PIN query on the sim card. This can be done using directly the USB <=> PC connection via
terminal menu: MAIN MENU > MODEM SETTINGS > UNLOCK SIM CARD.
◊ Test SIM strength via Terminal menu / MODE / MODEM SETTINGS / SIGNAL QUALITY GRAPH. In alterna-
tive, test signal strenght with your phone.
◊ Test in a old mobile phone if you come to the Internet with the Sim card.
◊ If you come to the internet with your mobile phone but can not transfer the station please contact us
creating a ticket.
• Check battery status
• Check for communication problems in the previous period (events). User can see this events in FieldCli-
mate (Fieldclimate / Station settings / Information / Station events) or locally via USB connection. Please
refer to appendix 2 for the complete list.
Having somebody in the eld
• Open the station box and check for the LEDs, if no leds are blinking or they are permanent on, press con-
nect button and look at the LEDs. If LEDs are not blinking or still blinking after 5 minutes, press RESET (pins
for iMetos2 and ECO D2).
You are in the eld
• Connect your PC to the station with USB cable without any jumper (spy mode). The communication process
starts and it will take few minutes until data are transmitted successfully to the platform. When you see
nothing press CONNECT, if still nothing happens press RESET (before pressing reset button, in TeraTerm
press Alt+i). If communication fails, copy the whole content in a le .txt and send it to us attached to the
ticket. Complete monitoring of the communication process should be done after every installation by
connecting the PC to the iMETOS. Installer never should leave the site without performing sensor test and
communication process log.
• When using faulty sensors or operating the station in an unexpected way, the sensors conguration and/or
records could be damaged to a point that aects some functionalities of the station. To recover from that,
it is recommended to clear the sensors conguration and to erase the records from the non volatile
memory.
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