XF Camera System | Warranty and Uptime Guarantee
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Warranty and Uptime Guarantee
Phase One camera systems come with a 1 Year Warranty or a 5 Year Warranty.
In some areas an additional 5 Year Uptime Guarantee is also available together with
the 5 Year Warranty.
Whether you have 1 Year, 5 Years and/or Uptime Guarantee is depending on your purchase.
1 Year Warranty
Items covered by the 1 Year Warranty:
Phase One XF camera body, IQ digital back, XF viewfinders, Phase One and Schnei-
der Kreuznach lenses, when purchased as stand alone items.
Phase One XF IQ systems including:
Phase One IQ1 digital back
Phase One XF camera body
XF Prism Viewfinder or XF waist level finder
Phase One or Schneider Kreuznach lenses.
To activate the Phase One warranty, customers are required to make an online regis-
tration of the product at www.phaseone.com or through the registration option when
the camera is tethered through Capture One Pro.
General conditions
Subject to the terms contained here and below, Phase One warranties above mentioned
products manufactured by Phase One against defects in materials and workmanship for
a period of 1 year or 100.000 captures, whichever comes first from the date of purchase,
covering parts and labor for repairs. This warranty gives you specific legal rights and you
may have other rights that vary from region to region. You are urged to verify whether
any additional rights may or may not exist dependent upon your jurisdiction. However,
Phase One shall not be liable for consequential damages or loss of data. During the war-
ranty period, Phase One undertakes at its discretion to repair or replace defective items
at no charge to the customer, when such defects are reported to Phase One within the
warranty period, and the defective part(s) are returned to Phase One no later than 30
working days after expiry of the warranty period. The customer shall cover the cost of
transportation to Phase One and Phase One shall cover the transportation costs for
returning the products after repair.
5 Year Warranty
Items covered by the 5 Year Warranty and 5 Year Uptime Guarantee:
Phase One XF IQ3 or XF IQ2 system, including:
Phase One IQ3 or IQ2 digital back
Phase One XF camera body
XF Prism Viewfinder or XF waist level finder
An optional number of Phase One or Schneider Kreuznach lenses purchased on the
same system order.
To activate the Phase One warranty, customers are required to make an online reg-
istration of the product at www.phaseone.com or through the registration option
when the camera is tethered through Capture One Pro.
General conditions
Subject to the terms contained here and below, Phase One warranties above mentioned
products manufactured by Phase One against defects in materials and workmanship for
a period of 5 years or 250.000 captures, whichever comes first from the date of pur-
chase, covering parts and labor for repairs. This warranty gives you specific legal rights
and you may have other rights that vary from region to region. You are urged to verify
whether any additional rights may or may not exist dependent upon your jurisdiction.
However, Phase One shall not be liable for consequential damages or loss of data. During
the warranty period, Phase One undertakes at its discretion to repair or replace defective
items at no charge to the customer, when such defects are reported to Phase One within
the warranty period, and the defective part(s) are returned to Phase One no later than
30 working days after expiry of the warranty period. The customer shall cover the cost
of transportation to Phase One and Phase One shall cover the transportation costs for
returning the products after repair.
The warranty is limited to the repair or replacement of the faulty part. The warranty
does not cover faulty items, where the customer or a third party has attempted
without authorization from Phase One to make alterations or repairs, or if the fault is
caused by any other circumstances or equipment than the Products themselves or if
it is determined that the cause of a failure is the result of customer action or neglect
(e.g., dropping or other accident), in which case all costs will be invoiced to the
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