Philips 247E3L - SmartControl Lite Frequently Asked Questions

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9. Troubleshooting & FAQs
• EliminatetheverticalbarsusingthePhase/
ClockofSetupinOSDMainControls.Itis
validonlyinVGAmode.
Image appears blurred, indistinct or too dark
•
Adjustthecontrastandbrightnesson
On-ScreenDisplay.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
• Uninterrupteddisplayofstillorstatic
imagesoveranextendedperiodmaycause
"burnin",alsoknownas"after-imaging"
or"ghostimaging",onyourscreen."Burn-
in","after-imaging",or"ghostimaging"isa
well-knownphenomenoninLCDpanel
technology.Inmostcases,the"burnedin"
or"after-imaging"or"ghostimaging"will
disappeargraduallyoveraperiodoftime
afterthepowerhasbeenswitchedoff.
• Alwaysactivateamovingscreensaver
programwhenyouleaveyourmonitor
unattended.
• Alwaysactivateaperiodicscreenrefresh
applicationifyourLCDmonitorwilldisplay
unchangingstaticcontent.
• Severe”burn-in”or“after-image”or“ghost
image”symptomswillnotdisappearand
cannotberepaired.Thedamagementioned
aboveisnotcoveredunderyourwarranty.
Image appears distorted. Text is fuzzy or
blurred.
•
SetthePC’sdisplayresolutiontothesame
modeasmonitor’srecommendedscreen
nativeresolution.
Green, red, blue, dark, and white dots appears
on the screen
• Theremainingdotsarenormal
characteristicoftheliquidcrystalusedin
today’stechnology,Pleasereferthepixel
policyformoredetail.
The "power on" light is too strong and is
disturbing
•
Youcanadjust“poweron”lightusingthe
powerLEDSetupinOSDmainControls.
Forfurtherassistance,refertotheConsumer
InformationCenterslistandcontactPhilips
customerservicerepresentative.
9.2 SmartControl Lite FAQs
Q1. I change the monitor on a PC to a
different one and the SmartControl Lite
becomes un-usable, what do I do?
Ans.:
RestartyourPCandseeifSmartControl
Litecanwork.Otherwise,youwillneed
toremoveandre-installSmartControl
Litetoensureproperdriverisinstalled.
Q2. The SmartControl Lite functions worked
well before, but it does not work
anymore, what can I do?
Ans.:Ifthefollowingactionswereexecuted,
themonitordrivermayneedtobere-
installed.
•
Changedvideographicadaptertoanother
one
• Updatedvideodriver
• ActivitiesonOS,suchasservicepackor
patch
• RunWindowsUpdateandupdated
monitorand/orvideodriver
• Windowswasbootedwiththemonitor
poweroffordisconnected.
• Tofindout,pleaserightclickMyComputer
andclickonProperties->Hardware->
DeviceManager.
• Ifyousee"PlugandPlayMonitor"shows
underMonitor,thenyouneedtore-install.
SimplyremoveSmartControlLiteand
re-installit.
Q3. After installing SmartControl Lite,
when clicking on SmartControl Lite
tab, nothing shows up after a while or a
failure message shows, what happened?
Ans.:Itmightbeyourgraphicadaptorisnot
compatiblewiththeSmartControlLite.If
yourgraphicadaptorisoneoftheabove
mentionedbrands,trytodownloadthe
mostupdatedgraphicadaptordriverfrom