Philips 247E3L - General FAQs and Usage Tips

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9. Troubleshooting & FAQs
correspondingcompanies’website.
Installthedriver.RemoveSmartControl
Lite,andre-installitoncemore.
Ifitisstillnotworking,wearesorrythat
thegraphicadaptorisnotsupported.
PleasevisitPhilipswebsiteandcheckif
anupdatedSmartControlLitedriveris
available.
Q4. When I click on Product Information,
only partial information is shown, what
happened?
Ans.:
Itmightbeyourgraphiccardadaptor
driverisnotthemostupdatedversion
whichfullysupportingDDC/CIinterface.
Pleasetrytodownloadthemost
updatedgraphicadaptordriverfrom
correspondingcompanies’website.Install
thedriver.RemoveSmartControlLiteand
re-installitoncemore.
Attention
Theft mode enabled
Q5. I forgot my PIN for Theft Deterrence
Function. What can I do?
Ans.: PhilipsServicecenterhasarighttoaskfor
legitimateidentificationandauthorization,
inordertoestablishownershipofthe
monitor.
Pleasenotethattheanti-theftdeterrence
functionisprovidedasaconvenientfree
option.ManagingPINnumbersisthe
soleresponsibilityoftheindividualuseror
theorganizationwhosetsit.Incasethe
PINnumberisforgotten,Philipsservice
centercanre-setitforyouatanominal
chargeafterverificationofownership.
Pleasenotethatthisactivityisnot
coveredbystandardwarrantyterms.
9.3 General FAQs
Q1: When I install my monitor what should
I do if the screen shows 'Cannot display
this video mode'?
Ans.:Recommendedresolutionforthis
monitor:1920x1080@60Hz.
• Unplugallcables,thenconnectyourPCto
themonitorthatyouusedpreviously.
• IntheWindowsStartMenu,selectSettings/
ControlPanel.IntheControlPanel
Window,selecttheDisplayicon.Insidethe
DisplayControlPanel,selectthe'Settings'
tab.Underthesettingtab,inboxlabelled
'desktoparea',movethesidebarto
1920x1080pixels.
• Open'AdvancedProperties'andsetthe
RefreshRateto60Hz,thenclickOK.
• Restartyourcomputerandrepeatstep
2and3toverifythatyourPCissetat
1920x1080@60Hz.
• Shutdownyourcomputer,disconnectyour
oldmonitorandreconnectyourPhilips
LCDmonitor.
• Turnonyourmonitorandthenturnon
yourPC.
Q2: What is the recommended refresh rate
for LCD monitor?
Ans.:RecommendedrefreshrateinLCD
monitorsis60Hz,Incaseofany
disturbanceonscreen,youcansetit
upto75Hztoseeifthatremovesthe
disturbance.
Q3: What are the .inf and .icm files on the
CD-ROM? How do I install the drivers
(.inf and .icm)?
Ans.:Thesearethedriverfilesforyour
monitor.Followtheinstructionsinyour
usermanualtoinstallthedrivers.Your
computermayaskyouformonitor
drivers(.infand.icmfiles)oradriverdisk
whenyoufirstinstallyourmonitor.Follow
theinstructionstoinsertthe(companion
CD-ROM)includedinthispackage.