10 Troubleshooting
Problem
No power or
indicator light.
Error message
on the screen
with HDNI
connection.
No sound is
detected from
the PC.
TY does not
respond to the
remote control.
The picture
is distorted,
stretched out, or
has black bars
on the side or
top.
The picture is
mostly red and
green, or the
picture misses
red when
connected to an
accessory device
via component
cables.
No picture or
sound.
Possible cause and solution
TheTV is not connected to the power.
Press dOPOWER at the side oftheTV or on the
remote control,
Ensure that the AC power cord is connected tightly
to theTV power connector and to the power socket
outlet,
Remove the AC power cord from the power socket
outlet, wait 60 seconds and reconnect the AC power
cord.
Connect theTV to a different power socket outlet.
HDCP authentication fail.
Ensure that your HDNI cable is certified.
Press SOURCE on the remote control to switch to
another source and then switch back to the HDNI
source,
Reset the accessory device and the TV.
Turn on theT_.
Select the HDNI channel.
Turn on the accessory device.
While theTV and the accessory device are powered
on, unplug either end of the HDiVil cable and then
refnsert the cable,
An incorrect HDiVil port is connected or an audio
cable is not connected,
Connect a DVI-HDN cable to the HDNI 1 port on
the TV.
Connect an audio cable to the DVI AUDIO IN port
on the TV.
Press SOURCE on the remote control, and select
the HDNI 1 source.
Batteries are installed incorrectly, or low battery
power,
Ensure the indicator bight on theTV blinks when you
press the remote control buttons.
Ensure that you are using theTV remote control.
Ensure that the batteries are inserted correctly and
do not need to be replaced.
Remove the AC power cord from the power socket
outlet, wait 60 seconds and reconnect the AC power
cord.
Broadcast video format.
Press FORMAT on the remote control to select the
best picture format.
For some accessory devices, the picture format must
be set in the accessory device.
Insecure/incorrect connection,
Ensure all the connections are made according to
the color code.
Push the component cables all the way into the
YPbPr sockets on theTV,
No picture or sound - ensure you have selected the
correct channel,
Incomplete channel installation
IftheTV receives channels via an AV connection, set
theTV to the correct source input.
IftheTV is connected directly to the wall via a
coaxial connection, perform the autodnstallation
again.
No sound
on the TV
loudspeaker.
Bad picture
quality with
a coaxial
connection,
Cannot control
yourTV and
connected
devices with one
remote control,
Volume level is set to zero - increase the volume
Sound is muted - press MUTE on the remote
control,
Audio cable is not connected - forAV connection,
ensure that the Audio L/R cable is connected as
described in Connect your devices (see 'Connect
Your Devices' on page 30). If you use a component
cable, ensure that you have not crossed the red
audio cable with the red video cable.
Audio output setting for the accessory device is
incorrect. For HDiVll connections, some accessory
devices have an HDiVil audio output setting that
must be turned on for HDMI to HDMI connections.
Check if [SOUND] > [iV Speakers] > [Off] is set
to [On]. No sound will be output when
[TV Speakers] is set to [Off].
Standard definition channels are not as clear as
high definition channels - connect the devices via
component or HDMI cables,
Confirm that the connected devices are EasyLink
compliant and are connected to yourTV via an
HDMI cable. Not all brands of devices such as DVD
players use the same system as Philips EasyLink.
Other brands might not work with Philips EasyLink.
Download an electronic copy
To obtain an electronic copy of this manual:
t Point your browser to www.philips.com/support.
_- Choose your country of location.
:3 Enter the model number or a keyword in the "Find your product"
field.Alternatively, you can browse the catalogue.
4 Clickthe description or model.
S Under Product support, click user manuals.
Contact us
If you cannot resolve your problem, refer to the FAQ for thisTV at
www.philips.com/support,
If the problem remains unresolved, contact the Customer Support
Center in your country.
Warning
• Do not attempt to repair the TV yourselfiThis may cause severe injury, irreparable
damage to yourTV or- void your warranty
" Please have available yourTV model and serial number before contacting us,These
numbers are available on the bad< and side of yourT_, as well as on the packaging.
EN 35
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