26
English
Filters reach the end of life. Replace the filters with a new
ones.
The appliance produces a strange smell. The first few times you use the appliance, it may produce a
plastic smell. This is normal. However, if the appliance
produces a burnt smell even if removing the filter, contact
your Philips dealer or an authorized Philips service center. The
filter may produce smell after being used for a while because
of the absorption of indoor gases. It’s recommended that you
reactivate the filter by putting it in direct sunlight for
repeated use. If odor still exists, replace the filters.
The appliance is extra loud. It's normal if the appliance runs at the Turbo mode.
The appliance will run in high speed when the air quality is
poor, which will cause higher noise. When using the
appliance in a bedroom at night, choose the Sleep speed.
If there is abnormal sound, contact the Consumer Care
Center in your country.
The appliance still indicates that I need to
replace filters, but I already did.
Perhaps you did not reset the filter lifetime counter. Switch
on the appliance. Then touch and hold the and
simultaneously for 3 seconds.
Error code “E1”displays on the screen. The motor has malfunctions. Contact the Consumer Care
Center in your country.
The Wi-Fi setup is not successful. Please ensure your smart phone is connected to a 2.4GHz
(home) Wi-Fi netwok instead of a 5GHz Wi-Fi network or
public Wi-Fi. For a successful pairing, we suggest turning off
your mobile data before initiating the pairing process.
Ensure to enable the following permissions: "Location",
"Storage", "Bluetooth", and "Local Network" on your smart
phone. After a successful Wi-Fi setup, you can change
permission settings as desired.
Please verify that you have entered the correct Wi-Fi
password. The password is case-sensitive, has a limit of 63
characters. Special symbols are not accepted.
Ensure the network name of your home Wi-Fi is correct. The
network name is case-sensitive.
If you are using a VPN on your smart phone, please turn it off
before starting the pairing process.
If your router has a whitelist set up to block pairing, please
disable the whitelist to ensure successful connection.
Please ensure that both your device and smart phone are
within 10 meters of the router.
Ensure the app has been updated to the latest version.
To Next Page
Loading...
