17
English
Problem Cause Solution
The water tank is not fully
inserted, allowing air to be drawn
into the coffee machine. The
sealing ring at the bottom of the
water tank is not removed.
Ensure the water tank is in the correct
position by removing it, re-inserting it and
pushing it down firmly (see '1. Installing
the bean hopper and filling the water
tank'). The coffee machine is provided
with a sealing ring to protect the water
loop. Remove the sealing ring before first
use.
The coffee is too cold. A cold cup will lower the
temperature of your drink.
Preheat the cup by rinsing it with hot
water.
Adding milk will lower the
temperature of your drink.
Whether you add hot or cold milk, it will
lower the temperature of your coffee.
Preheat the cup by rinsing it with hot
water.
The temperature of the machine
is not set properly.
Check the temperature setting of the
machine and set it to the highest level (see
'Customizing coffee temperature').
The coffee is too weak. The grinder is set to high
coarseness.
Set the coarseness level to a smaller
number (see 'Setting the grinder'). You
have to brew 1 to 2 cups before achieving
a different taste.
The ground coffee is not enough. Increase the quantity by using the Grind
Amount knob.
The milk does not froth. The type of milk used is not
suitable.
The quantity and quality of froth varies
depending on the type of milk. For good
frothing, use semi-skimmed milk, whole
milk or lactose-free milk.
The steam wand is clogged. Clean the steam wand (see 'Cleaning the
steam wand when clogged').
The steam wand is dipped too
deep in the milk carafe.
Adjust the depth the steam wand is
dipped in the milk (see 'Making milk
froth').
The coffee is not flowing
out or the flow is slow.
The grinder is set to low
coarseness.
See the coarseness level to a larger
number (see 'Setting the grinder'). Please
be noted that this may affect the taste of
your coffee.
There is too much ground coffee
in the filter basket.
Reduce the ground coffee in the filter
basket by using the Grind amount knob.
The filter basket used is not
suitable.
Use a filter basket suitable for this coffee
machine.
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