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English
Warning
icon
Solution
The steam/hot water indicator flashes white: The coffee machine is heating up to use the
hot water/steam function.
The steam/hot water indicator flashes red: The coffee machine is indicating a lack of
water. The cause may be 1. lack of water in the water tank; or 2. excessive brewing
pressure.
Troubleshooting
This chapter summarizes the most common problems you could encounter with the coffee machine. For any
problem that cannot be solved, please contact your local customer service center. The contact information is
provided on the warranty card.
Problem Cause Solution
The coffee machine does
not start.
The coffee machine is not
connected to a power outlet.
Plug in the coffee machine
The coffee machine
appears to be leaking.
The drip tray is overflowing,
which appears to be a leak.
Empty the drip tray.
The water tank is not in the
correct position.
Re-insert the water tank and push it down
into the coffee machine (see '1. Installing
the bean hopper and filling the water
tank').
The water tank is not fully
inserted, allowing air to be drawn
into the coffee machine.
Ensure the water tank is in the correct
position by removing it, re-inserting it and
pushing it down firmly (see '1. Installing
the bean hopper and filling the water
tank').
The coffee machine is not placed
on a level surface.
Place the coffee machine on a level
surface to prevent liquid in the drip tray
from overflowing.
There is steam coming out
or a hissing or rattling
sound after the coffee
machine is started or
during brewing.
This is normal. The pressure relief
value procedures such a sound
during its normal working.
The coffee machine
makes a lot of noise and
cannot brew coffee.
There is no water in the water
tank.
Fill the water tank with water.
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