Illuminate™ www.seasonalspecialties.com Page 23 of 26
Rev 082015
Illuminate™ troubleshooting
If the lights are not on.
1. Make sure there is 120V AC power to the
outlet and product is plugged in.
2. Make sure lights are connected to the
control box, and make sure connector is fully
inserted into the adaptor and tight.
3. Check if unit is plugged into an outlet
controlled by dimmer or electronic timer as unit
will not work in these circuits; use a standard
outlet instead.
4. If connected to a GFCI controlled outlet,
reset the GFCI in case it activated.
5. Check for broken wires/connections.
6. Remove connector from adaptor, clean
contacts and reinstall.
7. Make sure the bulb icon in the upper right
corner of the app is not grayed out (tap to cycle
the bulbs on/off)
If more than 1 light set is connected to the Starter
Kit control box and the additional set(s) are blue,
do not change color, or follow the pattern set in
the app.
Change the settings in the control box to show
the correct number of lights attached to the
control box in the “Using Add on sets” section on
page 15 17.
If there are pauses in the functions selected.
Change the settings in the control box to show
the correct number of lights attached to the
control box in the “Using Add on sets” section on
page 15.
The control box does not show up in the home
screen.
1. Confirm the correct WiFi router password was
used.
2. Smart device WiFi is connected to a different
device or router, connect to control box WiFi or
to local WiFi Router.
3. Control box is out of WiFi range, move smart
device closer to control box if directly
connected, or move control box closer to WiFi
router.
4.Control box is not connected to 120V power.
Turn on power to outlet, and reset GFCI if on a
GFCI protected outlet.
When music is playing and you use the back
button on device or menu, music stops playing.
Normal operation. Lights will stop flashing, may
be off, or dim.
Lost password/ Forgotten password
Please follow instructions listed on page 21 for
password recovery or control box factory reset.
If an individual bulb is blue, does not change
color or does not display all colors
Contact our customer service department for
additional instructions. 1-800-763-6177
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