Illuminate™ www.seasonalspecialties.com Page 26 of 26
Rev 082015
proximity to the Wi-Fi source without any Wi-Fi barrier obstructions and with
minimal or no sources of potential interference powered ON and nearby.
9. If all solutions listed above still do not fix the issue:
Update your Wi-Fi router (access point) to the latest firmware. If you need
assistance, please contact a local computer/network technician.
Sometimes Wi-Fi routers/access points will fail and still power ON and have
lights display yet still not allow Wi-Fi connections. This is more common with Wi-
Fi routers that are older or have been in use for considerable time, or Wi-Fi
routers that have been in operation while near sources of potential interference.
For example, a Wi-Fi router/access point that has operated while near a Digital
Satellite Service receiver. Consider replacing the Wi-Fi router/access point.
Contact the manufacturer of your mobile device for support and service options.
Customer Service
Call Customer Service at 1-800-763-6177 Monday-Friday 9:00am – 5:00pm CST with any
additional questions or visit www.seasonalspecialties.com and click on the “lights”, then
“illuminate” icons for additional information and to contact us by email, or in the menu of the
app, select “help”.
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