TROUBLESHOOTING
Solution
The along-wall motion sensor is blocked by dust. Please
wipe the right along-wall motion sensor.
The appliance is found tilting in start. Put the appliance on a
horizontal floor before starting it again.
The dust collection fan fails to run normally. please reset
the system.
Please dismount the filter screen and clean it.
Error phenomenon (main body)
Error 11: Check the right
along-wall motion sensor.
Error 12: Put the appliance
horizontally before starting it.
Error 13: Abnormal fan
Error 14: Please clean the
filter screen.
Solution
Please clean and make sure there is no obstacle in a 1.5m
distance in front of the cleaning base station.
Move the product away from the software virtual wall or
any forbidden area and start it again.
Remove any foreign matter twined on the mop module.
Check whether the clean water tank is in place or correctly
mounted.
Check whether the sewage tank is in place or properly
Check the clean water tank and add water into it.
mounted.
Clean the sewage tank and remount it.
Check whether the sewage tank’s lid is correctly mounted.
Check whether the sewage tank is correctly mounted.
Check whether the sewage outlet is blocked. Clean it at
regular intervals.
Check whether the cleaning tray is in place or properly
mounted. If it is not, mount it again.
Check whether a dust bag is mounted.
If a dust bag is mounted, check whether it is inserted till the end.
Error phenomenon (cleaning
base station)
Error 1: Recharging failed. Please
remove the obstacles close to
the cleaning base station.
Error 2: Move the appliance away
from any forbidden area and
start it again.
Error 3: Check whether the
mop module is stuck.
Error 4: Please remount the
clean water tank.
Error 5: No water in the clean
water tank
Error 6: Please remount the
sewage tank.
Error 7: Full sewage tank
Error 8: Abnormal sewage tank
Error 9: Please mount the
cleaning tray
Error 10: Dust bag not in
place
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