point DUSTY700 - User Manual

Other manuals for point DUSTY700

Quick Start Guide40 pages

Questions and Answers

S
Stephanie ChambersAug 17, 2025
Why won't my Point Vacuum Cleaner connect to the app?
- J
  Janice KimAug 17, 2025
  If your appliance won't connect to the app, first, double-check that you've entered the correct username and password for your router. Ensure the appliance is within your router's signal range. Also, make sure the appliance is ready for network connection by turning it on, finding the reset button, pressing it briefly until you hear “I’m ready for network setup.” Verify you are using a 2.4G network, as the appliance does not support 5G. Finally, ensure you've downloaded the correct app, “sRobotcleaner,” by scanning the QR code on the appliance or finding it in the app market.
S
shanemullinsAug 19, 2025
What to do if point DUSTY700 cannot be charged?
- D
  Dr. Chelsea Barker MDAug 19, 2025
  If your appliance isn't charging, first ensure the power switch is turned to "I". Check for good contact between the appliance and the charging dock pins, making sure the key is flashing. Clean any dirt from the charging pins on both the appliance and dock. Confirm the charging dock is connected to the mains power supply. If the appliance hasn't been used for a long time, this may have discharged the battery. Frequent use is recommended; otherwise, contact aftersales service for assistance.
C
cindy81Aug 22, 2025
Why point DUSTY700 Vacuum Cleaner can't find the charging dock?
- M
  Michael CruzAug 22, 2025
  If the appliance can't find or return to the charging dock, check that the charging dock is connected to the mains power supply and hasn't been moved. Also, ensure the route back to the charging dock is clear, without any obstructions.
Z
Zachary Franklin Jr.Aug 25, 2025
Why point DUSTY700 cleaning route is in a mess?
- C
  Christopher BarnesAug 26, 2025
  If the cleaning route of your appliance seems messy, not straight, or includes repeating or missing areas, ensure there are no obstacles like wires or slippers on the floor that could affect its operation. If the appliance climbs steps or thresholds, it may skid, impacting its navigation. For freshly waxed or smooth floors, the reduced friction can also cause issues. It's recommended to confine the appliance to one area by closing doors. Also, make sure that LDS is not blocked.
S
Scott McconnellAug 27, 2025
Why is my Point Vacuum Cleaner making a loud noise?
- T
  Tracy TurnerAug 28, 2025
  A loud noise during operation may be due to entangled side brushes or the main brush, or a blocked dustbin and filter. Regularly clean and maintain these parts. Alternatively, the appliance might be in a deep cleaning mode; switch back to standard cleaning mode.
J
Jacqueline WilliamsAug 30, 2025
Why point DUSTY700 Vacuum Cleaner returns to charge before finishing?
- N
  Nicole WolfAug 30, 2025
  If the appliance returns to charge before finishing cleaning, it may be due to a large room or low battery. Turn on the resume cleaning function in the app. A complicated furniture arrangement can also decrease cleaning efficiency; try to simplify the environment.
M
Melissa MurraySep 2, 2025
What to do if point DUSTY700 is trapped?
- J
  James EvansSep 2, 2025
  If the appliance gets trapped, it may be tangled in wires, curtains, or carpet fringes, or stuck on furniture of a similar height. The appliance will attempt to free itself, but manual assistance may be needed.
B
Brittany WardSep 4, 2025
How to save map on Point Vacuum Cleaner?
- T
  theresavaughnSep 5, 2025
  If the map wasn't saved, the appliance may not have finished cleaning or returned to the charging dock automatically. Allow the appliance to complete cleaning and return on its own to save the map. Avoid manual recharging or moving it before the map is saved.
C
Crystal RiveraSep 7, 2025
What to do if point DUSTY700 Vacuum Cleaner map is missing?
- M
  Melissa SnowSep 7, 2025
  If the appliance was moved manually, the map may be lost. Move the appliance back to the charging base to recover the saved map.
H
Heather AlvaradoSep 12, 2025
Why I am unable to install point DUSTY700 App?
- B
  Bethany HamiltonSep 12, 2025
  You may be unable to install the app if your mobile phone's operating system is too low. The operating system must be IOS9.0 or above, or Android 4.4 or above, to download the “sRobot cleaner” APP.