11 Troubleshooting Problems
The troubleshooting guide is designed to help you. If problems
continue, please contact customer support. Details are provided under
“Getting Help”.
Symptom Problem Solution
I receive an error message
when I am installing
the Polaroid izone550™
camera driver.
Polaroid izone550™ camera
driver” does not load.
Shut down all other applications and
attempt to reinstall the driver.
Check to see if the USB controller in your
BIOS is activated. Please refer to Polaroid
website for how to active USB controller
in BIOS.
I cannot upload images to
my computer.
Connection failure. Check all cable connections are secured.
I cannot run the Polaroid
izone550™ camera driver”.
Conict with another camera
driver or capture device.
If you have another camera installed on
your computer, remove it and it’s driver
completely from your system to avoid
conicting with your izone550™.
My CD Installation wizard
does not work.
The auto installation le is
switched off or the CD-ROM
is disconnected.
Go to the computer desktop. Right click on
“My Computer”. Click “Properties”. Select
“Device Manager”. Double click on “CD-
ROM”, double click on “CD-R (normally the
manufacturer’s name. Click on “Settings”.
Ensure both “Auto insert notication” and
the “disconnect” are ticked. If you change
the settings the computer will ask you to
restart your PC. Click “Yes”.
I get a blurred image when
uploading my images to
my computer.
There may be a momentary
delay between pressing the
shutter button and the actual
exposure.
Hold your izone550™ camera steady
until you hear a beep which indicates the
exposure is completed.
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