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Poly Blackwire 3310 User Manual

Poly Blackwire 3310
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Blackwire 3300 Series
Corded USB headset with 3.5 mm
connection
User Guide
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Poly Blackwire 3310 Specifications

General IconGeneral
TypeWired
AudioWideband audio
Connectivity3.5mm
MicrophoneNoise canceling
CompatibilityPC, Mac, mobile devices
Earpiece DesignOn-ear

Summary

Overview

Standard LEDs

Explains LED indicators for call status, hold, and mute on the inline control.

Microsoft Teams LEDs

Details LED indicators specific to Microsoft Teams functionality and status.

Setup and Software

Power and Setup

Instructions for powering the headset by connecting to a computer or mobile device.

Load Software

Guide to installing Poly Lens Desktop App for advanced settings and call control.

Update Your Poly Device

Steps to keep headset firmware and software up-to-date for optimal performance.

Fit

Adjust Headband

Instructions on lengthening or shortening the headband for a comfortable fit.

Position Boom

Guidance on wearing the headset on either side and aligning the boom.

Adjust Boom

How to gently bend the boom for proper microphone placement near the mouth.

Basics

Make/Take/End Calls

Procedures for answering, ending, making, and redialing calls using the headset.

Volume Control

How to adjust the listening volume using the inline control buttons.

Mute Microphone

Instructions on how to mute and unmute the headset microphone during calls.

Troubleshooting

High-Pitched Noise

Solutions for resolving high-pitched noise issues experienced while wearing the headset.

No Caller Audio

Steps to troubleshoot problems where the user cannot hear the caller.

No Microphone Audio

Troubleshooting guide for when callers cannot hear the user.

Distorted Sound

Advice on fixing distorted audio playback in the headset.

Echo Issues

How to resolve echo problems experienced during calls.

Call Control Not Working

Troubleshooting steps when headset call control buttons do not function.

Previous Headset Issue

Resolving issues when a previously used headset no longer functions.

Device Not Found

Steps to troubleshoot when the phone cannot find the headset.

Support

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