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Poly Blackwire 8225 User Manual

Poly Blackwire 8225
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Blackwire 8225
User Guide
PLANTRONICS + POLYCOM. NOW TOGETHER AS
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Poly Blackwire 8225 Specifications

General IconGeneral
ConnectivityUSB-A or USB-C
Wearing StyleOver-the-head, binaural
Online IndicatorYes
Microphone Frequency Response100 Hz to 8 kHz
Ear CushionsLeatherette
Frequency Response20 Hz to 20 kHz
CompatibilityWindows or Mac OS
Call ControlsCall answer/end, mute, volume +/-
Audio PerformanceDynamic EQ optimized for wideband voice telephony up to 7 kHz
Cable Length2.1 meters
Weight186 grams

Summary

Overview

Standard LEDs and Functions

Details standard headset LED indicators and their meanings for incoming calls, active calls, and muted status.

Microsoft Teams LEDs and Functions

Explains LED indicators specific to Microsoft Teams integration, including connection status and call notifications.

Setup and Software

Power and Setup

Instructions for powering the headset by connecting it to a computer or mobile device via USB.

Load Software

Guidance on downloading Poly Hub software from poly.com/software to customize device settings.

Headset Fit and Adjustment

Adjust the Headband

Instructions for adjusting the headband to ensure a comfortable and secure fit over the ears.

Position the Boom

Guidance on rotating the microphone boom to align correctly with the user's mouth.

Adjust the Boom

How to gently bend the boom for optimal microphone proximity to the mouth, about two finger widths.

Basic Operations

Make, Take, and End Calls

Guides on answering, ending, initiating, and redialing calls using the headset and softphone.

Volume Control

Instructions for adjusting the listening volume and headset microphone volume for optimal audio.

Mute Functionality

How to mute and unmute the headset microphone during active calls via the inline controller.

Active Noise Cancelling (ANC)

Explanation of ANC features and how to select between Mid and High settings for different environments.

Online Indicator Status

Information on headset LED indicators for call status and managing settings through Poly Hub.

Troubleshooting

Cannot Hear Caller

Solutions for low listening volume or incorrect default audio device settings.

Callers Cannot Hear Me

Troubleshooting steps for muted microphones, incorrect boom alignment, or wrong default voice devices.

Distorted or Echoing Sound

Advice for resolving distorted audio by adjusting softphone volume and headset volume.

Softphone Control Issues

Guidance on ensuring softphone compatibility, installing Plantronics Hub, and checking mobile device support.

Previous Headset/Phone Not Found

Steps for switching default audio devices and ensuring the phone connects to the correct headset.

Support Resources

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