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Poly CCX 700 - User Manual

Poly CCX 700
133 pages
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USER GUIDE 6.2.11 | June 2020 | 3725-49794-001A
Poly CCX Business Media Phones with OpenSIP
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2020 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

Table of Contents

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Poly CCX 700 Specifications

General IconGeneral
Resolution1024 x 600
USB Port1 x USB 2.0
AudioHD Voice
ConnectivityEthernet, Wi-Fi
SpeakerIntegrated
CameraNo
Power SupplyPoE or AC adapter
Wi-Fi802.11 a/b/g/n/ac
BluetoothYes
USBYes
HeadsetUSB headset support
Operating SystemAndroid
PoE SupportYes
Video CodecsH.264
Supported CodecsG.711, G.722, G.729
Compatible withMicrosoft Teams, Zoom
Mountingwall mount

Summary

Before You Begin

Audience, Purpose, and Required Skills

Defines target users and necessary skills for using the guide.

Related Poly and Partner Resources

Lists external resources for product support and information.

Getting Started

CCX Phone Hardware Overview

Details the physical features and components of Poly CCX phones.

Navigating Poly CCX Phones

Explains how to move between screens and use the phone's interface.

Entering Information Using the Onscreen Keyboard

Describes how to input text using the phone's virtual keyboard.

Logging In to and Locking Your Phone

Log In to a Phone

Explains the process of logging into the phone with user credentials.

Lock Your Phone

Explains how to secure the phone by locking it, managing incoming calls.

Audio Calls

Use the Handset, Headset, or Speakerphone

Describes selecting audio devices for calls.

Placing Audio Calls

Guides on initiating various types of audio calls.

Answering Audio Calls

Explains how to respond to incoming audio calls.

Transferring Calls

Explains methods for transferring active or held calls to others.

Video Calls

Place a Video Call

Guides on initiating video calls or adding video to audio calls.

Video Call Settings

Covers adjustments for video call display and quality.

Using a USB Camera with Your Phone

Details connecting and using a USB camera for video.

Conference Calls

Initiate a Conference Call

Guides on starting conference calls with multiple participants.

Merge Calls into a Conference Call

Explains combining active and held calls into a conference.

Shared Lines

Shared Line Limitations

Lists features with limitations or unavailability on shared lines.

Hold a Call Privately on a Shared Line

Describes holding calls privately on shared lines without notifying others.

Call Lists and Directories

Recent Calls

Details the list of missed, received, and placed calls.

Contact Directory

Covers managing personal contacts and their information.

Corporate Directory

Explains accessing and searching the company's contact directory.

Accessing, Sending, and Broadcasting Messages

Accessing Voicemail

Describes how new voicemails are indicated on the phone.

Instant Messaging

Explains sending and receiving text messages on the network.

Broadcasting Messages with Push to Talk

Explains using PTT for walkie-talkie like communication.

Poly CCX Phone Settings

Password Required to Access Basic Settings

Informs about potential password requirements for settings.

Backlight Intensity and Timeout

Covers adjusting screen brightness and timeout settings.

Changing Audio Settings

Covers adjusting ringtones, volume, and call notifications.

Phone Applications

Using the Calendar

Details integrating with Microsoft Exchange for meetings.

Using the Launch Pad

Describes accessing applications, directories, and information feeds.

Connecting Bluetooth and USB Devices

Enable Bluetooth

Guides on activating the phone's Bluetooth functionality.

Using Bluetooth Devices on Your Phone

Explains pairing and using Bluetooth headsets and smartphones.

Using Electronic Hookswitch

Details using headsets with EHS for call control.

Connecting to a Wireless Network

Connect to a Wireless Network

Guides on establishing a Wi-Fi connection for the phone.

Disconnect from a Wireless Network

Explains how to end an active Wi-Fi connection.

BroadSoft Features

BroadSoft Directories

Details accessing and searching various company directories.

BroadSoft UC-One Simultaneous Ring

Guides on setting up simultaneous ringing for incoming calls.

BroadSoft Executive-Assistant

Details features for assistants managing executive calls.

Ribbon Communications Features

Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance

Explains sharing a single line with other contacts in a MADN group.

Managing the Ribbon Communications Address Books

Covers accessing Global and Personal Address Books.

Accessibility Features

Users Who Are Deaf or Hard of Hearing

Lists features aiding users with hearing impairments.

Users with Limited Mobility

Lists features supporting users with mobility challenges.

Users Who Are Blind, Have Low Vision, or Have Limited Vision

Lists features for users with visual impairments.

Maintaining Your Phone

Investigate Warnings

Explains how to check for and view phone status warnings.

Reboot Your Phone

Guides on restarting the phone for troubleshooting.

Update the Phone Software

Guides on installing new software versions.

Troubleshooting

Speakerphone

Addresses issues with the speakerphone function.

USB Port

Troubleshoots issues with USB device detection.

Troubleshoot Audio and Echo Issues

Guides on resolving audio feedback and echo problems.

Reset the Phone to Factory Defaults

Explains how to restore the phone to its original settings.

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