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General| Operating System | Android |
|---|---|
| Manufacturer | Poly |
| Series | CCX |
| SIP Protocol Support | Yes |
| Dimensions | Varies by model |
| Weight | Varies by model |
| Connectivity | Wi-Fi, Bluetooth |
| Ports | USB, Ethernet |
| Models | CCX 400, CCX 500, CCX 600 |
| Microsoft Teams Certified | Yes |
| Zoom Certified | Yes |
| Headset Connectivity | Bluetooth, USB |
| Power | PoE |
| Supported Platforms | Microsoft Teams, Zoom |
| Speaker | Integrated speaker |
Defines the target audience, guide's purpose, and necessary user skills.
Lists resources for product support, documentation, and community forums.
Provides details on the physical features and components of Poly CCX phones.
Explains how to use the phone's interface, screens, and navigation.
Details how to input text and characters using the phone's onscreen keyboard.
Describes methods for entering Chinese characters using PinYin input.
Guides users on accessing phone features and personal settings via login.
Step-by-step instructions for logging into a Poly phone with user credentials.
Explains the procedure to securely log out of the phone to protect personal settings.
Details how to use different audio modes for placing and answering calls.
Provides methods for terminating an active or held audio call.
How to respond to an incoming call notification on the phone.
Describes how to handle a new incoming call while already on an active call.
Details how to configure the phone for automatic answering of incoming calls.
How to handle active and held calls from the main calls screen.
Describes transferring a call directly without speaking to the recipient first.
Explains transferring a call after speaking with the recipient.
Details how to cancel a call transfer before it completes.
Guides users on parking calls to another contact's line for later retrieval.
How to manage calls across multiple devices using BroadWorks Anywhere.
Steps to activate and configure BroadWorks Anywhere locations for remote call management.
How to ignore or silence an incoming call without rejecting it.
Guides on rejecting calls and sending them directly to voicemail.
How to set up automatic rejection for calls from specific contacts.
Instructions on using Do Not Disturb mode to automatically reject calls.
Best practices and rules to follow when recording audio calls on the phone.
Step-by-step instructions for initiating the recording of an active audio call.
Explains how to record conference calls, noting specific exceptions.
Guides on accessing and viewing previously recorded audio files.
Details on how to playback recorded calls from a USB flash drive.
Advice for ensuring a clear and effective video call experience.
Instructions for initiating a video call or adding video to an audio call.
How to turn on the camera and start sending video during an active call.
Explains how to stop transmitting video during an ongoing video call.
Options to customize the display and behavior of video calls on the phone.
How to configure the maximum call rate for optimal video call quality.
Disabling automatic video transmission at the start of all calls.
Adjusting settings to enhance the quality and smoothness of video displays.
Modifying camera settings to improve the overall video quality.
How to control video appearance and aspect ratio for received video.
Guides on controlling the camera's position and zoom during a video call.
How to use the camera's physical privacy shutter to block video transmission.
Initiating, managing, and participating in audio conference calls with multiple parties.
Step-by-step instructions for starting a conference call with up to two contacts.
How to combine an active call with a held call to create a conference.
Procedures for ending a conference call and its impact on participants.
Outlines features that are unavailable or limited when using shared lines.
How incoming calls are handled and indicated on shared lines.
How to place a call on hold privately without notifying other shared line users.
Accessing and managing lists of missed, received, and placed calls.
How to view the history of recent incoming, outgoing, and missed calls.
Methods for sorting call records by time, name, or type.
Adding, viewing, and managing contacts designated as favorites for quick access.
Adding, viewing, and managing contacts designated as favorites for quick access.
Steps to add existing contacts to your personal favorites list.
Managing lists of contacts to monitor their real-time presence and status.
How to add contacts to your buddy list to track their availability.
Viewing contacts that are monitoring your phone's status.
Preventing specific contacts from monitoring your presence status.
Finding contacts within the phone's directory using search criteria.
Instructions for adding new contacts with their details to the directory.
How to view saved contact details, including name, number, and job title.
Methods for searching company contacts by name or advanced criteria.
How the phone indicates new voicemail and accessing messages.
Step-by-step guide to checking voicemail messages via the Message Center.
Temporarily removing message waiting indicators and alerts.
How to send and receive short text messages to other users on the network.
How to send short text messages to other users on the network.
Steps to view and navigate through received instant messages.
Sending one-way audio announcements to a designated paging group.
How pages are received based on priority and call status.
How pages are handled when you are already on an active call.
How pages are played when you are not currently on a call.
How to set a preferred group for sending one-way audio announcements.
Managing which paging groups you are subscribed to for receiving broadcasts.
Configuring pages to play interruptions during active phone calls.
Instructions for transmitting audio messages using the Push to Talk feature.
How PTT broadcasts are received based on subscription and priority.
How PTT broadcasts are handled when you are already on an active call.
How PTT broadcasts are played when you are not currently on a call.
How to respond to PTT broadcasts during the waiting period after transmission.
Setting a preferred channel for Push to Talk broadcasts.
Subscribing to specific channels for PTT broadcasts.
Allowing PTT broadcasts to interrupt and play during active calls.
Information on password protection for accessing phone configuration menus.
How to change the display language of the phone's interface.
Disabling the call waiting feature to send incoming calls to voicemail.
Customizing how the time and date are displayed on the phone.
Customizing how the time and date are displayed on the phone.
Turning off the display of time and date in the status bar.
Adjusting screen brightness and timeout settings for power saving.
Adjusting screen brightness for active and idle states.
Configuring the delay before the screen backlight dims.
Selecting and applying custom background images from available options.
Selecting and applying custom background images from available options.
Uploading personal photos from a USB drive to use as the phone background.
Restoring the phone's background to the default image.
Activating and configuring screen saver settings using default or custom photos.
Activating and configuring screen saver settings using default or custom photos.
Setting up personal photos from a USB drive to be used as screen savers.
Stopping the screen saver from starting automatically.
Using the phone to display photos from a USB drive as a slideshow or single image.
Explains the icons used for controlling the picture frame feature.
Managing phone power consumption by adjusting screen and idle timeouts.
Setting specific work hours to manage the phone's power saving behavior.
Configuring the idle time before the screen turns off to conserve power.
Customizing ringtones, call notifications, and volume settings.
Customizing where and how the phone alerts for incoming calls.
Changing the default ringtone for incoming calls on the phone.
Assigning unique ringtones to specific contacts for caller identification.
Adjusting ringtone and call audio volume levels.
Manually setting your presence status (e.g., Busy, Away) to inform contacts.
Manually setting your presence status (e.g., Busy, Away) to inform contacts.
Enabling the phone to automatically change status based on idle time.
Viewing and modifying call security classification levels.
How to check the assigned security classification for phone lines.
Adjusting call security levels during active calls to manage participant access.
Erasing stored call history and saved contacts from the phone.
Accessing and managing Microsoft Exchange calendar events and meetings.
Providing user credentials to connect the phone to Microsoft Exchange.
Using web sign-in for Exchange access, especially with multifactor authentication.
Accessing the calendar view from various screens on the phone.
Using the phone's built-in web browsers for browsing and information display.
Accessing the non-interactive web content displayed when the phone is idle.
Launching the interactive web browser for searching and viewing web pages.
Explains the soft keys used for navigating web pages within the browser.
Accessing local or web applications, directories, and information feeds.
How to open the application launcher on the phone.
Launching default and custom applications from the Launch Pad.
Using soft keys to navigate through the Launch Pad interface.
Returning to the main window of the Launch Pad after exiting an application.
Setting up an account to access personalized information feeds.
Activating the Bluetooth radio on the phone for wireless device connectivity.
Pairing and connecting Bluetooth devices like headsets and smartphones.
Connecting and using Bluetooth headsets for call audio management.
Step-by-step guide for pairing and connecting a Bluetooth headset.
Performing call functions using a connected Bluetooth headset.
Connecting a smartphone to the phone for call control and audio playback.
Detailed steps for pairing a smartphone to the phone.
Handling calls and audio via the connected smartphone.
Removing or disconnecting paired Bluetooth devices from the phone.
Configuring specific headset base unit settings for EHS functionality.
Activating the electronic hookswitch feature for headset call management.
Switching headset modes (soft phone vs. desk phone) for proper operation.
Using headset controls to manage calls with EHS enabled.
Steps to connect the phone to a Wi-Fi network using credentials.
How to disconnect the phone from the current wireless network.
Deleting saved wireless network profiles from the phone.
Accessing and managing various company directories provided by BroadSoft.
How to view contacts from different BroadSoft directories.
Methods for finding contacts within BroadSoft directories.
Saving contacts found in BroadSoft directories to the local phone directory.
Managing contacts stored in the personal BroadSoft directory.
Adding new contacts to the personal BroadSoft directory.
Editing details for contacts in the personal BroadSoft directory.
Removing contacts from the personal BroadSoft directory.
Managing UC-One contacts and favorites, and viewing presence information.
Understanding presence icons for UC-One contacts and their meanings.
How to view UC-One contacts and their presence status on the phone.
Viewing UC-One favorites within the contact list interface.
Accessing and viewing UC-One contact groups on the phone.
Understanding aggregated presence information displayed on the home screen.
Filtering UC-One contacts by favorites or online status.
Searching for UC-One contacts directly from the UC-One Contacts screen.
Setting up multiple phone numbers to ring simultaneously for incoming calls.
Enabling and configuring personal ring groups for simultaneous ringing.
Adding extensions or numbers to the simultaneous ring list.
Removing numbers from the simultaneous ring list.
Features for assistants to manage calls for assigned executives.
How executives and assistants manage calls on shared and private lines.
Options for executives to manage calls, filter them, and set criteria for assistants.
Enabling call filtering to route executive calls directly to assistants.
Defining which call types are filtered to an assistant.
Enabling call screening to display executive call notifications on the assistant's phone.
Viewing assistants assigned to an executive and their opt-in status.
Assistant capabilities for managing executive calls, filtering, and monitoring.
How assistants answer, reject, or ignore executive calls when filtering is active.
Assistants making calls on behalf of their assigned executives.
Transferring an active call to the executive's phone.
Managing assistant status to monitor or manage executive calls.
Redirecting filtered executive calls to alternative numbers or assistants.
How executives and assistants can pick up held calls on shared lines.
How executives and assistants pick up held calls on private lines.
Joining an active executive call to participate in the conversation.
Listening to an executive call without participants' awareness or interaction.
Using shared lines with multiple appearance directory numbers (MADN-SCA).
How MADN members place calls on a shared line and related notifications.
How incoming calls are handled and indicated for MADN members.
Joining an active call on a shared line, creating a bridge call.
How any member in a bridge call can leave while the call remains active.
How MADN members can resume calls that were placed on hold.
Using privacy codes or soft keys to control participation in MADN calls.
Activating privacy for active calls on a public shared line.
Temporarily disabling privacy on a private shared line to allow more participants.
Making a bridge call private to prevent further barging in.
Searching the GAB using basic criteria like name.
Conducting detailed searches in the GAB by various criteria.
Saving contacts from GAB to the local contact directory or PAB.
Enabling persistence for GAB search results for easier future access.
Displaying contacts saved in the PAB within the phone's contact directory.
Finding contacts within the Personal Address Book by name.
Adding new contacts to the PAB, requiring a unique nickname.
Removing contacts from the PAB and the phone.
Modifying contact information locally or remotely via the Personal Agent.
Editing contact details directly on the phone.
Updating contact information via the Ribbon Communications Personal Agent.
Features designed to assist users with hearing impairments.
Features that help users with mobility challenges operate the phone.
Features to support users with visual impairments.
How to view and understand warning icons and messages displayed on the phone.
Temporarily clearing warning icons from the status bar.
Step-by-step guide for restarting the phone to resolve issues.
Applying configuration changes to the phone without needing a reboot.
Performing diagnostic tests on the phone's hardware components.
Instructions on how to safely clean the phone's touchscreen display.
Accessing information about the phone's software version and updates.
Procedures for updating the phone's software when new versions are available.
Initiating the software update process when prompted.
Options to update software at a later time via the SWUpdate soft key.
Delaying software updates for a specified period.
Closing the software update notification without action.
Information on using CSTA lines for remote phone control via CTI applications.
Troubleshooting steps if the speakerphone feature is not working.
Addressing issues with the phone not detecting USB devices.
Diagnosing calendar problems related to Microsoft server connectivity.
Troubleshooting access issues with Ribbon Communications address books.
Checking the status of the Personal Address Book for potential issues.
Solutions for common problems encountered when using the Polycom Desktop Connector.
Resolving audio quality problems, such as echoes, when using a headset.
Common problems and solutions for using Bluetooth headsets.
Troubleshooting common problems encountered during call recording.
Restoring the phone to its original factory settings to resolve persistent issues.
