Poly VVX Series - User Manual

Poly VVX with CS500 and Savi Series Headset User Guide
Connecting and using the headset with and without the Hands Free Adapter Cable
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The Poly VVX Series telephones are compatible with Poly (formerly Plantronics) CS500 and Savi Series headsets. A Telephone Interface
Cable is included with the headset for connecting the telephone; however, using this standard cable requires the end user to press the
headset key on the telephone to answer and end calls. A Headset Hands-Free Adapter is available separately from POPP to enable the
answering/ending of calls from the headset only.
Connecting the CS500 or Savi Series Headset to a Poly VVX Series Telephone
Pictured: CS530
With Headset Hands-Free
Adapter:
(sold separately)
1. Connect the Headset Hands-Free Adapter to the headset base unit and to the Poly telephone as
shown below.
Pictured: CS530 Base Unit
Pictured: Poly VVX Series Telephone
2. IMPORTANT: Configure the Poly telephone for the Hands-Free Adapter
On the telephone, press the Home key, then select ‘Settings’ → ‘Basic’ → ‘Preferences’ →
‘Headset’ → ‘Hookswitch Mode’. Select ‘Plantronics EHS…’. When the “Reboot Phone – Are You
Sure?” prompt appears – select ‘Yes’.
Pictured: CS530
With Plantronics
Telephone Interface Cable:
(included in headset box)
1. Connect the Telephone Interface Cable to the headset base unit and to the Poly telephone as
shown below. No further configuration of the Poly telephone is necessary.
Pictured: CS530 Base Unit
Pictured: Poly VVX Series Telephone
Large Connector
Small Connector

Summary

Connecting CS500 or Savi Series Headset to Poly VVX Phone

Connect with Hands-Free Adapter

Connects the headset adapter to the base unit and phone for hands-free operation.

Configure Poly Phone for Hands-Free Adapter

Set up the phone's hookswitch mode to enable headset control for answering/ending calls.

Connect with Standard Interface Cable

Connects the headset base unit to the phone using the standard interface cable.

Using CS500 Series Headset with Poly VVX Phone

Savi Headset Operation

Turn on headset, check base unit LED, and use call control for answering/ending calls.

Standard Interface Cable Operation

Use phone's headset key to answer/end calls; power off headset via call control button.

Enabling Headset Memory Mode

Enable Headset Memory Mode

Configure phone settings to enable the headset memory mode feature.

Activate Headset Memory Mode

Press the headset key twice to activate the enabled headset memory mode.

Overview

This manual describes the Poly VVX with CS500 and Savi Series Headset, a system designed to enhance communication by integrating Poly (formerly Plantronics) CS500 and Savi Series headsets with Poly VVX Series telephones. The primary function of this system is to provide users with a hands-free communication solution, allowing for greater mobility and convenience during calls. The manual details two main methods of connecting the headset to the telephone: using a Headset Hands-Free Adapter (sold separately) or using the Plantronics Telephone Interface Cable (included in the headset box). Each method offers distinct features and requires specific setup procedures to ensure optimal functionality.

When using the Headset Hands-Free Adapter, the system enables users to answer and end calls directly from the headset, eliminating the need to interact with the telephone's headset key. This feature is particularly beneficial for users who frequently make or receive calls, as it streamlines the call management process. To set up this configuration, the adapter must be connected to both the headset base unit and the Poly telephone. A crucial step in this setup involves configuring the Poly telephone for the Hands-Free Adapter. This is done by navigating through the phone's settings: Home key > Settings > Basic > Preferences > Headset > Hookswitch Mode, and then selecting 'Plantronics EHS...'. The phone will then prompt for a reboot, which must be confirmed to apply the changes. This configuration ensures that the headset's call control functions are properly recognized and utilized by the telephone system.

In contrast, when using the Plantronics Telephone Interface Cable, the headset connects directly to the telephone, but call answering and ending are managed via the telephone's headset key. This method is simpler in terms of configuration, as no additional telephone settings are required beyond the physical connection of the cable. The manual illustrates the connection points for both the large and small connectors of the interface cable, ensuring a correct setup. For users of Savi headsets, an initial step involves pressing the power button on the headset to turn it on and verifying that the LED above the computer icon on the headset base is off. If it's on, the button above the computer icon needs to be pressed to turn it off. Once connected, users press the Call Control button on the headset to answer or end calls. The headset provides an audible notification in the earpiece when an incoming call rings, alerting the user to an active call. When using the Plantronics Telephone Interface Cable, the user must press the Headset key on the Poly telephone to answer or end calls. To conserve battery power, users are advised to press the Call Control button again on the headset to power it off once a call is finished.

A significant feature described in the manual is the "Headset Memory Mode." This mode is designed for end users who wear a headset full-time, allowing them to configure their phone so that all incoming and outgoing calls automatically use their headset. This eliminates the need to manually select the headset for each call, providing a seamless communication experience. Despite this automatic routing, users retain the flexibility to switch to handset or speakerphone mode at any time, if desired. To enable Headset Memory Mode, users must first navigate through the phone's settings: Home view > Settings > Basic > Preferences > Headset > Headset Memory, and then select 'Enabled'. After enabling, the mode needs to be activated by pressing the headset key twice. When activated, the headset key will flash green (for analog headsets), indicating that the phone is in Headset Memory Mode. In this mode, whenever a call is answered, it automatically connects to the headset. If a user switches to speakerphone or handset mode, Headset Memory Mode is deactivated, and calls will no longer automatically go to the headset. To re-activate the mode and have calls route to the headset again, the headset key must be pressed twice. This feature underscores the system's adaptability to different user preferences and workflows, offering both convenience and control over call management.

The system is designed for ease of use and integrates seamlessly into professional environments where hands-free communication is essential. The detailed instructions for connecting and configuring the headsets ensure that users can quickly set up their devices and begin using them effectively. The emphasis on clear visual aids, such as "Pictured: CS530" and "Pictured: Poly VVX Series Telephone," helps users identify the correct components and connection points, minimizing potential setup errors. The inclusion of troubleshooting tips, such as the prompt to reboot the phone after configuring the Hands-Free Adapter, further supports a smooth user experience. Overall, the Poly VVX with CS500 and Savi Series Headset system provides a robust and flexible solution for modern communication needs, enhancing productivity and user comfort through its advanced headset integration capabilities.

Poly VVX Series Specifications