Poly VVX 101 - User Manual

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Quick Reference Guide

Poly VVX 101 | 201

nter Data

Use t

he d

ialpad k

eys t

o e

nter

information.

To Type Using Dial Pad Keys:

» Press a key repeatedly to view

the character options and stop to

elect.

o backspace, pres

To Type Other Characters:

» Press Encoding.

When using the dialpad keys, use

the 1, *, 0, and # keys.

Place Calls

You can only have one active call in

progress on your phone.

You can use the handset,

speakerphone, or headset for calls.

During a call, you can change

modes by picking up the handset, or

by pressing or .

To Place a Call:

Do one of the following:

Pick up the handset, press or

or , enter the phone number, and

press Send.

Enter the phone number, press

Dial and pick up the handset, or

press .

From the Lines screen, press the

Line key, enter the phone number,

and select Send.

From the Home screen, select

New Call, enter the phone

number, and press Send.

Select a Favorite from the Home

screen.

Select a contact from the Recent

Calls list and select Dial.

» Select a contact from the Contact

Directory and select Dial.

Transfer Calls

You can transfer calls to any

contact and choose the way to

transfer the call.

To Transfer a Call:

1. Press and hold the Transfer soft

key.

2. Choose Blind or Consultative.

3. Dial a number or choose a

contact. If you chose Blind, the

call is transferred immediately.

4. If you chose Consultative

, press

the Transfer soft key after

speaking with your contact.

VVX 201

Answer Calls

You can answer calls using the

handset, speakerphone, or a

headset.

To Answer a Call:

Do one of the following:

To answer with the speakerphone,

press or press

Answer soft key.

o answer with the handset, pick

up the handset.

» To answer with a headset,

press

Hold and Resume

Calls

You can have multiple calls on hold

and resume a call at any time.

To Hold a Call:

» Highlight the call and press the

Hold soft key.

To Resume a Call

» Highlight the call and press the

Resume soft.

End Calls

You can only end active calls.

To End an Active Call:

» Replace the handset in the

cradle, press or , or press

the End Call soft key.

To End a Held Call:

To end a held call, y

ou must

resume the call first.

1. Highlight the held call and press

Resume.

2. Press End Call or hang up.

VVX 101

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Summary

Answer Calls

Answer a Call

Answer using speakerphone, handset, or headset by pressing soft keys or picking up.

Place Calls

Place a Call

Place calls via handset, speakerphone, or headset using dialpad or contact lists.

Transfer Calls

Transfer a Call

Transfer calls by choosing Blind or Consultative transfer methods after dialing.

End Calls

End an Active Call

End calls by replacing handset, pressing a soft key, or using dedicated button.

Hold and Resume Calls

Hold a Call

Highlight the call and press the Hold soft key to place it on hold.

Resume a Call

Highlight the call and press the Resume soft key to retrieve it.

Summary

Answer Calls

Answer a Call

Answer using speakerphone, handset, or headset by pressing soft keys or picking up.

Place Calls

Place a Call

Place calls via handset, speakerphone, or headset using dialpad or contact lists.

Transfer Calls

Transfer a Call

Transfer calls by choosing Blind or Consultative transfer methods after dialing.

End Calls

End an Active Call

End calls by replacing handset, pressing a soft key, or using dedicated button.

Hold and Resume Calls

Hold a Call

Highlight the call and press the Hold soft key to place it on hold.

Resume a Call

Highlight the call and press the Resume soft key to retrieve it.

Overview

Function Description
Usage Features
Data Entry
Answering Calls
Placing Calls
Transferring Calls
Ending Calls
Holding and Resuming Calls
Forwarding Calls
Muting the Microphone
Do Not Disturb (DND)
Initiating Conference Calls
Managing Conference Calls
Viewing Recent Calls
Viewing and Managing the Contact Directory
Listening to Voicemail
Maintenance Features

This document provides a quick reference guide for the Poly VVX 101 and VVX 201 phones, covering essential functions for call management, data entry, and directory services.

Function Description

The Poly VVX 101 and VVX 201 are business phones designed for efficient communication. They support a single active call at a time but allow for multiple calls to be held. Users can make and receive calls using a handset, speakerphone, or headset, offering flexibility in communication style. The phones also support advanced features such as call forwarding, conference calls, and voicemail, enhancing productivity and connectivity.

Usage Features

Data Entry:

Data entry on these phones is primarily done using the dialpad keys. To type, users repeatedly press a key until the desired character appears, then stop to select it. For backspacing, the "<<" key is used. Other characters can be entered by pressing "Encoding" and then using the 1, *, 0, and # keys on the dialpad.

Answering Calls:

To answer an incoming call, users have several options:

Speakerphone: Press the speakerphone button or the "Answer" soft key.
Handset: Simply pick up the handset.
Headset: Press the headset button.

Placing Calls:

Users can initiate calls in multiple ways:

Pick up the handset, press the speakerphone or headset button, enter the phone number, and press "Send."
Enter the phone number, press "Dial," and then pick up the handset or press the headset button.
From the Lines screen, press the Line key, enter the phone number, and select "Send."
From the Home screen, select "New Call," enter the phone number, and press "Send."
Select a "Favorite" from the Home screen.
Select a contact from the "Recent Calls" list and select "Dial."
Select a contact from the "Contact Directory" and select "Dial." During an active call, users can switch between handset, speakerphone, or headset modes by picking up the handset or pressing the respective speakerphone or headset button.

Transferring Calls:

Calls can be transferred to any contact, with options for "Blind" or "Consultative" transfers.

Press and hold the "Transfer" soft key.
Choose "Blind" or "Consultative."
Dial a number or select a contact. If "Blind" is chosen, the call transfers immediately.
If "Consultative" is chosen, speak with the contact first, then press the "Transfer" soft key again.

Ending Calls:

To end an active call:

Replace the handset in the cradle.
Press the speakerphone or headset button.
Press the "End Call" soft key. To end a held call, it must first be resumed:

Highlight the held call and press "Resume."
Press "End Call" or hang up.

Holding and Resuming Calls:

The phone supports holding multiple calls.

To Hold a Call: Highlight the call and press the "Hold" soft key.
To Resume a Call: Highlight the call and press the "Resume" soft key.

Forwarding Calls:

Calls can be forwarded to a contact, either for incoming calls or all calls.

To Forward an Incoming Call:
1. On the "Incoming Call" screen, select "Forward."
2. Enter the contact's number and select "Forward."
To Forward All Incoming Calls:
1. On the Home screen, select "Forward."
2. If multiple lines exist, select a line.
3. Choose "Always," "No Answer," or "Busy."
4. Enter a contact's number and select "Enable." For "No Answer," specify the number of rings before forwarding.
To Disable Call Forwarding:
1. On the Home screen or Idle screen, select "Forward" or press the "Fwd" soft key.
2. If multiple lines exist, select a line.
3. Choose the forwarding type and select "Disable."

Muting the Microphone:

Users can mute or unmute their microphone during calls by pressing the "Microphone Mute" button. "Microphone Mute" or "Microphone Unmute" will display on the screen.

Do Not Disturb (DND):

DND can be enabled when calls are unwanted. To enable or disable DND, select "DND" on the Home screen or Idle screen.

Initiating Conference Calls:

A conference call can include up to eight contacts.

To Initiate a Conference Call:
1. Call a contact.
2. Select "Conference" and call the next contact.
3. When the next contact answers, select "Conference."
To Join Two Calls into a Conference Call: On the Calls screen, select "Join."

Managing Conference Calls:

With Conference Management enabled, users can control all participants in their initiated conference calls.

To Manage All Conference Participants: Select "Hold" to hold all participants.
To Manage Individual Participants:
1. Highlight a participant and select "Manage."
2. Choose from "Far Mute" (to mute), "Hold" (to place on hold), "Remove" (to remove from the conference), or "Information" (to view participant details).

Viewing Recent Calls:

Users can view recent placed, received, and missed calls. To view recent calls, select "Dirs" > "Recent Calls."

Viewing and Managing the Contact Directory:

The Contact Directory allows users to view and add contacts.

To View the Contact Directory: From the Home screen, select "Dirs" > "Contact Directory."
To Add a Contact to the Contact Directory:
1. In the Contact Directory, select "Add."
2. Enter the contact's information and select "Save."
3. A number between 1 and 99 can be entered in the "Favorite Index" field to mark a contact as a favorite.

Listening to Voicemail:

When new voicemail messages are available, a voicemail icon displays on the line.

To Listen to Voicemail:
1. On the Home screen, select "Msgs."
2. Select "Message Center" > "Connect."

Maintenance Features

The document does not explicitly detail maintenance features for the Poly VVX 101 and VVX 201 phones. However, as a quick reference guide, it focuses on operational aspects rather than hardware maintenance. Typically, maintenance for such devices would involve keeping the phone clean, ensuring proper power supply, and periodically checking for software updates, though these are not covered in this guide. The guide primarily serves as an operational manual for daily use.