Poly CCX Series - Accessing, Sending, and Broadcasting Messages; Accessing Voicemail; Access Voicemail Messages

Poly CCX Series

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Call Lists and Directories

72

Table of Contents

Default Chapter2
- Table of Contents2
Before You Begin10
- Audience, Purpose, and Required Skills10
- Related Poly and Partner Resources10
Getting Started11
- CCX Phone Hardware Overview12
- Navigating Poly CCX Phones20
  - CCX Business Media Phone Screens20
- Entering Information Using the Onscreen Keyboard26
- Entering Chinese Characters with Pinyin26
Logging in to and Locking Your Phone28
- Logging in to Your Poly CCX Phone28
- Locking Your Phone30
  - Lock Your Phone31
  - Unlock the Phone31
Audio Calls32
- Use the Handset, Headset, or Speakerphone32
- Placing Audio Calls33
- End an Audio Call34
- Answering Audio Calls35
- Decline an Incoming Call36
- Holding and Resuming Calls36
  - Hold a Call36
  - Resume a Call36
- Calling Contacts from Directories37
  - Call a Contact from a Directory37
  - Call a Contact from a Directory Search37
- Placing Intercom Calls37
  - Place an Intercom Call37
  - Place an Intercom Call During a Call38
- Managing Multiple Calls38
  - Manage a Call from the Calls Screen38
- Transferring Calls38
- Mute the Microphones39
- Unmute the Microphones40
- Call Precedence and Preemption40
- Parking and Retrieving Calls on the Broadsoft Broadworks Server40
- Managing Calls Remotely with Broadworks Server42
  - Managing Calls with Broadsoft UC-One Broadworks Anywhere42
  - Managing Calls with Broadsoft UC-One Remote Office43
- Ignoring or Rejecting Incoming Calls44
Recording Audio Calls48
- Guidelines When Recording Calls48
- Record a Call49
- Pause a Recording49
- Resume a Recording49
- Stop Recording49
- Record a Conference Call50
- Browse Recorded Calls50
- Play a Recorded Call50
- Pause and Resume Played Recordings50
- Stop Playing a Recording51
- Rename a Recording51
- Delete a Recording51
Video Calls52
- Tips for Video Calls52
- Place a Video Call53
- Start Video During a Call53
- Stop Sending Video During a Call53
- Video Call Settings53
- Mixed Audio and Video Calls57
- No Video from the Far Side57
- Using a USB Camera with Your Phone57
  - Use the Privacy Shutter on the Camera to Stop Sending Video57
  - Camera Status Indicators and Messages58
- Managing Video Calls Without a USB Camera59
Conference Calls60
- Audio Conference Calls60
Shared Lines62
- Shared Line Limitations62
- Answering Calls on Shared Lines62
- Missed and Received Calls on Shared Lines62
- Hold a Call Privately on a Shared Line62
Call Lists and Directories64
- Recent Calls64
- Favorites and Contact Lists66
  - Managing Favorites66
  - Using Buddy Lists67
- Contact Directory70
- Corporate Directory71
  - Searching the Corporate Directory72
  - Add Corporate Directory Contacts to the Local Directory72
Accessing, Sending, and Broadcasting Messages74
- Accessing Voicemail74
  - Access Voicemail Messages74
  - Remove the Message Alert75
- Instant Messaging75
- Broadcasting Messages with Group Paging76
- Broadcasting Messages with Push to Talk79
Poly CCX Phone Settings83
- Password Required to Access Basic Settings83
- Set the System Language83
- Disable Call Waiting84
- Time and Date Display84
  - Change the Time and Date Format84
  - Disable the Time and Date Display84
- Backlight Intensity and Timeout84
  - Set the Backlight Intensity85
  - Set the Backlight Timeout85
- Changing Your Background85
- Screen Savers87
- Use Your Phone as a Digital Picture Frame89
  - Picture Frame Icons89
- Power Saving Mode90
  - Change Your Office Hours for Power Saving Mode90
  - Change Idle Timeouts for Power Saving Mode90
- Changing Audio Settings91
- Updating Your Buddy Status92
  - Update Your Buddy Status92
  - Automatically Update Your Buddy Status92
- Security Classification93
  - View the Security Classification for Your Phone93
  - Modify Security Classification Level93
- Clear Call Logs and Contacts93
- Restrict Call Log and Contact Uploads94
Phone Applications95
- Using the Calendar95
- Navigating the Web and Idle Browsers96
  - View the Idle Browser97
  - Open the Web Browser97
- Using the Launch Pad98
Connecting Bluetooth and USB Devices100
- Enable Bluetooth100
- Using Bluetooth Devices on Your Phone100
- Using Electronic Hookswitch103
Connecting to a Wireless Network105
- Connect to a Wireless Network105
- Disconnect from a Wireless Network105
- Remove a Wireless Network106
Broadsoft Features107
- Broadsoft Directories107
- Managing Broadsoft UC-One Favorites and Contacts109
- Broadsoft UC-One Simultaneous Ring112
- Broadsoft Executive-Assistant113
- Access the Call Actions for Broadworks Dynamic Busy Lamp Field (BLF)117
Ribbon Communications Features118
- Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance118
- Managing the Ribbon Communications Address Books120
  - Using the Global Address Book121
  - Using the Personal Address Book122
Accessibility Features124
- Users Who Are Deaf or Hard of Hearing124
- Users with Limited Mobility125
- Users Who Are Blind, Have Low Vision, or Have Limited Vision125
Maintaining Your Phone126
- Investigate Warnings126
- Remove Warnings126
- Reboot Your Phone127
- Update the Phone's Configuration127
- Test the Hardware127
- Clean the Touchscreen127
- View Software Details128
- Updating the Phone Software128
- CSTA Lines129
Troubleshooting130
- Speakerphone130
- USB Port130
- Check the Status of the Calendar131
- Ribbon Communications Address Book131
  - View the Status of the Personal Address Book131
- Polycom Desktop Connector131
- Troubleshoot Audio and Echo Issues132
- Bluetooth Headset Issues132
- Recording Issues and Solutions133
- Reset the Phone to Factory Defaults133

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