Poly CCX Series User Manual

Issue Corrective Action
My headset doesn't pair automatically. If your headset is an older model, you may need to
enter a password before the headset can pair with your
phone. Refer to your headset documentation for more
information.
Recording Issues and Solutions
If you encounter any issues recording calls, see the following table for possible solutions to common
problems.
Common Recording Issues and Solutions
Issue Corrective Action
The message “USB device is full. Recording canceled”
displays when I pressed Start.
Check that there’s sufficient space on the USB flash
drive.
The recording stops during a call. If the USB flash drive becomes full during recording,
recording stops and the message “USB device is full.
Recording stopped” displays.
Delete previous recordings to make space on the USB
drive.
The message “USB device removed unsafely.
Recording canceled” displays when I remove my USB
flash drive during a call.
Don’t remove the USB flash drive while recording. If
you want to remove the drive during a call, press Stop,
and then remove the drive.
The message “Unsupported USB device attached”
displays.
Refer to Feature Profile 37477: Using Headsets with
Polycom Phones on Polycom Support for a list of USB
devices supported on Poly phones.
Reset the Phone to Factory Defaults
Access the phone reset option without having to enter an administrator password.
After the administrator configures this feature on the phone, you can reset the phone to factory default
settings.
Procedure
» Go to Settings > Basic > Reset to Factory.
Troubleshooting
132

Poly CCX Series Specifications

General

Brand	Poly
Model	CCX Series
Category	Telephone
Language	English