What to do if I want to change the phone that is connected to the Poly Desktop Connector?
Disable the Poly Desktop Connector, which is already connected to your computer and is in active state on your Poly Telephone. Setup and enable the phone you want to connect to Poly Desktop Connector.
What to do if the computer and phone cannot establish a connection on Poly CCX 500 Telephone?
Verify the Poly Desktop Connector settings on your Poly Telephone. You may need to reboot your phone or press the Reconnect soft key.
Why is there audio or echo issues during a call when using headset on my Poly CCX 500 Telephone?
If you are experiencing audio or echo issues while using a headset with your Poly Telephone, go to Settings ? Basic ? Preferences. Select Headset ? Echo Cancellation and select Enabled.
What to do if the message 'USB device is full. Recording canceled' displays on Poly CCX 500?
If you see the message 'USB device is full. Recording canceled' on your Poly Telephone, check that there’s sufficient space on the USB flash.
What to do if the Bluetooth settings do not display on my Poly CCX 500 Telephone?
Check with your system administrator to see if the Bluetooth feature is enabled on your Poly Telephone. Make sure the Bluetooth Radio setting is on.
What to do if the message 'USB device removed unsafely. Recording canceled' displays on Poly Telephone?
If you see the message 'USB device removed unsafely. Recording canceled' on your Poly Telephone, don’t remove the USB flash drive while recording. If you want to remove the drive during a call, press Stop, and then remove the drive.
Guides on how to place calls to local, international numbers, and contacts from various lists.
Provides instructions on how to record an active audio call, including important notes and procedures.
Guides on initiating video calls or adding video to an audio call, depending on system setup.
Explains how to search for, add, view, update, and delete contacts in the phone's directory.
Covers sending and receiving one-way audio announcements to subscribed paging groups.
Explains how to use the Push to Talk feature for walkie-talkie style communication over channels.
Details how to view and join meetings scheduled in Microsoft Outlook from your phone.
Covers accessing local or web applications, directories, and information feeds via the Launch Pad.
Details how to enable Bluetooth connectivity on the phone through the local interface.
Guides on pairing, connecting, and using Bluetooth headsets for handling calls.
Step-by-step instructions on how to connect the phone to a Wi-Fi network.
Details how to set up a list of numbers that ring simultaneously for incoming calls.
Covers features for assistants to monitor and manage calls on an executive's line.
Explains how to reset the phone to its original factory settings, useful for resolving persistent issues.
General| Category | Telephone |
|---|---|
| Manufacturer | Poly |
| Model | CCX 500 |
| Display | 5-inch color LCD |
| Touchscreen | Yes |
| Speakerphone | Yes |
| Resolution | 1280 x 720 |
| Audio Features | HD Voice, Acoustic Fence |
| Connectivity | Bluetooth |
| Operating System | Android |
| Headset Connection | Bluetooth, USB |
| Power | PoE (Power over Ethernet) |
| Supported Platforms | Microsoft Teams, Zoom |
| Compatibility | Compatible with leading UC platforms |
| Weight | 0.9 kg |
| USB Ports | 1 x USB-C |
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