To Next PageTo Next PageWhat to do if I want to change the phone that is connected to the Poly Desktop Connector?
Disable the Poly Desktop Connector, which is already connected to your computer and is in active state on your Poly Telephone. Setup and enable the phone you want to connect to Poly Desktop Connector.
What to do if the computer and phone cannot establish a connection on Poly Telephone?
Verify the Poly Desktop Connector settings on your Poly Telephone. You may need to reboot your phone or press the Reconnect soft key.
Why is there audio or echo issues during a call when using headset on my Poly Telephone?
If you are experiencing audio or echo issues while using a headset with your Poly Telephone, go to Settings ? Basic ? Preferences. Select Headset ? Echo Cancellation and select Enabled.
What to do if the message 'USB device is full. Recording canceled' displays on Poly CCX 600 Telephone?
If you see the message 'USB device is full. Recording canceled' on your Poly Telephone, check that there’s sufficient space on the USB flash.
What to do if the Bluetooth settings do not display on my Poly CCX 600 Telephone?
Check with your system administrator to see if the Bluetooth feature is enabled on your Poly Telephone. Make sure the Bluetooth Radio setting is on.
What to do if the message 'USB device removed unsafely. Recording canceled' displays on Poly CCX 600?
If you see the message 'USB device removed unsafely. Recording canceled' on your Poly Telephone, don’t remove the USB flash drive while recording. If you want to remove the drive during a call, press Stop, and then remove the drive.
General| Connectivity | Ethernet, Wi-Fi, Bluetooth |
|---|---|
| Wi-Fi | 802.11a/b/g/n/ac |
| Bluetooth | Bluetooth 5.0 |
| Operating System | Android 9 |
| SIP Protocol Support | Yes |
| Resolution | 1024 x 600 |
| Ethernet Ports | 2 x Gigabit Ethernet ports |
| USB Ports | 1 x USB Type C |
| Headset Connectivity | RJ9, USB, Bluetooth |
| PoE Support | Yes, IEEE 802.3af |
| Audio Features | Acoustic Fence |
Defines the target audience, guide purpose, and lists relevant Poly/partner resources for more information.
Details hardware features of CCX 400, 500, 600, and 700 phones, including indicators and ports.
Explains screen navigation (Home, Lines, Meetings) and accessing calls/settings.
Covers onscreen keyboard, PinYin input, dialpad, and onscreen keyboard for Chinese characters.
Details logging in, logging out, changing passwords, host phone logins, and BroadSoft UC-One credentials.
Explains how to lock, unlock, and manage phone behavior when locked.
Covers using handset, headset, speakerphone, placing, answering, holding, and ending calls.
Details intercom, multiple calls, transfers, muting, precedence, and BroadSoft call parking/remote management.
Describes ignoring, rejecting, Do Not Disturb (DND), and rejecting anonymous calls.
Covers guidelines, starting, pausing, resuming, stopping, and recording conference calls.
Details browsing, playing, renaming, and deleting recorded audio calls.
Provides tips for video calls and covers placing, starting, and stopping video during calls.
Details settings for call rate, video transmission, clarity, quality, display modes, and PIP options.
Explains using USB cameras, privacy shutters, and interpreting camera status indicators and messages.
Covers initiating, merging, ending, holding, resuming, and splitting conference calls.
Explains shared line functionality, limitations, and how calls are handled and displayed on shared lines.
Details how to hold a call privately on a shared line and its implications for other users.
Covers viewing, sorting, editing, deleting, and saving entries in the recent calls list.
Explains managing favorites, adding contacts to buddy lists, and viewing presence status.
Details searching, adding, updating, and deleting contacts in the personal and corporate directories.
Covers accessing voicemail messages and sending/receiving instant messages on the phone.
Details broadcasting messages via group paging and Push to Talk (PTT), including settings and receiving broadcasts.
Covers setting system language, disabling call waiting, and configuring time/date display.
Details adjusting backlight intensity, timeout, changing backgrounds, and enabling screen savers.
Explains power saving modes, office hours, idle timeouts, and customizing ringtones and audio settings.
Covers updating buddy status, security classification, and clearing/restricting call logs and contacts.
Covers accessing Microsoft Exchange calendar, logging in, and joining meetings from the phone.
Explains navigating web browsers, idle browsers, and using the Launch Pad for applications.
Covers enabling Bluetooth, pairing/connecting headsets and smartphones, and managing connected devices.
Explains using EHS headsets, setting base unit options, enabling EHS, and managing headset modes.
Covers connecting to, disconnecting from, and removing saved wireless networks.
Covers accessing, searching, and managing BroadSoft enterprise, personal, and UC-One directories and contacts.
Explains setting up simultaneous ring groups and managing calls as an executive or assistant.
Details accessing and configuring call actions for BroadWorks Dynamic Busy Lamp Field (BLF).
Explains placing, answering, barging in, and managing privacy for MADN calls on shared lines.
Covers using the Global Address Book (GAB) and Personal Address Book (PAB) for searching and managing contacts.
Lists accessibility features for deaf or hard of hearing users, including visual indicators and adjustable volume.
Details features for users with limited mobility and vision impairments, such as auto-answering and touchscreen use.
Covers investigating and removing warnings, rebooting, testing hardware, and cleaning the touchscreen.
Details viewing software details, updating phone software, postponing updates, and information on CSTA lines.
Addresses speakerphone, USB port, calendar status, address book, and Polycom Desktop Connector problems.
Solves audio/echo issues, Bluetooth headset problems, recording errors, and phone reset procedures.
