Poly SYNC 20 Series User Manual

Contents
First-time setup 3
Controls and status lights 4
LEDs 5
Be safe 5
USB Bluetooth adapter 5
Setup 7
Mobile setup 7
Corded setup 7
USB adapter setup (adapter models only) 7
Pair USB adapter again 8
Charge 10
Check battery status 10
Charge 10
Charge your mobile phone 10
Load software 11
Update your Poly device 11
Daily Use 12
Power 12
Answer or end a call 12
Launch Microsoft Teams (Teams model only) 12
Mute/Unmute 12
Volume 12
Voice assistant (smartphone feature) 12
Customize your speakerphone 12
More Features 13
Attach lanyard 13
Troubleshoot 14
What's in the box 15
Support 16
2

Poly SYNC 20 Series Specifications

General

Device Type	Speakerphone
Battery Life	Up to 20 hours
Charging	USB-C
Connectivity	Bluetooth, USB
Microphone	Three-microphone steerable array
Dimensions	34 mm x 95 mm x 182 mm
Bluetooth Range	Up to 30 m (98 ft)
Compatibility	Windows, Mac OS
Speaker	High-performance music speaker