Keep your firmware up-to-date to improve performance and add new features to your
headset.
Update your firmware using your computer or mobile device with Plantronics Hub for
Windows/Mac or Plantronics Hub for iOS/Android, respectively. Download Plantronics
Hub at poly.com/software. Choose:
• Plantronics Hub for Windows/Mac: With your headset connected your computer, check
Updates for available firmware update
• Plantronics Hub for iOS/Android: With your headset paired to your smartphone, check
Settings for available firmware update
While updating firmware:
• Remove your headset from your ear. Do not use your headset or device until the update is
complete.
• Disconnect your headset from other devices such as phones, tablets and computers
• Do not start a second update from a second device
• Do not stream media on your smartphone
• Do not answer or place a call
NOTE Smartphone: If you receive a lot of calls, emails or texts, try turning on the Do Not
Disturb feature in your smartphone's settings while you update.
If you have several failed attempts at an over-the-air firmware update, or if your headset
becomes unresponsive, take the following steps:
1
Download and install Plantronics Hub for Windows/Mac at poly.com/software
2
Connect your headset to your computer using a USB cable
3
Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter
your Product ID (PID) to complete the recovery
Find your Product ID (PID). Choose:
• Plantronics Hub app's headset recovery instructions
• Plantronics Hub app's home screen
Update firmware
Headset recovery
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