Polycom 550 - Contact Directory Management; Add Contact Manually; Add Contact from Call Logs; Phone Restart and Call Log Management

Polycom 550 & 650
Quick Reference Guide
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Polycom 550_650 QRC – 050115rev1
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Call Forwarding
Using Call Logs
You can Forward your phone calls to another extension or a phone
outside of the company.
To Enable Forwarding:
1. Lift handset and dial *72
2. Enter the extension or the external number where you would like your
calls to ring to, followed by the # key
To Disable Forwarding:
1. Lift the handset and dial *73.
Your phone retains a list of call logs that you can access by pressing the
Callers soft key. You can also go straight to the call logs by using the
arrow (navigation) keys:
• Down Arrow shows Missed Calls.
• Left Arrow shows Received Calls.
• Right Arrow shows Placed Calls.
All call logs retain records for 60 days.
You can also access more detailed call logs from your Outlook toolbar and
via your Hosted VoIP web portal, reference at the bottom of this page.
Speed Dial 100
Do Not Disturb (DND)
Speed Dial 100 allows you to program up to 100 contacts using 2-digit
codes 00 through 99.
• At a dial tone, enter *75 followed by the 2-Digit Speed Dial Code
you’d like program, followed by the 10-digit phone number.
• To use a Speed Dial code, while the phone is on-hook (no dial tone),
enter # + 2-Digit Speed Dial Code, then press the Dial softkey or lift
up the handset. Example: Do not establish dial tone, dial #+00 press
Dial or lift handset, or whichever 2-digit code you want to dial.
Do Not Disturb (DND) will send all of your callers directly to voicemail.
To Activate DND:
• Press the Do Not Disturb hard key.
• An “X” will flash next to your extension to confirm activation of DND.
To Deactivate DND:
• Press the Do Not Disturb hard key again.
• A phone icon will display next to your extension to confirm
deactivation of DND.
Voicemail
Retrieving Voicemails
Voicemail Shortcuts
Three W ays to Access
• From Your Office Phone:
Press the Messages key, then press the Connect soft key.
W hen prompted, enter your Voicemail Passcode, followed by #.
• From Outside the Office*:
Dial your Voicemail Retrieval number.
W hen prompted, enter your 10-digit phone number followed by #.
Reenter your 10-Digit Phone Number, followed by #.
Play Message Menu
11 .. Check Unheard Messages
1 .... Listen to Messages
2 .... Send Messages
4 .... Mailbox Options
While a Message is Playing
1 .... Repeat Message
2 .... Pause/Resume
3 .... Skip to End
4 .... Slow Down
5 .... Message Details
6 .... Speed Up
• By Calling Your Direct Dial Number:
During your greeting, press 7.
Enter your Voicemail Passcode, followed by #.
Note: *You can save a contact in your cell phone to automatically log
you in by adding a contact with the Voicemail Retrieval phone number
<pause> [10-digit number] # <pause> [password] #.
* ..... Disconnect
0 .... More Options
7 .... Delete Message
9 .... Save Message
* .... Return to Previous Menu
# .... Skip Message
88 .. Call Sender
Web Portal
Login Information
New Web Portal Password
Web Address: http://centurylink.com/voip (make this link a favorite)
Username: Indicated on W elcome Email from your administrator
Password: Indicated on W elcome Email from your administrator
Please record your password here:
Notes