Polycom VVX 500 series User Manual

Polycom VVX 500 series Specifications

General

Connectivity	Ethernet (10/100/1000 Mbps)
Lines	12
Power	PoE (802.3af)
Network Protocols	SIP
Security	TLS, SRTP
USB Ports	USB 2.0 port
Headset Ports	RJ9
Audio Codecs	G.711, G.722, G.729, iLBC
Weight	1 kg

Summary

Making Calls

How do I make a call using the handset?

How do I make a call using the speakerphone?

Answering Calls

How do I answer a call using the speakerphone?

If I am on a call, how do I answer a second call?

Holding Calls

How do I place a caller on hold?

How do I take a caller off hold?

Transferring Calls

How do I transfer a call if I want to talk to the recipient before I send the caller through (Consultative transfer)?

Guides on performing a consultative transfer, allowing a conversation before connecting callers.

How do I cancel the transfer if the recipient doesn't want to or can't take a call?

How do I transfer a call if I don't need to talk to the recipient before I send the caller through (Blind transfer)?

Details the process for executing a blind transfer, sending the call directly.

How do I transfer a caller directly to someone's voicemail?

Explains how to route a call directly to a recipient's voicemail box.

Voicemail

How do I set up my voicemail?

Step-by-step guide for initial voicemail setup and configuration on the phone.

How do I check my voicemail from my phone?

Instructions for accessing and listening to voicemail messages directly from the phone.

Recent Calls List

Conference Calls

How do I make a 3-party Conference Call?

Detailed steps to initiate and conduct a three-way conference call.

If I'm already on two calls, how do I join them into a conference call?

Call Park

How do I park a call?

How do I pick up a parked call?

Recording Calls

How do I record a call?

Step-by-step instructions for initiating call recording, including USB drive usage.

Paging

How do I make a zone page that is broadcast through the phone speakers?

Forwarding Calls from Your Phone

How do I forward calls immediately to another phone?

Steps to set up immediate call forwarding to a specified number.

How do I turn off immediate call forwarding?

How do I forward calls to another phone if I don't answer my phone?

Steps to configure call forwarding for unanswered calls.

How do I off forwarding calls if no answer?