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Polycom VVX 401 User Manual

Polycom VVX 401
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USER GUIDE 5.9.0 | December 2018 | 3725-49077-006A
Polycom
®
VVX
®
Business Media
Phones with Skype for Business

Table of Contents

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Polycom VVX 401 Specifications

General IconGeneral
Resolution320 x 240 pixels
Line Keys6
Lines6
Power over Ethernet (PoE)Yes
PoE ClassClass 2
ProtocolsSIP
HD VoiceYes
Bluetooth SupportNo
Wi-Fi SupportNo
DisplayColor LCD
Ethernet Ports2 x 10/100 Mbps
Headset PortRJ9
Audio CodecsG.711, G.722, iLBC
SpeakerphoneFull-duplex

Summary

User Guide

Polycom VVX Business Media Phones with Skype for Business

User guide for Polycom VVX Business Media Phones with Skype for Business.

Logging in to and Locking Your Phone

Signing in to Skype for Business on VVX business media phones

Methods for signing into Skype for Business using User ID, PC, PIN, or Web Sign In.

Sign In Using Your Skype for Business User Credentials

Step-by-step guide to signing in with user credentials.

Sign in to Skype for Business on Your Computer Using BToE

Signing in via PC using Better Together over Ethernet (BToE).

Sign In Using Your Skype for Business PIN Authentication

Signing in using PIN Authentication credentials.

Sign in to Skype for Business Using Web Sign In

Signing in using the Web Sign In method.

Signing into a VVX Phone as a Guest User

How to sign in as a guest user using Skype for Business credentials or PIN.

Sign In as a Guest User Using User Credentials

Signing in as a guest using user credentials.

Sign In as a Guest User Using PIN Authentication

Signing in as a guest using PIN authentication.

Sign In as a Guest Using Web Sign In

Signing in as a guest using Web Sign In.

Sign Into Skype for Business as a Guest Using BTOE on Your Computer

Signing in as a guest using Skype for Business client via BToE.

Locking Your Phone

Information on locking the phone to prevent unauthorized access.

Set a Lock Code

How to create and set a numerical lock code for the phone.

Lock Your Phone

Procedure to lock the phone anytime or after a set idle period.

Unlock the Phone

How to unlock the phone using the set lock code.

Change Your Lock Code

Steps to change the existing lock code.

Reset Your Lock Code

How to reset the lock code if forgotten.

Audio Calls

Placing and Answering Audio Calls

Guide to placing and answering audio calls on VVX phones.

Placing Audio Calls

Methods for placing audio calls, including from dialer, recent calls, and directories.

Place a Call from the Dialer

How to place a call by entering a phone number via the dialer.

Place an International Call

Steps to place international calls using the star key and country code.

Place a Call from Recent Calls

How to place calls from the list of recent calls.

Calling Favorites

How to call contacts from the Favorites list or Home/Lines screen.

Call Favorites from the Favorites List

Procedure to call favorites from the Favorites list.

Call Favorites from the Home or Lines Screen

How to quickly call favorites from the Home or Lines screen.

Calling Contacts from the Directory

How to search and call contacts from various directories.

Call a Contact from a Directory

Steps to place a call directly from a directory.

Call a Contact from the Directory Search Screen

How to search and call contacts from the directory search screen.

Call a Member of a Distribution List

How to call a member of a distribution list.

Place a Call from a Locked Phone

How to place calls when the phone is locked.

Placing Intercom Calls

How to place intercom calls for quick messages.

Place an Intercom Call

Procedure to place an intercom call.

Place an Intercom Call During a Call

How to place an intercom call during an active call.

Place a Call from an Expansion Module

How to place calls using line keys on expansion modules.

Redial a Number

How to recall the last contact called using Redial.

Answering Audio Calls

Methods for answering incoming audio calls.

Answer an Incoming Call

Procedure for answering an incoming call.

Answer a Call from the Calls Screen

How to answer a call from the Calls screen.

Answer a Call When in a Call

How to answer an incoming call while already in a call.

Answer Calls Automatically

Using the Auto Answer feature for incoming calls.

Answer a Skype for Business Call on a Locked Phone

How to answer calls without unlocking the phone.

Answer an Intercom Call

How to answer an intercom call.

Answer a Call from an Expansion Module

How to answer calls using expansion module line keys.

Switch Among the Handset, Headset, and Speakerphone

How to switch audio output between handset, headset, and speakerphone.

Mute and Unmute Audio

How to mute and unmute the microphone during calls.

Holding and Resuming Calls

Procedures for placing calls on hold and resuming them.

Hold a Call

How to place an active audio call on hold.

Resume a Call

How to view and resume held calls.

Resume a Call on an Expansion Module

How to resume calls held on expansion modules.

End an Active Audio Call

How to end an active audio call.

End a Held Call

How to end a held call after resuming it.

Transferring Calls

Methods for transferring active or held calls to another person.

Choose a Default Transfer Type

How to select a default transfer type for all calls.

Transfer a Call

Steps to transfer a call using different transfer types.

Cancel a Transfer

How to cancel a call transfer before it is complete.

Parking and Retrieving Calls on the Skype for Business Server

Using Call Park feature to park and retrieve calls on the Skype for Business Server.

Park Skype for Business Calls

How to park up to eight active or held calls on your line.

Retrieving Parked Skype for Business Calls

How to retrieve parked calls from another phone or the same phone.

Managing Calls

How to view and manage calls on the Lines screen.

Display Calls from the Lines Screen

How to display calls for each line from the Lines screen.

Display Calls from the Calls Screen

How to view multiple calls on your line from the Calls screen.

Manage a Call from the Calls Screen

How to manage calls by holding, resuming, or transferring.

Ignoring or Rejecting Incoming Calls

How to ignore or reject incoming calls.

Ignore or Silence an Incoming Call

How to ignore or silence a call to stop the phone from ringing.

Reject Incoming Calls

How to reject a call and send it directly to voicemail.

Reject Calls from a Contact

How to send incoming calls from a specific contact directly to voicemail.

Rejecting Calls with Do Not Disturb

Using Do Not Disturb (DND) to automatically reject calls.

Enable Do Not Disturb

How to enable DND to prevent phone ringing and send calls to voicemail.

Reject Calls with Do Not Disturb on Multiple Lines

How DND applies to multiple lines and per-line configuration.

Reject Calls with Do Not Disturb on One Line

How to enable DND for a particular line.

Redirecting Incoming Calls

How to redirect calls by forwarding or diverting them.

Forwarding Incoming Skype for Business Calls

Options for forwarding calls when registered with Skype for Business Server.

Forward Skype for Business Calls to a Contact

How to forward all calls to a Skype for Business contact.

Forward Skype for Business Calls to Voicemail

How to forward calls directly to voicemail.

Simultaneously Ring a Group of Contacts

How to simultaneously ring a group of Skype for Business contacts.

Forward Calls to Delegates

How to forward incoming calls directly to delegates.

Simultaneously Ring Delegates

How to enable delegates' phones to ring simultaneously.

Divert Calls to a Contact

How to divert calls from a specific contact to another contact.

Video Calls on VVX Business Media Phones

Tips for Video Calls

Tips for optimizing video call quality and experience.

Using a USB Camera with VVX Phones

How to use a USB camera with VVX 500/501 and 600/601 phones.

Use the Privacy Shutter on the Camera to Stop Sending Video

How to use the camera's privacy shutter.

USB Camera Status Indicators and Messages

Explanation of camera LED indicators and status messages.

Video Call Settings

How to update video settings for call display.

Set the Call Rate for Video Calls

How to set the maximum call rate for video calls.

Stop Video for All Calls

How to stop transmitting video automatically at the start of calls.

Change Video Clarity

How to adjust video clarity settings like brightness, contrast, and sharpness.

Changing the Video Call and Picture-In-Picture (PIP) Displays

How to customize video call display and PIP settings.

Change How PIP Video Displays

How to update the display of the Picture-in-Picture (PIP) window.

Change How Far-End Video Displays

How to adjust settings for appearance of received far-end video.

Display All Video Calls in Full Screen Mode

How to enable displaying all incoming videos on the full screen.

Place a Video Call

How to place a video call.

Start Video During an Audio Call

How to start sending video during an audio-only call.

Swap Video

How to switch locations of your video and the far-side video.

Display Video Calls in Full Screen

How to display far-side video on the full screen.

Exit Full Screen View

How to exit full screen view and video display.

Stop Sending Video

How to stop transmitting video at any time during a call.

No Video from the Far Side

What happens when the far side stops sending video.

Handling Video and Audio Calls

How to manage video calls within the Calls screen.

Handle Conference Calls with Video

How phone displays video for conference participants.

Managing Video Calls without a USB Camera

How to handle video calls when no USB camera is attached.

Place Audio-Only Calls

How to place audio-only calls.

Conference Calls

Initiating a Skype for Business Conference Call

How to initiate conference calls with Skype for Business contacts.

Initiate a Skype for Business Conference

Steps to initiate a conference call and invite contacts.

Initiating a Group Conference Call

How to initiate conference calls with groups of contacts.

Initiate a Group Conference Call

Steps to initiate a group conference call.

Initiate a Group Conference Call with a Distribution List

How to initiate a conference call with members of a distribution list.

Managing Skype for Business Conference Participants

How presenters can manage conference participants.

Shared Lines

Boss-Admin for Skype for Business

Using Boss-Admin to manage phones and calls on network.

Assign Delegates

How to assign delegates to your line using Skype for Business client.

Managing Calls on the Boss's Line

How bosses and delegates manage calls on the boss's line.

Recording Audio Calls

Record a Call

How to record active audio calls on the phone.

Stop Recording

How to stop recording a call before it ends.

Call Lists, Distribution Lists, and Directories

Contact Directory

How to store, add, view, update, and delete contacts.

Searching the Skype for Business and Outlook Directories

Searching Skype for Business and Outlook directories.

Managing Skype for Business Distribution Lists

How to search and manage Microsoft distribution lists (DLs).

Favorites and Contact Lists

Skype for Business Contacts

Adding and calling Skype for Business contacts.

Accessing, Sending, and Broadcasting Messages

Broadcasting Messages with Group Paging

Using Group Paging to send one-way audio announcements.

Broadcasting Messages with Push to Talk

Using Push to Talk (PTT) to transmit messages like a walkie-talkie.

VVX Business Media Phones Settings

Customizing Line Keys

How to customize line keys on the Lines screen.

Using Bluetooth Devices with VVX 600 Series Phones

Using Bluetooth Headsets with VVX 600 Phones

How to use Bluetooth headsets with VVX 600/601 phones for calls.

Using a Smartphone with VVX 600 Phones

How to pair and connect a smartphone for handling calls.

Connecting Polycom VVX Expansion Modules to Your Phone

Phone Accessories and Computer Applications

Using a Headset with Your Phone

How to connect and use a headset for calls.

Controlling Your Phone with Polycom Desktop Connector

Using Polycom Desktop Connector (PDC) to control phone with computer.

Connecting to Skype for Business on Your Phone using Better Together over Ethernet

Using BToE for Skype for Business communication and call control.

Pairing Your Phone with Your Computer

How to pair your phone with your computer using BToE.

Maintaining VVX Business Media Phones

Restart Your Phone

How to restart the phone for troubleshooting or configuration updates.

Troubleshooting

Reset the Phone to Factory Defaults

How to reset the phone to factory default settings.

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