EasyManua.ls Logo

Polycom VVX 411 User Manual

Polycom VVX 411
180 pages
To Next Page IconTo Next Page
To Next Page IconTo Next Page
Page #1 background imageLoading...
Page #1 background image
USER GUIDE 5.9.0 | December 2018 | 3725-49077-006A
Polycom
®
VVX
®
Business Media
Phones with Skype for Business

Table of Contents

Other manuals for Polycom VVX 411

Question and Answer IconNeed help?

Do you have a question about the Polycom VVX 411 and is the answer not in the manual?

Polycom VVX 411 Specifications

General IconGeneral
Resolution320 x 240 pixels
SIP AccountsUp to 12
Power over Ethernet (PoE)Yes
PoEIEEE 802.3af Class 2
BluetoothNo
WirelessNo
Weight2.0 lbs (0.9 kg)
Display3.5-inch color LCD
Ethernet Ports2 x 10/100/1000
Audio FeaturesAcoustic Clarity Technology
USB Port1 x USB 2.0
Headset SupportRJ-9 and USB
Lines12
ProtocolsSIP
Audio CodecsG.711, G.722, G.729, iLBC, Opus
SpeakerphoneYes, full-duplex

Summary

Getting Started with Polycom VVX Phones

Understanding VVX Phone Hardware

Learn about the physical components and keys of VVX business media phones.

Navigating VVX Phone Interfaces

Understand how to access different screens and use navigation elements on VVX phones.

Interpreting VVX Phone Icons and Indicators

Learn the meaning of various icons and status indicators on VVX business media phones.

Entering Data on VVX Phones

Methods for entering information using the dial pad and onscreen keyboard.

Managing Your Phone Login and Security

Signing into Skype for Business

Methods to sign into your Skype for Business account on VVX phones.

Locking and Unlocking Your Phone

Learn how to secure your phone with a lock code and manage its state.

Setting and Managing Lock Codes

Procedures for creating, changing, resetting, and disabling your phone's lock code.

Making and Receiving Audio Calls

Placing and Answering Calls

Basic procedures for initiating and receiving audio calls on VVX phones.

Holding and Resuming Calls

Manage active and held calls, including placing them on hold and resuming them.

Transferring Calls

Learn how to transfer calls using blind or consultative methods.

Ignoring or Rejecting Calls

Control incoming calls by ignoring, rejecting, or using Do Not Disturb settings.

Using VVX Phones for Video Calls

Connecting and Using a USB Camera

Setup and usage instructions for USB cameras with VVX phones.

Configuring Video Call Settings

Adjust call rate, stop video transmission, and customize video display.

Initiating and Managing Video Calls

Steps to place video calls, start video during audio calls, and swap video feeds.

Managing Conference Calls

Initiating Conference Calls

How to start Skype for Business conference calls, including group calls.

Managing Conference Participants

Control participants by muting, demoting, promoting, or removing them.

Working with Shared Lines

Holding Calls Privately on Shared Lines

Use the Private Hold feature to manage calls on shared lines discreetly.

Boss-Admin Functionality

Manage calls and delegates for a boss's line using Skype for Business features.

Recording and Managing Audio Calls

Guidelines for Recording Calls

Best practices and guidelines to follow when recording audio calls.

Recording Calls and Conferences

Steps to start, pause, resume, and stop recording calls and conferences.

Managing Call Lists and Directories

Working with Contact Directories

Add, view, update, and delete contacts in your personal and corporate directories.

Searching Skype for Business and Outlook

Search and manage contacts and distribution lists from Skype for Business and Outlook.

Managing Distribution Lists

Search, save, view, and delete distribution lists from your phone.

Favorites and Skype for Business Contacts

Managing Favorite Contacts

Add, view, reorder, and delete contacts as favorites for quick access.

Working with Skype for Business Contacts

Add contacts, manage groups, and assign contacts to line keys.

Viewing Contact Presence Information

Understand presence icons and view contact activity on VVX phones.

Messaging and Broadcasting Features

Accessing Voicemail Messages

View, play, and manage voicemail messages for Skype for Business calls.

Instant Messaging

Send, read, reply to, and delete instant messages on your VVX phone.

Broadcasting with Group Paging and Push to Talk

Send one-way audio announcements using Group Paging or Push to Talk (PTT).

Using Phone Applications

Managing Your Calendar

View and join meetings scheduled in Microsoft Outlook via the phone's calendar.

Navigating Web and Idle Browsers

Use the Idle Browser and Web Browser to access web content.

Customizing VVX Phone Settings

Configuring Basic Phone Settings

Adjust language, date/time formats, and backlight settings.

Customizing Line Keys

Personalize line keys by changing columns, transparency, and assignments.

Enabling and Using Screen Savers

Set up screen savers with default photos, idle browser, or personal photos.

Implementing Power-Saving Modes

Configure office hours and idle timeouts to conserve power.

Using Bluetooth Devices with VVX 600 Phones

Connecting Bluetooth Headsets

Enable Bluetooth, pair, and connect Bluetooth headsets for calls.

Connecting Smartphones via Bluetooth

Pair and connect smartphones to VVX phones for call handling.

Managing Bluetooth Connections

Disconnect, remove, or edit Bluetooth device names and discovery settings.

Connecting Polycom VVX Expansion Modules

VVX Color Expansion Module Features

Overview of hardware features for the VVX Color Expansion Modules.

Assigning Contacts to Expansion Modules

Assign contacts and favorites to line keys on expansion modules.

Phone Accessories and Computer Applications

Using Headsets with Your Phone

Connect and use analog, USB, and Bluetooth headsets for calls.

Controlling Phone with Polycom Desktop Connector

Use your computer mouse and keyboard to navigate and interact with your phone.

Better Together over Ethernet (BToE)

Integrate VVX phone with Skype for Business client on your computer.

Accessibility Features for VVX Phones

Features for Hearing-Impaired Users

Phone features designed to assist users with hearing impairments.

Features for Mobility-Impaired Users

Phone features designed to assist users with mobility impairments.

Features for Vision-Impaired Users

Phone features designed to assist users with vision impairments.

Maintaining Your VVX Business Media Phone

Investigating and Removing Phone Warnings

How to check and clear warning messages displayed on the phone.

Restarting and Updating Phone Configuration

Procedures for restarting the phone and updating its configuration.

Updating Skype for Business Phone Software

Steps to view software update information and perform software updates.

Troubleshooting Common Phone Issues

Resolving Audio and Echo Problems

Troubleshoot audio issues, including echo problems with headsets.

Troubleshooting Bluetooth Headset Issues

Common problems and solutions for Bluetooth headset connectivity.

Troubleshooting BToE Pairing and Connection

Solutions for issues during Polycom BToE Connector installation and pairing.

Resetting the Phone to Factory Defaults

Procedure to reset the phone to its original factory default settings.

Related product manuals