








Do you have a question about the Polycom VVX 311 and is the answer not in the manual?
| Line Keys | 6 |
|---|---|
| Power over Ethernet (PoE) | Yes |
| PoE Class | Class 2 |
| Opus Support | No |
| Wall Mountable | Yes |
| USB Port | No |
| Wireless | No |
| Bluetooth | No |
| Display | Backlit grayscale LCD |
| Screen Resolution | 208 x 104 |
| Ethernet Ports | 2 x 10/100 Mbps |
| Network Protocols | SIP |
| Audio Features | Acoustic Clarity Technology |
| Headset Port | RJ-9 |
| Supported Codecs | G.711, G.722, G.729 |
| Weight | 0.9 kg (2.0 lbs) |
Describes the physical components and keys of VVX business media phones.
Explains how to navigate through the phone's interface, screens, and icons.
Describes methods to sign into Skype for Business using phone credentials.
Covers securing the phone with a lock code and the options available when locked.
Covers the fundamental procedures for making and receiving audio calls.
Details various methods for answering incoming audio calls on the phone.
Details how to mute or unmute the microphone during calls for privacy.
Describes how to place calls on hold and then resume them.
Explains the steps to terminate an active audio call.
Outlines the process of transferring active or held calls to another party.
Describes how to park calls on the server and retrieve them later.
Covers various ways to view and manage multiple calls on the phone.
Explains how to ignore or reject incoming calls.
Details how to forward incoming calls to contacts or voicemail.
Details how to place outgoing calls from a phone that is locked.
Details how to answer an incoming call via the Incoming Call screen.
Explains how to answer a call when it appears in the Calls screen.
Describes how to handle an incoming call when already on another call.
Explains how to connect and use a USB camera with VVX phones for video calls.
Details how to adjust various settings related to video call display and quality.
Describes the procedure for initiating a video call.
Explains how to enable video during an ongoing audio-only call.
Covers managing multiple calls involving video and audio components.
Explains how to start a conference call with Skype for Business contacts.
Details initiating a conference call and inviting contacts.
Explains how to add contacts to an ongoing call to start a conference.
Details how to start a conference call with a group of contacts.
Explains how to start a conference call with members of a distribution list.
Describes how to invite additional contacts to an ongoing conference call.
Covers presenter actions for managing participants in a conference.
Details how presenters can mute/unmute individual or all participants.
Explains how presenters can mute and unmute all participants simultaneously.
Guides presenters on muting and unmuting individual participants.
Explains how presenters can change participant roles (attendee/presenter).
Details how presenters can control access to a conference call.
Explains how to manage access for new participants when a conference is locked.
Describes how to hold a call privately without notifying other shared line users.
Explains how to share a single line with other contacts for Skype for Business.
Introduces the feature for managing phones and calls on behalf of a boss.
Guides on how to assign delegates to manage calls on a boss's line.
Covers how bosses and delegates can monitor and manage calls on shared lines.
Explains how delegates can answer or reject calls on the boss's line.
Details how delegates can resume calls that are on hold on the boss's line.
Explains how delegates can transfer calls to the boss or their voicemail.
Outlines the process of transferring a call to the boss's phone using Safe Transfer.
Guides delegates on how to make calls using the boss's lines.
Explains how to add delegates directly from the phone interface.
Guides on how to remove delegates from the phone interface.
Provides essential guidelines to follow before and during call recording.
Explains the procedure for initiating the recording of an active audio call.
Details how to perform call actions like hold or transfer during a recording.
Describes how to temporarily halt an ongoing call recording.
Explains how to continue a call recording after it has been paused.
Details how to end an active call recording before the call concludes.
Explains how to record conference calls with specific exceptions.
Explains how to play back recorded calls from a USB drive.
Covers the list of missed, received, and placed calls on the phone.
Covers storing, adding, viewing, and deleting contacts in the phone's directory.
Explains how to search for contacts within the phone's directory.
Guides on how to add new contacts with their information to the directory.
Details how to modify existing contact information in the directory.
Explains how to remove contacts from the phone's directory.
Explains how to search for contacts within the corporate directory.
Guides on adding contacts from the corporate directory to the personal contact directory.
Explains how to search for contacts in Skype for Business and Outlook.
Details how to search for contacts within the Skype for Business directory.
Explains how to save contacts from Skype for Business to the contact list.
Guides on adding contacts to the favorites list and assigning an index.
Guides on adding contacts to the Skype for Business contact list.
Guides on assigning contacts to line keys for quick dialing.
Explains how to view and access voicemail messages on the phone.
Details how to compose and send instant messages.
Introduces the Push to Talk (PTT) feature for walkie-talkie like communication.
Details how to select a channel and send a PTT broadcast.
Explains how to view and join meetings scheduled in Outlook.
Details how to launch and use the phone's web browser.
Explains the requirement for a password to access basic phone settings.
Covers customizing line keys for display and contact assignment.
Guides on updating presence status and information for Skype for Business.
Explains how to use Bluetooth headsets with VVX 600 series phones.
Guides on enabling Bluetooth and pairing a headset.
Explains how to pair and connect a smartphone to VVX 600 series phones.
Guides on enabling Bluetooth and pairing a smartphone.
Guides on connecting the first VVX expansion module to the phone.
Explains assigning Skype for Business contacts to expansion module line keys.
Covers connecting and using headsets with VVX phones.
Guides on enabling headset usage for all incoming and outgoing calls.
Introduces using the PDC to control the phone from a computer.
Guides on downloading, installing, and enabling the PDC.
Details connecting the phone and computer directly via Ethernet for PDC.
Explains using the indirect method to enable PDC via IP address.
Guides on downloading and installing the BToE Connector application.
Details the process of downloading and installing the BToE Connector.
Covers pairing the VVX phone with a computer for BToE functionality.
Details the automatic pairing process for phones and computers.
Guides on manually pairing the phone and computer using a code.
Guides on setting the VVX phone as the primary audio device in Skype for Business.
Explains using the phone for computer audio playback and microphone input.
Details how BToE can lock/unlock the phone based on computer status.
Explains managing calls via BToE on phone and computer.
Details the process of restarting the phone for troubleshooting or configuration.
Explains how to update the phone's software with the latest UC version.
Guides on updating the phone software when an update is available.
Covers troubleshooting issues related to BToE installation and pairing.
Guides on resolving issues during BToE Connector installation.
Guides on resolving issues when pairing the VVX phone with a computer.
Guides on resetting the phone to its factory default settings.











