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Polycom VVX 311 - User Manual

Polycom VVX 311
180 pages
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USER GUIDE 5.9.0 | December 2018 | 3725-49077-006A
Polycom
®
VVX
®
Business Media
Phones with Skype for Business

Table of Contents

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Polycom VVX 311 Specifications

General IconGeneral
Line Keys6
Power over Ethernet (PoE)Yes
PoE ClassClass 2
Opus SupportNo
Wall MountableYes
USB PortNo
WirelessNo
BluetoothNo
DisplayBacklit grayscale LCD
Screen Resolution208 x 104
Ethernet Ports2 x 10/100 Mbps
Network ProtocolsSIP
Audio FeaturesAcoustic Clarity Technology
Headset PortRJ-9
Supported CodecsG.711, G.722, G.729
Weight0.9 kg (2.0 lbs)

Summary

Getting Started with VVX Business Media Phones

Overview of Phone Hardware and Keys

Describes the physical components and keys of VVX business media phones.

Navigating VVX Business Media Phones

Explains how to navigate through the phone's interface, screens, and icons.

Logging in to and Locking Your Phone

Signing in to Skype for Business on VVX business media phones

Describes methods to sign into Skype for Business using phone credentials.

Locking Your Phone

Covers securing the phone with a lock code and the options available when locked.

Audio Calls

Placing and Answering Audio Calls

Covers the fundamental procedures for making and receiving audio calls.

Answering Audio Calls

Details various methods for answering incoming audio calls on the phone.

Mute and Unmute Audio

Details how to mute or unmute the microphone during calls for privacy.

Holding and Resuming Calls

Describes how to place calls on hold and then resume them.

End an Active Audio Call

Explains the steps to terminate an active audio call.

Transferring Calls

Outlines the process of transferring active or held calls to another party.

Parking and Retrieving Calls on the Skype for Business Server

Describes how to park calls on the server and retrieve them later.

Managing Calls

Covers various ways to view and manage multiple calls on the phone.

Ignoring or Rejecting Incoming Calls

Explains how to ignore or reject incoming calls.

Redirecting Incoming Calls

Details how to forward incoming calls to contacts or voicemail.

Place a Call from a Locked Phone

Details how to place outgoing calls from a phone that is locked.

Answer an Incoming Call

Details how to answer an incoming call via the Incoming Call screen.

Answer a Call from the Calls Screen

Explains how to answer a call when it appears in the Calls screen.

Answer a Call When in a Call

Describes how to handle an incoming call when already on another call.

Video Calls on VVX Business Media Phones

Using a USB Camera with VVX Phones

Explains how to connect and use a USB camera with VVX phones for video calls.

Video Call Settings

Details how to adjust various settings related to video call display and quality.

Place a Video Call

Describes the procedure for initiating a video call.

Start Video During an Audio Call

Explains how to enable video during an ongoing audio-only call.

Handling Video and Audio Calls

Covers managing multiple calls involving video and audio components.

Conference Calls

Initiating a Skype for Business Conference Call

Explains how to start a conference call with Skype for Business contacts.

Initiate a Skype for Business Conference

Details initiating a conference call and inviting contacts.

Initiate a Conference Call during a Skype for Business Call

Explains how to add contacts to an ongoing call to start a conference.

Initiating a Group Conference Call

Details how to start a conference call with a group of contacts.

Initiate a Group Conference Call with a Distribution List

Explains how to start a conference call with members of a distribution list.

Add Contacts to a Skype for Business Conference Call

Describes how to invite additional contacts to an ongoing conference call.

Managing Skype for Business Conference Participants

Covers presenter actions for managing participants in a conference.

Muting Conference Participants

Details how presenters can mute/unmute individual or all participants.

Mute and Unmute All Conference Participants

Explains how presenters can mute and unmute all participants simultaneously.

Mute and Unmute Individual Conference Participants

Guides presenters on muting and unmuting individual participants.

Demote or Promote Conference Participants

Explains how presenters can change participant roles (attendee/presenter).

Lock and Unlock a Conference Call

Details how presenters can control access to a conference call.

Admit or Deny Participants to a Locked Conference Call

Explains how to manage access for new participants when a conference is locked.

Shared Lines

Hold a Call Privately on a Shared Line

Describes how to hold a call privately without notifying other shared line users.

Shared Line Appearance for Skype for Business

Explains how to share a single line with other contacts for Skype for Business.

Boss-Admin for Skype for Business

Introduces the feature for managing phones and calls on behalf of a boss.

Assign Delegates

Guides on how to assign delegates to manage calls on a boss's line.

Managing Calls on the Bosss Line

Covers how bosses and delegates can monitor and manage calls on shared lines.

Respond to Incoming Boss Calls

Explains how delegates can answer or reject calls on the boss's line.

Resume Held Boss Calls

Details how delegates can resume calls that are on hold on the boss's line.

Transferring Boss Calls

Explains how delegates can transfer calls to the boss or their voicemail.

Transfer a Boss Call

Outlines the process of transferring a call to the boss's phone using Safe Transfer.

Place a Call on Behalf of a Boss

Guides delegates on how to make calls using the boss's lines.

Add Delegates from Phone User Interface

Explains how to add delegates directly from the phone interface.

Delete Delegates from Phone User Interface

Guides on how to remove delegates from the phone interface.

Recording Audio Calls

Guidelines when Recording Calls

Provides essential guidelines to follow before and during call recording.

Record a Call

Explains the procedure for initiating the recording of an active audio call.

Manage a Call while Recording

Details how to perform call actions like hold or transfer during a recording.

Pause a Recording

Describes how to temporarily halt an ongoing call recording.

Resume a Recording

Explains how to continue a call recording after it has been paused.

Stop Recording

Details how to end an active call recording before the call concludes.

Record a Conference Call

Explains how to record conference calls with specific exceptions.

Play a Recorded Call

Explains how to play back recorded calls from a USB drive.

Call Lists, Distribution Lists, and Directories

Recent Calls

Covers the list of missed, received, and placed calls on the phone.

Contact Directory

Covers storing, adding, viewing, and deleting contacts in the phone's directory.

Search for a Contact in the Contact Directory

Explains how to search for contacts within the phone's directory.

Add a Contact to the Contact Directory

Guides on how to add new contacts with their information to the directory.

Update a Contacts Information

Details how to modify existing contact information in the directory.

Delete a Contact from the Contact Directory

Explains how to remove contacts from the phone's directory.

Searching the Corporate Directory

Explains how to search for contacts within the corporate directory.

Add Corporate Directory Contacts to the Contact Directory

Guides on adding contacts from the corporate directory to the personal contact directory.

Searching the Skype for Business and Outlook Directories

Explains how to search for contacts in Skype for Business and Outlook.

Search the Skype for Business Directory

Details how to search for contacts within the Skype for Business directory.

Saving Contacts from the Skype for Business Directory

Explains how to save contacts from Skype for Business to the contact list.

Favorites and Contact Lists

Add Favorites

Guides on adding contacts to the favorites list and assigning an index.

Add a Contact to Your Microsoft Skype for Business Contact List

Guides on adding contacts to the Skype for Business contact list.

Assign Skype for Business Contacts to Line Keys

Guides on assigning contacts to line keys for quick dialing.

Accessing, Sending, and Broadcasting Messages

Access Skype for Business Voicemail Messages

Explains how to view and access voicemail messages on the phone.

Send Instant Messages

Details how to compose and send instant messages.

Broadcasting Messages with Push to Talk

Introduces the Push to Talk (PTT) feature for walkie-talkie like communication.

Send a PTT Broadcast

Details how to select a channel and send a PTT broadcast.

Phone Applications

Using the Calendar

Explains how to view and join meetings scheduled in Outlook.

Open the Web Browser

Details how to launch and use the phone's web browser.

VVX Business Media Phones Settings

Password Required to Access Basic Settings

Explains the requirement for a password to access basic phone settings.

Customizing Line Keys

Covers customizing line keys for display and contact assignment.

Update Your Skype for Business Presence

Guides on updating presence status and information for Skype for Business.

Using Bluetooth Devices with VVX 600 Series Phones

Using Bluetooth Headsets with VVX 600 Phones

Explains how to use Bluetooth headsets with VVX 600 series phones.

Enable Bluetooth and Connect a Headset

Guides on enabling Bluetooth and pairing a headset.

Using a Smartphone with VVX 600 Phones

Explains how to pair and connect a smartphone to VVX 600 series phones.

Enable Bluetooth and Connect a Smartphone

Guides on enabling Bluetooth and pairing a smartphone.

Connecting Polycom VVX Expansion Modules to Your Phone

Connect VVX Expansion Modules

Guides on connecting the first VVX expansion module to the phone.

Assign Skype for Business Contacts to VVX Expansion Modules

Explains assigning Skype for Business contacts to expansion module line keys.

Phone Accessories and Computer Applications

Using a Headset with Your Phone

Covers connecting and using headsets with VVX phones.

Use Your Headset for All Calls

Guides on enabling headset usage for all incoming and outgoing calls.

Controlling Your Phone with Polycom Desktop Connector

Introduces using the PDC to control the phone from a computer.

Setting Up and Enabling the Polycom Desktop Connector

Guides on downloading, installing, and enabling the PDC.

Connect Using the Direct Method

Details connecting the phone and computer directly via Ethernet for PDC.

Connect Using the Indirect Method

Explains using the indirect method to enable PDC via IP address.

Connecting to Skype for Business on Your Phone using Better Together over Ethernet

Installing the Polycom Better Together over Ethernet Connector

Guides on downloading and installing the BToE Connector application.

Download and Install the Polycom BToE Connector

Details the process of downloading and installing the BToE Connector.

Pairing Your Phone with Your Computer

Covers pairing the VVX phone with a computer for BToE functionality.

Automatically Pair Your Phone with Your Computer using BToE

Details the automatic pairing process for phones and computers.

Manually Pair Your Phone with Your Computer using BToE

Guides on manually pairing the phone and computer using a code.

Set Your Phone as Your Primary Audio Device

Guides on setting the VVX phone as the primary audio device in Skype for Business.

Use Your Phone as Your Primary Audio Device for Your Computer

Explains using the phone for computer audio playback and microphone input.

Using BToE to Lock and Unlock Your Phone

Details how BToE can lock/unlock the phone based on computer status.

Using BToE to Manage Calls on Your Phone and Skype for Business Client

Explains managing calls via BToE on phone and computer.

Maintaining VVX Business Media Phones

Restart Your Phone

Details the process of restarting the phone for troubleshooting or configuration.

Updating Your Skype for Business Phone Software

Explains how to update the phone's software with the latest UC version.

Update Your Skype for Business Phone Software

Guides on updating the phone software when an update is available.

Troubleshooting

Better Together over Ethernet

Covers troubleshooting issues related to BToE installation and pairing.

Troubleshoot Polycom BToE Connector Installation

Guides on resolving issues during BToE Connector installation.

Troubleshoot Pairing Your Phone with Your Computer

Guides on resolving issues when pairing the VVX phone with a computer.

Reset the Phone to Factory Defaults

Guides on resetting the phone to its factory default settings.

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