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Polycom VVX User Manual
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USER GUIDE
5.9.0 | December 2018 | 3725-49077-006A
Polycom
®
VVX
®
Business Media
Phones with Skype for Business
2
Table of Contents
Default Chapter
3
Table of Contents
3
Before You Begin
13
Audience, Purpose, and Required Skills
13
Related Documentation
13
Getting Help
14
Polycom Partner and Solution Resources
14
The Polycom Community
14
Getting Started with VVX Business Media Phones
15
Overview of Phone Hardware and Keys
15
VVX 201 Hardware
15
VVX 300 Series Hardware
17
VVX 400 Series Hardware
19
VVX 500 Series and VVX 600 Series Hardware
20
Securing Your Phone with the Security Slot
22
Navigating VVX Business Media Phones
22
Accessing Screens on VVX Business Media Phones
22
Icons and Status Indicators
25
Using a VVX Phone as a Common Area Phone
29
Entering Information in Data Fields
29
Entering Information Using the Dial Pad
30
Enter Information Using the Onscreen Keyboard
30
Entering Chinese Characters with Pinyin
31
Logging in to and Locking Your Phone
33
Signing in to Skype for Business on VVX Business Media Phones
33
Sign in Using Your Skype for Business User Credentials
33
Sign in to Skype for Business on Your Computer Using Btoe
34
Sign in Using Your Skype for Business PIN Authentication
34
Sign in to Skype for Business Using Web Sign in
34
Set the Time and Date Format
35
Sign out of Skype for Business
35
Signing into a VVX Phone as a Guest User
35
Sign in as a Guest User Using User Credentials
36
Sign in as a Guest User Using PIN Authentication
36
Sign in as a Guest Using Web Sign in
36
Sign into Skype for Business as a Guest Using BTOE on Your Computer
37
Locking Your Phone
37
Set a Lock Code
38
Lock Your Phone
38
Unlock the Phone
39
Change Your Lock Code
39
Reset Your Lock Code
39
Disable Device Lock
39
Audio Calls
40
Placing and Answering Audio Calls
40
Placing Audio Calls
41
Redial a Number
45
Answering Audio Calls
45
Switch Among the Handset, Headset, and Speakerphone
47
Mute and Unmute Audio
47
Holding and Resuming Calls
48
Hold a Call
48
Resume a Call
48
Resume a Call on an Expansion Module
48
End an Active Audio Call
48
End a Held Call
49
Transferring Calls
49
Choose a Default Transfer Type
49
Transfer a Call
49
Cancel a Transfer
50
Parking and Retrieving Calls on the Skype for Business Server
50
Park Skype for Business Calls
50
Retrieving Parked Skype for Business Calls
51
Managing Calls
51
Display Calls from the Lines Screen
52
Display Calls from the Calls Screen
52
Manage a Call from the Calls Screen
52
Ignoring or Rejecting Incoming Calls
53
Ignore or Silence an Incoming Call
53
Reject Incoming Calls
53
Reject Calls from a Contact
53
Rejecting Calls with Do Not Disturb
53
Redirecting Incoming Calls
55
Forwarding Incoming Skype for Business Calls
55
Divert Calls to a Contact
56
Video Calls on VVX Business Media Phones
57
Tips for Video Calls
57
Using a USB Camera with VVX Phones
58
Use the Privacy Shutter on the Camera to Stop Sending Video
58
USB Camera Status Indicators and Messages
58
Video Call Settings
60
Set the Call Rate for Video Calls
60
Stop Video for All Calls
60
Change Video Clarity
61
Changing the Video Call and Picture-In-Picture (PIP) Displays
61
Place a Video Call
63
Start Video During an Audio Call
64
Swap Video
64
Display Video Calls in Full Screen
64
Exit Full Screen View
65
Stop Sending Video
65
No Video from the Far Side
65
Handling Video and Audio Calls
66
Handle Conference Calls with Video
66
Managing Video Calls Without a USB Camera
66
Handling Video and Audio-Only Calls
66
Place Audio-Only Calls
67
Conference Calls
68
Tips for Conference Calls
68
Initiating a Skype for Business Conference Call
68
Initiate a Skype for Business Conference
68
Initiate a Conference Call During a Skype for Business Call
69
Initiating a Group Conference Call
69
Initiate a Group Conference Call
69
Initiate a Group Conference Call with a Distribution List
69
Add Contacts to a Skype for Business Conference Call
70
Send Contacts Active Conference Information
70
Set Skype for Business Conference View
70
Viewing a List of Skype for Business Conference Participants
71
Exit the Roster
71
Return to the Roster
71
Managing Skype for Business Conference Participants
71
Muting Conference Participants
72
Demote or Promote Conference Participants
72
Enable and Disable Conference Announcements
73
Remove Conference Participants
73
Lock and Unlock a Conference Call
73
Admit or Deny Participants to a Locked Conference Call
73
Shared Lines
75
Shared Line Limitations
75
Missed and Received Calls on Shared Lines
75
Hold a Call Privately on a Shared Line
75
Shared Line Appearance for Skype for Business
76
Shared Line Appearance Limitations
76
Answering SLA Calls
76
Resume Held SLA Calls
77
Boss-Admin for Skype for Business
77
Assign Delegates
77
View the Delegates Group
78
View the Boss Group
78
Set a Ringtone for Boss Calls
79
Edit the Delegates Group
79
Managing Calls on the Boss's Line
79
Join Conference Calls for a Boss
82
Enable Enhanced Boss-Admin
82
Add Delegates from Phone User Interface
82
Delete Delegates from Phone User Interface
82
Recording Audio Calls
84
Guidelines When Recording Calls
84
Record a Call
85
Manage a Call While Recording
85
Pause a Recording
85
Resume a Recording
85
Stop Recording
86
Record a Conference Call
86
Browse Recorded Calls
86
Play a Recorded Call
87
Pause and Resume Played Recordings
87
Stop Playing a Recording
87
Rename a Recording
88
Delete a Recording
88
Call Lists, Distribution Lists, and Directories
89
Recent Calls
89
View Recent Calls
89
Sort Recent Call Entries
90
Sort Entries by Call Type
90
Edit a Recent Call Entry
90
Delete a Recent Call Entry
90
Save a Recent Call Entry
91
View Call Details
91
Contact Directory
91
Search for a Contact in the Contact Directory
91
Add a Contact to the Contact Directory
92
View Contact Information
92
Update a Contact's Information
92
Delete a Contact from the Contact Directory
93
Corporate Directory
93
Searching the Corporate Directory
93
Add Corporate Directory Contacts to the Contact Directory
94
Searching the Skype for Business and Outlook Directories
95
Search the Skype for Business Directory
95
Saving Contacts from the Skype for Business Directory
95
Search the Outlook Directory
96
Save Outlook Contacts to the Contact Directory
96
Managing Skype for Business Distribution Lists
96
Maximum Number of Distribution List Members
96
Search for Skype for Business Distribution Lists
97
Save a Distribution List to the Contacts List
97
View Contact Information for a Distribution List
98
View Contact Information for a Member of a Distribution List
98
Delete a Distribution List
98
Favorites and Contact Lists
99
Managing Favorites
99
Add Favorites
99
Viewing Favorites
99
Reorder Favorites
100
Delete Favorites
100
Skype for Business Contacts
101
Unified Contact Store
101
Add a Contact to Your Microsoft Skype for Business Contact List
101
View Skype for Business Favorites and Groups
102
Assign Skype for Business Contacts to Line Keys
102
Skype for Business Contacts' Presence Information
103
View a Skype for Business Contacts' Information
105
Change the Privacy Relationship for a Contact
106
Accessing, Sending, and Broadcasting Messages
107
Access Skype for Business Voicemail Messages
107
Managing Skype for Business Voicemail Messages
107
Call a Contact from Voicemail
107
Delete Voicemail Messages
107
Mark Message as Read
108
Instant Messaging
108
Send Instant Messages
108
Read Instant Messages
108
Reply to Instant Messages
109
Delete Instant Messages
109
Broadcasting Messages with Group Paging
109
Send a Group Page
110
Receiving Pages
110
Group Paging Settings
111
Broadcasting Messages with Push to Talk
112
Send a PTT Broadcast
112
Receiving PTT Broadcasts
113
Reply to PTT Broadcasts
114
End PTT Broadcasts
114
Push to Talk Settings
114
Phone Applications
116
Using the Calendar
116
Open the Calendar
116
Navigate Day View
116
Navigate to Other Views
117
Navigate Month View
117
Display Meeting View on the Calendar
117
Return to Day View
118
Meeting Reminders
118
Joining Calendar Meetings
119
Navigating the Web and Idle Browsers
120
View the Idle Browser
120
Open the Web Browser
121
VVX Business Media Phones Settings
122
Password Required to Access Basic Settings
122
Set the Language
122
Time and Date Display
123
Change the Time and Date Format
123
Disable the Time and Date Display
123
Backlight Intensity and Timeout
123
Set the Backlight Intensity
124
Set the Backlight Timeout
124
Changing Your Background
124
Change the Background Picture
125
Adding Personal Photos as Your Background
125
Reset Your Background
126
Customizing Line Keys
127
Customize the Columns on the Lines Screen
127
Enable Transparent Line Keys
127
Show Only Your Line Registration
128
Enable Line Key Customization
128
Insert an Empty Line Key
128
Clear a Line Key
129
Delete a Line Key
129
Reset Customized Line Keys
129
Screen Savers
130
Enable Screen Savers
130
Use Personal Photos as Screen Savers
130
Disable the Screen Saver
131
Use Your Phone as a Digital Picture Frame
132
Picture Frame Icons
132
Power-Saving Mode
133
Change Your Office Hours for Power-Saving Mode
133
Change Idle Timeouts for Power-Saving Mode
134
Changing Audio Settings
134
Change Incoming Call Notifications
134
Set a Ringtone for Incoming Calls
135
Set a Ringtone for Individual Contacts
135
Change the Volume
135
Enable Acoustic Fence
135
Update Your Skype for Business Presence
136
Adding a Profile Photo to Display on the Lock Screen
136
Disable Hot Desking
136
Clear Call Logs and Contacts
137
Restrict Call Log and Contact Uploads
137
Using Bluetooth Devices with VVX 600 Series Phones
138
Using Bluetooth Headsets with VVX 600 Phones
138
Enable Bluetooth and Connect a Headset
138
Managing Calls with Your Bluetooth Headset
139
Using a Smartphone with VVX 600 Phones
139
Enable Bluetooth and Connect a Smartphone
139
Managing Calls with Your Smartphone
140
Disconnect and Remove Your Bluetooth Device
141
Edit Your Phone's Bluetooth Device Name
141
Disable Bluetooth Device Discovery
141
DTMF Dialing
142
Connecting Polycom VVX Expansion Modules to Your Phone
143
VVX Color Expansion Module Hardware Features
143
Connect VVX Expansion Modules
145
Connect Additional VVX Expansion Modules
145
Assigning Contacts and Favorites to VVX Expansion Modules
145
Assign Favorites to Expansion Modules
146
Assign Skype for Business Contacts to VVX Expansion Modules
146
Identify Line Key Assignments
147
Navigate Expansion Module Paging
147
Smart Paging on VVX Color Expansion Modules
147
Alternate Paging
149
Changing the Backlight Intensity on the Expansion Module
149
Phone Accessories and Computer Applications
150
Using a Headset with Your Phone
150
Connecting a Headset
150
Use Your Headset for All Calls
151
Reactivate Headset Memory Mode
151
Using Electronic Hookswitch
151
Disconnect Your Headset
153
Controlling Your Phone with Polycom Desktop Connector
153
Setting up and Enabling the Polycom Desktop Connector
153
Using the Polycom Desktop Connector
156
Connecting to Skype for Business on Your Phone Using Better Together over Ethernet
159
Installing the Polycom Better Together over Ethernet Connector
159
Pairing Your Phone with Your Computer
161
Set Your Phone as Your Primary Audio Device
163
Use Btoe to Open the Web Configuration Utility
164
Using Btoe to Lock and Unlock Your Phone
164
Using Btoe to Manage Calls on Your Phone and Skype for Business Client
164
Disable Btoe on Your Phone
166
Stop Btoe on Your Computer
166
Uninstall the Polycom Btoe Connector
166
Accessibility Features
167
Features for Hearing-Impaired Users
167
Features for Mobility-Impaired Users
168
Features for Vision-Impaired and Blind Users
169
Maintaining VVX Business Media Phones
170
Investigate Warnings
170
Remove Warnings
170
Restart Your Phone
171
Update the Phone's Configuration
171
Test the Hardware
171
Clean the Touchscreen
172
View Software Details
172
Updating Your Skype for Business Phone Software
172
View Software Update Information
172
Update Your Skype for Business Phone Software
173
Update Skype for Business Software Later
173
Troubleshooting
174
Speakerphone
174
USB Port
174
Check the Status of the Calendar
175
Polycom Desktop Connector
175
Troubleshoot Audio and Echo Issues
176
Bluetooth Headset Issues
176
Recording Issues and Solutions
176
Better Together over Ethernet
177
Troubleshoot Polycom Btoe Connector Installation
177
Troubleshoot Polycom Btoe Connector Start Issues
177
Troubleshoot Pairing Your Phone with Your Computer
178
Regenerate a Pairing Code for Manual Btoe Pairing
178
Login Credentials
179
Other manuals for Polycom VVX
Quick Reference Guide
8 pages
Quick Start Guide
8 pages
Training
40 pages
Manual
40 pages
Quick User Guide
4 pages
Quick Guide
32 pages
Quick Tips
2 pages
Quick Reference Manual
2 pages
4
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Polycom VVX Specifications
General
Headset Port
Yes
SIP Compliance
Yes
Power
PoE (Power over Ethernet)
Supported Codecs
G.711, G.722
Bluetooth
Yes
USB Port
Yes
Wireless
Wi-Fi
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