Polycom VVX350 User Manual

Placing a Call
• Lift handset
• Dial extension press a speed dial,
or dial a 10-digit phone number
Answering a Call
• Lift handset OR Press headset or
speaker button
Placing a Call on Hold
• While on a call press Hold
• Line key will flash

Retrieving a Held Call
• Press Resume or the flashing line
key
History/Redial
• Press the Left side of Circle to
scroll through your Received
Calls
• Press the Right side of Circle to
scroll through your Placed Calls
• Press the Bottom of Circle to
scroll through your Missed Calls
• Press Dial to call
Park
• With a call connected, Press
More
• Press Park - it will read out the
extension it is parked at
Retrieving a Parked Call
• Dial the extension the call is
parked at
Do Not Disturb
• press DND
Disable Do Not Disturb
• press DND again
Transferring a Call
Blind Transfer
• While on a call, press Transfer
• Dial number
• Hang up or Press Transfer again
Consult Transfer
• While on a call, press Transfer
• Dial number
• Wait for the Party to answer,
Announce the call
• Hang up to complete the transfer

Transfer to Voicemail
• While on a call, press Transfer
• Dial *+ extension you want to
transfer to
• Hang up
Conference Calls
• While on a call, press More
• Press Confrnc
• Dial number to add
• Press More
• Press Confrnc again and all
parties will be connected
Note:PressMore,SplittoSplitapart
theconference,tojointhecallsback
together,pressresumesoyouare
talkingwithoneoftheparties,press
More,Join
Forwarding
• Press Forward
• Select when you want to
Forward: Always, No Answer,
Busy
• Enter in the number you want to
forward to
• Press Enable
Disable Forwarding
• Press Forward
• Select the Forwarding option
you want to disable
• Press Disable
Audio Control
Located in the bottom center of the
phone, increase volume by pressing +
and decrease volume by pressing -
• Change the ringer volume while
in idle mode or while phone is
ringing
• Pick up the handset or press the
speaker button to adjust volume
settings for each
Changing Ringtone
• Press Home
• Scroll to Settings (7)
• Choose 1 for Basic
• Choose 4 for Ring Type
• Select your Ringtone
• Press Home to Exit
POLYCOM PHONE USER GUIDE – VVX350

Polycom VVX350 Specifications

General

Resolution	320 x 240 pixels
Lines	6
HD Voice	Yes
PoE	Yes
Headset Support	Yes
SIP Protocol Support	Yes
Opus Codec Support	Yes
Wall Mountable	Yes
Bluetooth	No
Wireless	No
Video Support	No
Display	3.5-inch color LCD
Ethernet Ports	2 x 10/100/1000
USB Port	1 (USB 2.0)
Speakerphone	Yes
Headset Connectivity	USB
Supported Codecs	G.711, G.722, G.729
Dimensions	24 x 18 x 15 cm

Summary

Placing and Managing Calls

Placing a Call

Steps for initiating a phone call, including lifting the handset and dialing.

Answering a Call

Methods to answer an incoming call using the handset or speaker button.

Placing a Call on Hold

Procedure to put an active call on hold, indicated by a flashing line key.

Retrieving a Held Call

How to resume a call that has been placed on hold.

History and Redial

Accessing received, placed, and missed calls using the navigation circle.

Parking and Retrieving Calls

Placing a call on hold for retrieval by extension and how to retrieve it.

Call Handling Features

Do Not Disturb

Enabling and disabling the Do Not Disturb feature to manage incoming calls.

Forwarding Calls

Setting up call forwarding for different scenarios like Always, No Answer, or Busy.

Transferring Calls

Guidance on performing blind, consultative, and voicemail transfers.

Conference Calls

Instructions for initiating and managing multi-party conference calls.

Phone Settings and Controls

Audio Control

Adjusting call volume and ringer volume using phone buttons.

Changing Ringtone

Customizing the phone's ringtone through the settings menu.

Soft Key Functions

Overview of the functions assigned to the phone's soft keys.

Hard Key Functions

Explanation of the actions performed by the phone's physical hard keys.

Headset Usage

Enabling a Headset

Two methods for connecting and configuring a headset for use with the phone.