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Polycom VVX 500 User Manual

Polycom VVX 500
135 pages
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Polycom
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Table of Contents

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Polycom VVX 500 Specifications

General IconGeneral
Volume controlDigital
Display diagonal3.5 \
Touchscreen typeCapacitive
Display resolution320 x 240 pixels
Caller ID-
Lines quantity12 lines
Phonebook capacity- entries
BluetoothNo
Supported network protocolsFTP, TFTP, HTTP, HTTPS, IPv4, TCP, UDP
USB 2.0 ports quantityUSB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Ethernet LAN (RJ-45) ports2
Storage temperature (T-T)-40 - 70 °C
Operating temperature (T-T)0 - 40 °C
Operating relative humidity (H-H)5 - 95 %
Handset typeWired handset
Product typeIP Phone
Product colorBlack, Silver
Compliance industry standardsIEEE 802.1p/Q, 802.1x
Number of handles included1 pc(s)
Harmonized System (HS) code85171800
Weight and Dimensions IconWeight and Dimensions
Depth180 mm
Width190 mm
Height150 mm
Weight900 g

Summary

Chapter 1: Getting Started

Phone Keys and Hardware

Describes the physical components and keys of the phone, including the dialpad and touchscreen.

Home View

Displays phone line and icons for accessing features, settings, and information.

Lines View

Displays phone line(s), monitored lines, favorites, and soft keys; it is the default display.

Active Call View

Displays name, number, and duration of the active call for call management.

Calls View

Displays all calls (active, held, incoming) for multiple calls or held calls.

Entering Data and Updating Fields

Explains how to enter and edit data using the onscreen keyboard or dialpad keys.

Using the Onscreen Keyboard

Describes how to use the onscreen keyboard to quickly update field information.

Using the Dialpad Keys on the Phone Console

Explains how to use dialpad keys to update field information instead of the onscreen keyboard.

Configuring Your Phone Using the Web Configuration Utility

Explains how to update phone settings remotely using the Polycom Web Configuration Utility.

Chapter 2: Using Basic Features

How Your Phone Handles Calls

Explains how the phone manages multiple calls and the different modes for placing/answering calls.

Answering Calls

Details how to answer incoming calls using the handset, speakerphone, or headset.

Answering Another Call

Explains how to answer a second call while on an active call, holding the first call.

Managing Multiple Calls

Explains how to manage multiple calls using Lines and Calls view.

Placing Calls

Details methods for placing calls using handset, speakerphone, or headset, and dialing options.

Placing Calls from Favorites, Lists, and Directories

Explains how to place calls from Recent Calls list, Favorites, or Contact Directory.

Ending Calls

Details how to end calls using the handset, speakerphone, or End Call soft key.

Using Headsets

Explains connecting and using analog, USB, and Bluetooth headsets with the phone.

Enabling Headset Memory Mode

Guides on enabling Headset Memory Mode for automatic headset use on all calls.

Using Bluetooth Headsets with Your VVX 600/601 Phone

Explains how to turn on Bluetooth, pair, and connect Bluetooth headsets.

Pairing and Connecting Bluetooth Headsets

Detailed steps for pairing and connecting Bluetooth headsets with the phone.

Handling Calls with Your Bluetooth Headset

Explains how to use a connected Bluetooth headset for calls, including muting and switching modes.

Responding to Incoming Calls

Explains options for responding to incoming calls: ignore, reject, or forward.

Forwarding Incoming Calls to Another Person

Guides on how to forward an incoming call to another person while the phone is ringing.

Holding Calls

Explains how to place any active call on hold and how held calls are displayed.

Transferring Calls

Explains how to transfer calls, including blind transfers and instant transfers.

Setting Up and Handling Conference Calls

Guides on setting up conference calls with multiple parties and managing them.

Holding and Resuming Conference Calls

Explains how to place conference calls on hold and how to resume them.

Ending Conference Calls

Details how to end a conference call and the effect on other participants.

Working with Your Contact Directory

Explains how to store and manage contacts in the phone's local Contact Directory.

Chapter 3: Using Video and the Polycom VVX Camera

Chapter 4: Using Advanced Features

Changing Your Password

Guides on changing the user password for phone access and security.

Locking the Phone

Explains how to lock the phone to prevent unauthorized calls and access to information.

Locking and Unlocking Your Phone

Guides on choosing how to handle incoming calls when locked and unlocking the phone.

Chapter 5: Customizing Your Phone's Display

Chapter 6: Administrative Tasks

Restarting the Phone

Guides on how to restart the phone for troubleshooting or to apply updates.

Updating Phone Configuration

Explains how to update the phone's configuration remotely without restarting.

Testing Phone Hardware

Guides on using the diagnostics menu to test phone hardware components.

Copyright, Safety, and Regulatory Notices

WARNING Electrical Safety

Warns about electric shock and connecting SELV circuits to TNV circuits.

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