Polycom VVX 501 User Manual

Polycom VVX 501 and VVX 601 – User Guide
What you need to know:
Learn the basics of using your Polycom VVX 501/601 desk phone.
Introduction
The following topics will help you with common questions related to using your Polycom
phone. Please note: The examples and screenshots below are using the VVX 501 model;
however, the instructions for performing the tasks are the same across both the VVX 501
and VVX 601 model phones.
Touchscreen
1. The touchscreen navigation is based on touch. To select an item, tap it. You can
perform the functions that appear on the screen.
2. The buttons on the bottom of the screen are referred to as Softkeys. Their functions
are context sensitive, which means that their functions change depending upon your
current menu. For example, if you are conferencing, the screen displays functions
related to the Conference function.

Polycom VVX 501 Specifications

General

Touchscreen	Yes
Bluetooth	No
Wi-Fi	No
Wireless LAN	No
Video Support	No
Connectivity	Ethernet, USB
Audio Features	Acoustic Clarity Technology
Lines	Up to 12 SIP accounts
Ports	2 x Ethernet, RJ-9 headset port, USB
Power	Power over Ethernet (PoE) or AC adapter
Audio Codecs	G.711, G.722, G.729A, iLBC
Speakerphone	Full-duplex
Network Interfaces	10/100/1000 Mbps Ethernet
Dimensions	190 x 150 x 180 mm
Weight	Approx. 900 g

Summary

Touchscreen Navigation and Softkeys

Phone Views and Interface Elements

Feature Keys

Home Key Functionality

Explains the Home key's role in navigating between phone views and accessing the home screen.

Headset Key Operation

Details using the Headset key for calls via analog or Bluetooth headsets and its indicator lights.

Speakerphone Key Usage

Describes the Speakerphone key for hands-free calls and its green activation indicator.

Mute Key Function

Explains the Mute key for local audio control during calls, noting its red activation light.

Placing and Receiving Calls

Managing Calls: Hold and Resume

Call Transfer Methods

Blind Transfer Procedure

Details the steps for transferring a call without prior announcement to the recipient.

Consulted Transfer Procedure

Explains how to announce a call to the recipient before completing the transfer.

Initiating a Three-Way Conference Call

Do Not Disturb Feature

Call Forwarding Configuration

Forwarding via End User Portal

Guides on setting up call forwarding using the End User Portal website and credentials.

Call Park and Retrieval

Accessing Call History

Monitoring User Status

Shared Line Appearance Usage

Managing Personal Directory Contacts

Managing Speed Dial Contacts

Voicemail Management

Setting Up Voicemail

Instructions for initial voicemail setup, including passcode and greeting recording.

Accessing Voicemail Messages

Steps to check for new voicemail messages and retrieve them using the phone interface.