How to fix Polycom VVX 1500 Telephone when it has no power?
If your Polycom Telephone has no power, try the following: First, ensure no lights are on when powered up. Then, check if the phone is correctly plugged into a working AC outlet or try a different outlet. If it's plugged into a power strip, plug it directly into the wall. Verify that the outlet is not controlled by a light switch that is turned off.
How to resolve power issue with Polycom VVX 1500?
If power is not correctly applied to your Polycom Telephone, try the following: First, check if the display is illuminated. Next, ensure the LAN cable is properly inserted at the rear of the phone by unplugging and re-inserting it. If you're using Power over Ethernet (PoE), ask your system administrator to verify that the switch is providing power to the phone.
What to do if outbound or inbound calling is unsuccessful on Polycom Telephone?
If you're having trouble with outbound or inbound calls on your Polycom Telephone, try the following: First, call the phone you're investigating and check if the display shows incoming call information. Then, lift the handset and ensure you hear a dial tone, and try calling another extension or number to see if the display responds.
What to do if Polycom Telephone is not registered?
Check with your system administrator to see when your Polycom Telephone will be registered.
What to do if Polycom Telephone dialpad does not respond?
If the dialpad on your Polycom Telephone isn't responding, try these steps: First, see if other feature keys work. Next, call the phone from a known working phone and check for display updates. Then, check if the LAN port is active under Status > Network > Ethernet. Also, check the network LAN cable connection at the switch or hub, ensuring the port is operational. Contact your system administrator before restarting your phone, as they may want to troubleshoot further.
What to do if LAN cable is not properly connected to Polycom Telephone?
If the LAN cable isn't properly connected to your Polycom Telephone, try these steps: Check the cable connection at the switch or hub. Ensure the switch or hub is working by looking for flashing link/status lights, or contact your system administrator. Verify if the LAN port is active by going to Status > Network > Ethernet and checking the LAN port status. Rebooting your phone may also help to re-register to the call server.
How to troubleshoot Polycom VVX 1500 Telephone when there is no audio on the headset?
If there's no audio on the headset connected to your Polycom Telephone, follow these steps: First, make sure the headset is plugged into the jack marked 'Headset' on the back of the phone. Then, ensure the headset amplifier (if you're using one) is turned on and the volume is properly adjusted. If the amplifier uses batteries, check to make sure they are fully charged.
How to fix Polycom Telephone when dial tone is not present?
If you can't hear a dial tone on your Polycom Telephone, try switching between the Handset, Headset (if available), and Hands-Free Speakerphone to see if the dial tone is present on other paths. If you find the dial tone on another path, try connecting a different handset or headset to identify the problem.
How to adjust ring volume on Polycom VVX 1500 Telephone?
If the ring volume on your Polycom Telephone is low, adjust the ringing level by pressing the volume up or down buttons while the phone is idle.
General| Password protection type | User |
|---|---|
| Unicode UTF-8 character support | Yes |
| Aspect ratio | 16:9 |
| Display diagonal | 7 \ |
| Lines quantity | 6 lines |
| Voice codecs | G.711, G.722, G.722.1 |
| Frequency range | 100 - 20000 Hz |
| Video codecs | H.261, H.263, H.263+, H.264 |
| Video capturing speed | 30 fps |
| Video capture resolution (max) | 352 x 288 pixels |
| Security algorithms | HTTPS, SSL/TLS |
| Camera focusing range | 30 cm |
| Front camera resolution (numeric) | 2 MP |
| RJ-9 ports quantity | 1 |
| Ethernet LAN (RJ-45) ports | 2 |
| Power consumption (typical) | 11 W |
| Power consumption (PowerSave) | 6 W |
| Dimensions (WxDxH) | 250 x 210 x 380 mm |
| Storage temperature (T-T) | -40 - 70 °C |
| Operating temperature (T-T) | 0 - 40 °C |
| Operating relative humidity (H-H) | 5 - 95 % |
| Product type | IP Phone |
| Product color | Black, Grey |
| Safety | UL, CE, EN |
| Certification | FCC, ROHS |
| Compliance industry standards | IEEE 802.3, IEEE 802.3u, IEEE 802.3ab |
Weight and Dimensions| Weight | 2500 g |
|---|---|
| Package weight | 3700 g |
Lists components included in the Polycom VVX 1500 phone package.
Step-by-step instructions for initial phone setup and connection.
Understanding the touch screen layout, icons, and navigation.
Outlines basic phone settings accessible through the Main Menu.
Describes how to select the phone's display language.
Explains how to change the phone's background image.
Explains how to manage active, held, and incoming calls.
Details various methods for initiating phone calls.
Describes how to answer incoming calls using different methods.
Explains how to make calls using the H.323 protocol.
Covers sending and receiving instant messages on the phone.
Details how to record phone calls and conferences.
Addresses problems related to phone power and startup.
Covers issues with the phone's dialpad not responding.
Addresses problems related to placing or receiving calls.
Specifies the legal framework governing the manual and product.
Outlines Polycom's liability limitations for product use.
Details FCC, IC, CE compliance, and installation instructions.
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