Polycom VVX350 - Soft Key Functions; Hard Key Functions; Headset Usage; Enabling a Headset

Soft Keys

NewCall - Generates dial tone for a call
Directory– Save/Access your Contacts
Forward–sends call to another number
DND– Sends calls directly to voicemail
Dial– dials the number
Hold–Places a call on Hold
Resume–takes a call off hold status
Transfer–Transfers a call
Blind– Transfers a call Blind
Consultative– Transfers a call and lets
you talk to the third party.
More – Lists more options
Directory, Corporate Directory, recent
calls, or favorites
Conference–Initiates/completes a
conference
Split–Splits a conference call apart
Join– Merges two calls into one call
Manage– Manage the conference call
FarMute-Mutes highlighted party
Remove–Removes highlighted party
Info–Information on the Participant
Back– Brings you back one screen
Lines–Shows the lines that are in use
Calls-Shows the calls that you are on
Park–Parks a call on the system that
anyone can pick up by dialing the park
extension listed when the call is placed
on park
CallFlip-Flips the call to the Desktop or
Cell phone app
EndCall–Hangs up an active call
Cancel–backs out of transfer or
conference screen
Reject–Transfers call to your voicemail
or forwarding condition
Select–chooses highlighted option
Hard Keys

Transfer–sends a call to third party
Messages–Calls Voicemail
Hold–Places a call on Hold
Back–Brings you back one menu level
Home–changes options and settings
Headset–Press this to use a headset
Mute–Makes it so people can’t hear you
Speaker–Takes phone off hook
LeftsideofCircle – Received Calls
RightsideofCircle– Placed Calls
BottomofCircle– Missed Calls
TopofCircle- Favorites
CenterofCircle – Select
Enabling a Headset
There are two ways you can make a
headset work;
• Plug in the headset to the
headset plug on the back of the
phone
• Press the Green Headset Button
• Press the Button on the side of
the headset to get dial tone
Note:TheHeadsetButtonwillhave
tobepressedeverytimeyouanswer
orplaceacall,notaTrueWireless
Solution
The other option is:
• Plug EHS (Electronic Hook
Switch) in to the headset plug on
the back of the phone
• Press Home on your phone
• Choose Settings (7)
• Choose Basic (1)
• Choose Preferences (1)
• Choose Headset (3)
• Choose Headset Memory (1)
• Choose Enabled (2)
• Press Back
• Choose Hookswitch Mode (2)
• Choose you Headset Type
• Choose Yes
• Your Phone will reboot
• Press the Button on the side of
the headset to get dial tone