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Polycom VVX500 User Manual

Polycom VVX500
142 pages
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VVX 500-600
User Guide

Table of Contents

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Polycom VVX500 Specifications

General IconGeneral
Resolution320 x 240 pixels
TouchscreenYes
Lines12
HD VoiceYes
Headset SupportYes
SIP Protocol SupportYes
BluetoothNo
DisplayColor LCD
Ethernet Ports2 x 10/100/1000
Power over Ethernet (PoE)Yes (IEEE 802.3af)
SpeakerphoneYes
USB Ports2
Audio CodecsG.711, G.722, G.729, iLBC
Dimensions190 x 150 x 180 mm

Summary

About This Guide

Who Should Read This Guide?

Identifies the intended audience for this user guide, including beginner, intermediate, and advanced users.

Conventions Used in this Guide

Explains the terms, graphical elements, and typographic conventions used throughout the guide.

Terms and Writing Conventions

Defines specific terms and writing styles used in the document for clarity and consistency.

Typographic Conventions

Details typographical conventions like bold and italics to distinguish types of in-text information.

What’s in This Guide

Provides an overview of the guide's structure and content, organized into six chapters.

Related Documents

Lists additional Polycom documents providing further information about the VVX phones and camera.

Getting Started

Understanding Phone Keys and Hardware

Identifies and describes the key hardware components and features of the VVX 500 and VVX 600 phones.

Navigating Phone Views

Explains how to switch between the phone's four main interface views: Home, Calls, Active Call, and Lines.

Entering Data and Updating Fields

Details methods for entering information using the onscreen keyboard or dialpad keys.

Cleaning the Touchscreen

Provides instructions on how to properly clean the phone's touchscreen.

Configuring Your Phone Using the Web Configuration Utility

Guides on accessing and using the web utility to configure phone settings remotely.

Using Basic Features

How Your Phone Handles Calls

Explains the phone's capability to manage multiple calls simultaneously, including active, held, and incoming states.

Answering Calls

Details the procedures for answering incoming calls using the handset, speakerphone, or headset.

Placing Calls

Describes various methods for initiating calls, including manually from the dialer or automatically from lists.

Holding Calls

Explains how to place an active call on hold and how to resume a held call.

Transferring Calls

Guides on transferring calls to another person, including blind and supervised transfer options.

Setting Up and Handling Conference Calls

Covers creating and managing conference calls with multiple participants.

Using Headsets

Information on connecting and using analog, USB, and Bluetooth headsets with the phone.

Listening to Voicemail

Explains how to access and listen to voicemail messages using the phone's interface.

Managing Favorites

Details how to add, manage, and quickly call favorite contacts from the directory.

Using Video and the Polycom VVX Camera

Handling Video Calls Without a VVX Camera

Describes receiving video during calls when no camera is attached, but sending video is not possible.

Handling Video During Calls

Explains how to customize video display during a call, including stopping, swapping, and full-screen viewing.

Displaying Video in Normal, Full, and Cropped Modes

Details options for adjusting video display modes (Normal, Full, Crop) for call windows and full-screen views.

Using a VVX Camera

Provides guidance on setting up, using, and understanding the VVX Camera's features and indicators.

Changing Video Settings

Covers updating video settings to affect all calls, such as stopping video transmission or changing clarity.

Placing Audio-Only Calls

Explains how to place calls that are audio-only, bypassing video transmission and reception.

Using Advanced Features

Managing Buddies

Guides on monitoring user status and managing contacts within a Buddy list.

Recording Calls

Details how to record audio calls using a USB flash drive, including start, pause, and stop functions.

Playing Back Recorded Calls

Explains how to browse, rename, delete, and play back recorded calls from a USB flash drive.

Broadcasting Messages Using Push-to-Talk and Group Paging

Covers using Push-to-Talk (PTT) and Group Paging for one-way audio announcements.

Using the Calendar

Details how to view and join Microsoft Outlook meetings scheduled on the phone.

Using a Mouse and Keyboard with Your Phone

Explains how to use a computer's mouse and keyboard with the phone via Polycom Desktop Connector.

Logging into Phones

Covers logging into phones to access personal settings, contact directories, and speed dials.

Locking the Phone

Guides on how to lock the phone to prevent unauthorized access or calls.

Customizing the Phone’s Display

Changing the Language on Your Phone

Instructions for changing the phone's interface language from the available options.

Changing the Time and Date Display

Details how to update and format the time and date displayed on the phone's status bar.

Changing the Backlight

Covers adjusting backlight intensity and timeout settings for screen brightness and power saving.

Changing the Background Picture

Guides on selecting and applying background images for the phone's display.

Displaying Screen Savers

Explains how to set up and manage screen savers using pictures from a USB flash drive.

Using Power-Saving Mode

Details how to configure power-saving settings, including touchscreen timeouts and office hours.

Administrative Tasks

Investigating Phone Warnings

Guides on viewing and clearing warning messages related to phone issues.

Restarting the Phone

Provides instructions on how to restart the phone, often required for troubleshooting.

Testing Phone Hardware

Details how to access diagnostic menus to test various phone hardware components.

Copyright, Safety, and Regulatory Notices

Service Agreements

Information on obtaining service agreements applicable to the Polycom product.

Governing Law

Specifies the legal framework and jurisdiction governing the limited warranty and liability.

Limitations of Liability

Outlines the extent to which Polycom limits its liability for product-related damages or losses.

Safety, Compliance, and Disposal Information

Covers critical safety warnings, compliance standards, and disposal guidelines for the device.

Part 15 FCC Rules

Details FCC compliance rules, specifically regarding radio frequency energy and interference.

CE and VCCI Mark

Indicates compliance with EC Directive 1999/5/EC and VCCI marking for electronic devices.

New Zealand Telepermit

Specifies Telepermit conditions and software version requirements for Telecom network connection.

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