Telstra VVX 410/VVX 411 Call Centre Phone Guide | August 2016 Page 1
Telstra VVX 410/VVX 411 Call Centre Phone Guide
If you are required to initially configure your
IP phone you will be advised of the
Username and Password. This information
only needs to be entered once via the
QSetup soft key.
Press the QSetup soft key
Navigate to and select the Server User field
Enter the Server User credentials (obtain this
information from Telstra.
This number will be your phone number)
Navigate to select the Server Password field
Press the Mode soft key and tap 123 (to select
numbers)
Enter the Server password (obtain this
information from Telstra)
Select the Save Config to Save the Config
You will now need to manually reboot the
phone
Press the Home button
Navigate to and select Settings
Select Basic, navigate to and
Select Restart Phone
Press the Yes soft key (to confirm)
Note 1: Restarting the phone may take a few
minutes
Note 2: If your phone has been preconfigured
the QSetup soft key will not be visible
Note 3: This is only required for phones that are
on DMS (Device Management System)
platform.
From the Home screen, navigate to and
Select Settings
Select Status
Select Platform
Select Application
Select Main
The Firmware Version will be listed on the
screen
Use the Page Indicator icon if there are
multiple pages to move through the pages
Alternatively, you can Swipe the screen to
display additional icons
New Call – Navigate to and select New
Call to display Dialler
From the Dialler, you can enter a number or
URL and place a call
From the Dialler, you can access the Directory,
Recent Calls and Favorites
Messages – Select Messages to access
your Voicemail Messages
The changes between the VVX 410 and the
VVX 411 is a simple hardware refresh.
There are no changes to the user
functionality. This Phone Guide is based on
Firmware version 5.4.1. Follow the
instructions listed below to check your
Phone Firmware version.
TIPT Call Centre is currently on R19.0.46 &
R19.0.41. Currently Internet Explorer and
Firefox are the only supported browsers.
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