Polycom® VVX® 500 and 600 Series Business Media Phones user guide 
The information in this guide applies to both the VVX® 500 and 600 phones. Configurations vary and the screen displays used in this guide may 
not reflect those on your phone.  For more information please contact your Shaw Business Support Representative.  
Viewing your phone keys and hardware 
Feature Description
Message Waiting 
Indicator 
Flashes red to indicate new messages. 
Home and Lines 
Key 
Press from any screen to display Home 
view. From Home view, press to display 
other phone views: Line and Call view.
Touchscreen  
The screen is touch-sensitive. Tap to select 
and highlight screen items. To scroll, touch 
the screen, and swipe your finger up, down, 
right, or left. 
Headset Key  
Enables you to place and receive calls 
through a headset. The key glows green 
when an analog headset is activated, and 
blue when a USB or Bluetooth headset is 
activated.
Speakerphone 
Key 
Enables you to place and receive calls using 
the speakerphone. The key glows green 
when activated. 
Mute Key  
Mutes local audio during calls and 
conferences. The key glows red when 
activated. 
Volume Key
Adjust the volume of the handset, headset, 
speaker, and phone’s ringer.
Microphone
Transmits sound to other phones.
Feature Description
Reversible tab
Secures the handset in the cradle when your 
phone stand is positioned at a high angle. 
To secure the handset, remove the tab, 
reverse it so the protrusion points up, and 
re-insert it. Then, position the handset so the 
protrusion on the tab fits into the slot on the 
handset. 
Speaker
Provides ringer and speakerphone audio 
output. 
Dialpad
Enables you to enter numbers, letters, and 
special characters. You can also use the 
dialpad keys to select menu items that have 
index numbers. 
Security Slot
The connector on the left side of your phone 
that enables you to attach a laptop cable 
lock to your phone so you can secure it to 
a desktop. For more information on locking 
your phone to the desktop
USB Ports
Enable you to:
•  Attach a USB headset. 
•  Attach a VVX Camera (from Shaw 
Business) to the top-most port.