Polycom VVX 500 series Quick Tips

Quick Tips for Polycom® VVX® 500 and 600 Series Business Media Phones
UC Software 5.5.0 or later
These Quick Tips apply to VVX 500, 501, 600, and
601 business media phones.
Home Screen
Displays messages, settings,
and information.
Available any time.
Calls Screen
Displays all active and held
calls.
Available when you have
an active or held calls in
progress.
Lines Screen
Displays phone lines,
favorites, and conditional
soft keys.
Available any time.
Active Call Screen
Displays the active call in
progress and any call control
options.
Available when you have an
active call in progress.
Switch among Phone Screens
You can view any screen on your phone from other
screens.
To switch among screens:
Do one of the following:
• Press
to view the Home, Lines, or Calls screens.
• When you have an active call in progress, swipe the
screen from left to right to view the Lines screen.
Place Calls
You can only have one active call in progress on your
phone.
To place a call:
Do one of the following:
· Pick up the handset, press or ,
enter the phone number, and tap .
· Enter the phone number, tap , and pick
up the handset, or press or .
· Press the Line key, enter the phone number,
and tap .
· Tap New Call, enter the phone number, and tap
· Select a Favorite from the home screen.
· Select a contact from the Recent Calls.
· Select a contact from the Contact Directory.
Answer Calls
You can answer calls using the handset,
speakerphone, or a headset.
To answer a call:
Do one of the following:
· Pick up the handset.
· Press
or tap Answer.
· Press .
End Calls
You can only end active calls. To end a held call,
you must resume the call fi rst.
To end an active call:
· Place the handset in the cradle,
press
or , or tap End Call.
To end a held call:
· Tap Resume > End Call.
Hold and Resume Calls
You can have multiple calls on hold at one time.
To hold a call:
· Tap Hold.
To resume a call:
· Tap Resume.
Transfer Calls
You can transfer calls to any contact.
To transfer a call:
1. Press and hold Transfer.
2. Choose Blind or Consultative.
3. Dial a number or choose a contact. If
you chose Blind, the call is transferred
immediately.
4. If you chose Consultative, press the Transfer
soft key after speaking with your contact.
Clearwave_Polycom VVX500_10042019.indd 1Clearwave_Polycom VVX500_10042019.indd 1 10/24/22 10:24 AM10/24/22 10:24 AM

Polycom VVX 500 series Specifications

General

Connectivity	Ethernet (10/100/1000 Mbps)
Lines	12
Power	PoE (802.3af)
Network Protocols	SIP
Security	TLS, SRTP
USB Ports	USB 2.0 port
Headset Ports	RJ9
Audio Codecs	G.711, G.722, G.729, iLBC
Weight	1 kg