Polycom GS-27 - User Manual

Questions and Answers:

M
michael22Aug 2, 2025
How to fix a Polycom GS-27 when nothing is displayed on the screen?
- A
  Andrea PorterAug 2, 2025
  If nothing is displayed on your Polycom Monitor, verify that the power cord is correctly plugged into the power outlet. Ensure the DC switch on the bottom of the monitor is turned on, check your power cable connection, and press the power button. Also, check your signal cable connection. If the monitor is in sleep mode, move the mouse or press any key on the keyboard. Make sure your computer is turned on. If the signal cable that connects your monitor and external device is dislocated or disconnected, check the cable and reconnect it. If the signals transferred from your PC are outside the monitor's frequency range, consult the 'Product Specification' section of the manual to set the appropriate frequency.
S
Steven SaundersAug 8, 2025
Why is the display color abnormal on my Polycom GS-27 Monitor?
- T
  tamarasmithAug 8, 2025
  If the display color on your Polycom Monitor is abnormal, set the color to 24 bit (true color) or higher via Control Panel > Display > Settings > Color Quality in Windows. Also, check the connection status of the signal cable and connect it properly, or reinsert your PC's graphics card. Note that pixilated spots (red, green, blue, white or black) may appear, which is normal and not related to the monitor's performance.
A
Andrea Bell DDSAug 15, 2025
What to do if there is no sound from the headphone port of my Polycom Monitor?
- J
  Jessica ColemanAug 15, 2025
  If there is no sound from the headphone port on your Polycom Monitor, ensure the headphone port connections are properly made. Increase the volume in the menu. Also, set the audio output of your PC to the monitor you are using by going to Control Panel > Hardware and Sound > Sound and set your Polycom monitor as the default device.
E
emily57Aug 20, 2025
Why is the screen display unstable and shaky on my Polycom GS-27?
- J
  Jasmine MataAug 20, 2025
  If your Polycom Monitor's screen display is unstable, shaky, or images leave shadow trails, the selected resolution may be HDMI 1080i 60/50 Hz (interlaced). Change the resolution to 1080p or the recommended resolution.
S
Shelly BryantAug 27, 2025
How to prevent image retention on my Polycom GS-27 Monitor screen?
- V
  vloweAug 27, 2025
  Displaying a still image for a prolonged time may cause damage to the screen of your Polycom Monitor, resulting in the retention of the image. To extend the lifetime of the monitor, use a screensaver.

Polycom GS-27 Specifications

General

Display Size	27 inches
Resolution	1920 x 1080 (Full HD)
Aspect Ratio	16:9
Brightness	250 cd/m²
Panel Type	IPS
Refresh Rate	60Hz
Contrast Ratio	1000:1
Response Time	5 ms
Viewing Angle	178° (H) / 178° (V)
Connectivity	HDMI, DisplayPort
Built-in Speakers	Yes
VESA Mount Compatibility	100 x 100 mm

Summary

Important Precautions

On Safety

Rules for safe installation, use, and servicing of the display.

Do not Open the Display

Warnings about user-serviceable components and high voltages inside the monitor.

To Avoid Personal Injury

Precautions to prevent physical harm from the monitor during operation and handling.

To Prevent Fire or Hazards

Guidelines to prevent fire and electrical hazards when using the monitor.

On Installation

Guidelines for safely installing the monitor, including ventilation and placement.

Precautions to the AC Adapter and Power

Warnings regarding the AC adapter, power cord, and electrical connections for safe operation.

On Cleaning

Instructions on how to clean the monitor safely and effectively.

On Repacking

Guidance on packing and transporting the monitor using original materials.

Licenses

HDMI Licensing

Information on HDMI and its trademarks, and licensing details.

Assembly and Preparation

Product Contents

Lists and illustrates the components included in the product box for setup.

Product and Button Description

Identifies and explains the monitor's ports, buttons, and controls.

Moving and Lifting the Monitor

Instructions on how to safely move and lift the monitor to prevent damage.

Installing the Monitor

General guidance for installing the monitor.

Assembling the Stand

Step-by-step guide for assembling the monitor stand before installation.

Installing on a Table

Instructions for placing and connecting the monitor on a table securely.

Adjusting the Angle

Guide on how to adjust the monitor screen's viewing angle for comfort.

Tidying up Cables

Instructions for organizing cables neatly using the cable cover.

Using the Kensington Lock

Information on how to use the Kensington security lock for theft prevention.

Using the Monitor

HDMI Connection

Details on connecting the monitor via HDMI, including Plug and Play functionality.

Connecting to Headphones

Instructions for connecting headphones or other audio peripherals to the monitor.

User Settings

Activating the Main Menu

Steps to access and navigate the monitor's main OSD menu for configuration.

Menu Settings

Explains how to adjust volume, brightness, and aspect ratio via the OSD menu.

Picture Settings

Details on adjusting contrast, sharpness, black level, and overscan for image quality.

Color Settings

Guide to adjusting color temperature, gamma, hue, saturation, and six colors.

Audio Settings

Explains how to adjust bass, treble, dialog, and 3D sound effects for audio quality.

Other Settings

Covers language, power indicator, button sound, and automatic standby settings.

Troubleshooting

Nothing is displayed on the screen

Solutions for common issues when the screen remains blank.

The screen retains an image

Addresses image sticking and retention issues on the screen.

Screen display is unstable and shaky

Troubleshooting steps for unstable or shaky screen display and shadow trails.

The display color is abnormal

Solutions for issues related to abnormal or discolored display output.

No sound from the headphone port

Troubleshooting steps for no audio output from the headphone jack.

Product Specifications

LCD screen

Technical details about the LCD panel, resolution, and pixel pitch.

Video signal

Specifications for horizontal frequency, vertical frequency, and synchronization.

Input Connector

Specifies the available input connector type (HDMI IN) and its details.

Power

Details on rated power and power consumption modes for the monitor.

AC;DC adapter

Information about the AC/DC adapter specifications and output.

Stand Angle

Specifies the adjustable range for the monitor stand angle.

Environmental Conditions

Operating and storing conditions including temperature and humidity ranges.

Dimension

Physical dimensions of the monitor with and without the stand.

Weight

Specifications for the monitor's weight with and without packaging.

Preset Mode (HDMI PC)

Lists supported preset display modes for PC input with corresponding frequencies.

HDMI Timing (Video)

Specifies HDMI timings for various video resolutions and refresh rates.

Power Indicator

Describes the LED colors for different power states like On, Sleep, and Off.

Proper Posture

Proper Posture for Using the Monitor

Guidelines for maintaining a comfortable and ergonomic posture while using the monitor.