Transferring Calls
Transfer a Call
1. Press Trans soft key. This places the caller on hold.
2. Enter other number (the one you want to transfer the
call to).
If you don’t need to talk to the other person,
• Press Trans again or hang up.
If you want to talk to the other person,
• Stay on the line and talk to them (your caller is on
Hold and will only hear music).
• Then press Trans when you are ready to transfer
the call.
If they don’t want the transferred call
• Press Cancel or Resume.
• You now have the call back.
If you mis-dial
You can cancel the transfer by pressing Cancel, and start
again
To put the caller into their voicemail:
Dial the transfer # and let it ring to voice mail.
OR
Put them on hold and
using the HUD software,
drag the call to the
voice mail icon for
that person.
I can drag from
anywhere in my
name to Dan’s
voice mail icon to
put the caller into
Dan’s voice mail.
SCOE I.T. • 524-8324 • helpdesk@scoe.org Page 3 of 4 Revised 11/7/12
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