Polycom soundpoint IP series User Manual

Polycom SoundPoint IP Phones
Polycom phones offer a high quality communications experience, combining an intuitive,
easy to navigate interface with great audio quality.
The purpose of this guide is to direct you through some of the more commonly used call
handling functions. As well as reading the information presented here, it is
recommended that you also familiarize yourself with Polycom’s own user documentation
for the phone system you are using.
The following topics are covered in this section:
• Basic telephony
• Accessing voicemail
• Transferring and holding calls
• The Call Register
• Speed dials
• Call Park
• Paging
• Multiple Call Appearances
• Volume Adjustment
• Ring Type
• Headset Memory Mode

Polycom soundpoint IP series Specifications

General

Power over Ethernet (PoE)	IEEE 802.3af
Protocol	SIP
Lines	Up to 6 lines (depending on model)
Speakerphone	Full-duplex
Audio Codecs	G.711, G.722, G.729
Power	PoE
Dimensions	Varies by model
Weight	Varies by model
Display	Backlit LCD

Summary

Receiving Calls

Making Calls

Redial

Placing Calls on Hold

Call Park

Parking a Call

Steps to park a call for later retrieval by any user.

Retrieving a Parked Call

Instructions to retrieve a call that has been parked.

Transferring Calls

Announced Transfer

Procedure for announcing a call to the recipient before transferring.

Blind Transfer

Procedure for transferring a call without announcing it to the recipient.

Speed Dial and Directories

The SCS Phonebook

Accessing and using the centralized phonebook provided by SCS.

SCS Speed Dials

Managing speed dials via SCS or phone interface.

Paging

Multiple Call Appearances

Receive a Second Call

How to handle an incoming second call while on an active call.

Make a Second Call

How to make a second call while keeping the first call on hold.

3-Way Conference

Do Not Disturb (DND)

Voicemail

Accessing the Voicemail Attendant

Steps to access voicemail messages and services via the attendant.

Mute

Call Register

Volume Adjustment

Ring Type

Headset Memory Mode