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Polycom SoundPoint IP 320 User Manual

Polycom SoundPoint IP 320
86 pages
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August, 2008 Edition
1725-11241-001 Rev. D
SIP 3.1
User Guide
for the Polycom
®
SoundPoint IP
330/320 Phone
SIP 3.1

Table of Contents

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Polycom SoundPoint IP 320 Specifications

General IconGeneral
Lines2
Power over Ethernet (PoE)Yes
Headset SupportYes
ProtocolsSIP
Ethernet Ports2 (10/100 Mbps)
Audio CodecsG.711, G.729A
SpeakerphoneFull-duplex
Headset PortRJ9
PowerPoE

Summary

About This Guide

Getting Started with Your SoundPoint IP 330/320 Phone

Assembling Your SoundPoint IP 330/320 Phone

Provides instructions on connecting the phone components and setting it up.

Connecting Network and Power Source

Explains how to connect the phone to a network and power source using PoE or an adapter.

Connecting the Handset and Optional Headset

Details how to connect the handset and an optional headset to the phone.

Customizing Your SoundPoint IP 330/320 Phone

Configuring Basic Settings

Guides users through setting the time, date, display contrast, and ring type.

Managing Contacts

Guides on adding, editing, and deleting contacts in the phone's directory.

Adding Contacts

Details manual contact addition and adding from call lists or corporate directory.

Placing a Call to a Contact

Describes how to initiate a call to a contact from the local directory.

Searching For a Contact

Explains how to search for contacts in local and corporate directories.

Managing Incoming Calls

Covers distinguishing calls, rejecting calls, and diverting calls.

Using the Basic Features of Your SoundPoint IP 330/320 Phone

Placing a Call

Describes various methods for initiating a phone call using the handset, headset, or speakerphone.

Answering a Call

Explains how to answer incoming calls using different modes and call states.

Ending a Call

Details the procedures for terminating an active phone call.

Setting Up Conferences

Details how to initiate and manage conference calls with multiple parties.

Transferring Calls

Explains consultative, blind, and attended call transfer methods.

Using the Advanced Features of Your SoundPoint IP 330/320 Phone

Restarting Your Phone

Provides instructions on how to restart the phone for configuration or troubleshooting.

Troubleshooting Your SoundPoint IP 330/320 Phone

Power and Startup

Addresses issues related to the phone not powering on or starting up correctly.

Controls

Details troubleshooting steps when the dial pad or other controls do not respond.

Access to Screens and Systems

Covers issues with feature key response and 'Network Link is Down' display.

Calling

Troubleshoots problems with no dial tone, no ring, or unsuccessful calling.

Displays

Addresses display issues such as no display, incorrect display, or flickering.

Audio

Troubleshoots issues related to no audio on the headset or other audio paths.

Safety and Compliance

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