Polycom SoundPoint IP 670 User Manual (English)

Other manuals for Polycom SoundPoint IP 670

Specifications2 pages

Quick Start Guide4 pages

Quick User Guide2 pages

Questions and Answers:

E
Edward ReevesSep 5, 2025
How to troubleshoot a Polycom IP Phone when it has no power?
- L
  Linda JacksonSep 5, 2025
  If your Polycom IP Phone isn't powering on, try these steps: First, ensure no lights are on when powered up. Check the phone is properly connected to a working AC outlet, and not controlled by a light switch. If it's in a power strip, plug it directly into the wall. Test the phone in a different room with a known working outlet. If you're using PoE, the power supply voltage may be too high or low.
K
Kristen CookAug 25, 2025
What to do if Polycom IP Phone does not ring?
- J
  Jennifer MoraAug 25, 2025
  If your Polycom IP Phone isn't ringing, first adjust the ringing level using the volume keys on the front panel. Also, check the status of the Handset, Headset (if connected), and Hands-Free Speakerphone.
J
Joseph StewartAug 25, 2025
How to fix Polycom SoundPoint IP 670 IP Phone 'Network Link is Down' error?
- K
  Katie WarrenAug 26, 2025
  If your Polycom IP Phone screen displays “Network Link is Down”, check the cable connection at the switch or hub. Ensure the switch or hub is working by looking for flashing link/status lights, or contact your system administrator. Verify if the LAN port is active by pressing the Menu key, then go to Status > Network > Ethernet. On the Ethernet page, check the LAN port field. Reboot the phone to attempt re-registration to the call server. Contact your system administrator.
T
Travis AndersonAug 26, 2025
Why is there no dial tone on my Polycom SoundPoint IP 670 IP Phone?
- D
  deanna25Aug 27, 2025
  If there's no dial tone on your Polycom SoundPoint IP 670 desk phone, ensure the screen is lit. Check that the LAN cable is properly connected at the back of the phone by unplugging and re-inserting it. If you're using in-line powering, ask your system administrator to verify that the switch is supplying power to the phone.
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Alexis PowersAug 27, 2025
What to do if my Polycom SoundPoint IP 670 has no display?
- J
  John WhiteAug 27, 2025
  If your Polycom IP Phone has no display, an incorrect display, or bad contrast, ensure the screen is illuminated. Check the LAN cable is properly inserted at the back of the phone by unplugging and re-inserting it. If using Power over Ethernet (PoE), have your system administrator check that the switch is supplying power to the phone. You can also use the screen capture feature, but you need to contact your system administrator to determine if it is enabled.
B
brittanyjohnsonAug 28, 2025
How to troubleshoot power issues on Polycom IP Phone?
- A
  Ashley MejiaAug 28, 2025
  If your Polycom IP Phone has power issues, verify that no lights appear on the phone when powered up. Check if the phone is properly plugged into a functional AC outlet and that it's not controlled by a light switch. If plugged into a power strip, try plugging it directly into a wall outlet. Test the phone in another room with a known working outlet. If using PoE, the power supply voltage may be too high or too low.
B
Briana LeeSep 10, 2025
Why is my Polycom SoundPoint IP 670 not in an active state?
- K
  Kimberly GreenSep 10, 2025
  If your Polycom IP Phone is not in an active state, try pressing the keys more slowly. Check with your system administrator to see if the key has been mapped to a different function or is disabled. Place a call to the phone to check that inbound call display and ringing is normal. If successful, try to press feature keys within the call to access the Main Menu, for example. To confirm that the line is active, press the Menu key, and then select Status > Lines > Line Information. From the Line Information page, verify that your phone line is registered. Reboot the phone to attempt re-registration to the call server. Contact your system administrator.
R
Ruth KnoxSep 6, 2025
What to do if power is not correctly applied to the Polycom IP Phone?
- H
  hallwhitneySep 7, 2025
  If power is not correctly applied to your Polycom IP Phone, ensure the screen is illuminated. Also, check the LAN cable is properly inserted at the back of the phone by unplugging and re-inserting it. If you're using Power over Ethernet (PoE), ask your system administrator to verify the switch is supplying power to the phone.
E
Elizabeth LittleSep 4, 2025
What to do if dial tone is not present on Polycom IP Phone?
- J
  James SmithSep 4, 2025
  To solve this issue with your Polycom IP Phone, switch between Handset, Headset (if present) or Hands-Free Speakerphone to see if the dial tone is present for one of audio modes. If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem.
J
josephsmithSep 2, 2025
Why do callers hear echo when I use my Polycom SoundPoint IP 670 headset?
- J
  jenkinsbrittanySep 2, 2025
  If you are using a headset with your Polycom IP Phone and callers hear an echo, the echo cancellation feature of your headset may be the problem. To resolve this, press the Menu key, then select Settings > Basic > Preferences > Headset > Echo Cancellation. Use the arrow keys to select 'Enabled', and then press the Select soft key. Contact your system administrator.

Polycom SoundPoint IP 670 Specifications

General

Voice codecs	G.711, G.722, G.729
Noise reduction	Yes
Microphone frequency	150 - 7000 Hz
Caller ID	-
Phonebook capacity	- entries
Security algorithms	HTTPS
Supported network protocols	SNTP/FTP/TFTP/HTTP
Display resolution	320 x 160 pixels
Ethernet LAN (RJ-45) ports	2
Product type	IP Phone
Product color	Gray
Dimensions (WxDxH)	265 x 190 x 150 mm
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	10 - 40 °C
Operating relative humidity (H-H)	20 - 85 %
Certification	FCC, RoHS, CE
Harmonized System (HS) code	85171800