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David AtkinsonSep 23, 2025
What if Polycom SoundPoint IP 670 IP Phone is not registered?
- DdavishenrySep 23, 2025
Check with your system administrator to see when your Polycom IP Phone will be registered.
What if Polycom SoundPoint IP 670 IP Phone is not registered?
Check with your system administrator to see when your Polycom IP Phone will be registered.
What to do if Polycom IP Phone does not ring?
If your Polycom IP Phone isn't ringing, first adjust the ringing level using the volume keys on the front panel. Also, check the status of the Handset, Headset (if connected), and Hands-Free Speakerphone.
How to fix Polycom SoundPoint IP 670 IP Phone 'Network Link is Down' error?
If your Polycom IP Phone screen displays “Network Link is Down”, check the cable connection at the switch or hub. Ensure the switch or hub is working by looking for flashing link/status lights, or contact your system administrator. Verify if the LAN port is active by pressing the Menu key, then go to Status > Network > Ethernet. On the Ethernet page, check the LAN port field. Reboot the phone to attempt re-registration to the call server. Contact your system administrator.
Why is there no dial tone on my Polycom SoundPoint IP 670 IP Phone?
If there's no dial tone on your Polycom SoundPoint IP 670 desk phone, ensure the screen is lit. Check that the LAN cable is properly connected at the back of the phone by unplugging and re-inserting it. If you're using in-line powering, ask your system administrator to verify that the switch is supplying power to the phone.
What to do if my Polycom SoundPoint IP 670 has no display?
If your Polycom IP Phone has no display, an incorrect display, or bad contrast, ensure the screen is illuminated. Check the LAN cable is properly inserted at the back of the phone by unplugging and re-inserting it. If using Power over Ethernet (PoE), have your system administrator check that the switch is supplying power to the phone. You can also use the screen capture feature, but you need to contact your system administrator to determine if it is enabled.
How to troubleshoot Polycom IP Phone when it has no power?
If your Polycom IP Phone isn't powering on, try these steps: * Ensure no lights are on when powered up. * Verify it's correctly plugged into a working AC outlet. * Confirm it's not connected to a light switch-controlled outlet that's switched off. * If using a power strip, plug it directly into a wall outlet. * Test the phone in a room where you know the outlet works.
What to do if license is not installed on Polycom SoundPoint IP 670?
If the license is not installed or has expired on your Polycom IP Phone: * Press the Menu key, then select Status > Licenses. * Using the arrow keys, verify that the features that you want to use has a valid license. Contact your system administrator.
How to solve echo cancellation issue with headset on Polycom IP Phone?
If you suspect an issue with the echo cancellation feature of your headset on your Polycom IP Phone: * Press the Menu key. * Select Settings > Basic > Preferences > Headset > Echo Cancellation. * Using the arrow keys, select Enabled, and then press the Select soft key. Contact your system administrator if the issue persists.
What to do if dial tone is not present on Polycom IP Phone?
To solve this issue with your Polycom IP Phone, switch between Handset, Headset (if present) or Hands-Free Speakerphone to see if the dial tone is present for one of audio modes. If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem.
Why do callers hear echo when I use my Polycom SoundPoint IP 670 headset?
If you are using a headset with your Polycom IP Phone and callers hear an echo, the echo cancellation feature of your headset may be the problem. To resolve this, press the Menu key, then select Settings > Basic > Preferences > Headset > Echo Cancellation. Use the arrow keys to select 'Enabled', and then press the Select soft key. Contact your system administrator.
General| Voice codecs | G.711, G.722, G.729 |
|---|---|
| Noise reduction | Yes |
| Microphone frequency | 150 - 7000 Hz |
| Caller ID | - |
| Phonebook capacity | - entries |
| Security algorithms | HTTPS |
| Supported network protocols | SNTP/FTP/TFTP/HTTP |
| Display resolution | 320 x 160 pixels |
| Ethernet LAN (RJ-45) ports | 2 |
| Product type | IP Phone |
| Product color | Gray |
| Dimensions (WxDxH) | 265 x 190 x 150 mm |
| Storage temperature (T-T) | -40 - 70 °C |
| Operating temperature (T-T) | 10 - 40 °C |
| Operating relative humidity (H-H) | 20 - 85 % |
| Certification | FCC, RoHS, CE |
| Harmonized System (HS) code | 85171800 |
Weight and Dimensions| Weight | 1260 g |
|---|
Explains how to connect the phone to network and power sources.
Details the process for registering the phone with the network for use.
Details various methods for placing calls using the handset, speakerphone, or headset.
Provides steps for answering incoming calls using different audio modes.
Instructions on how to end a call using the handset, headset, or speakerphone.
Explains consultative, blind, and attended transfer methods for calls.
Details how to record active calls using a USB device.
Common issues related to phone power and initial startup.
